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For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in specific districts. They are also proposing an amendment that would reallocate funding of between $1 million and $1.5 million to increase staffing and make call taking processes more efficient. “What I heard from the community…
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Only One-Third of Businesses Have Adopted Cloud-Based, Unified Communications
PREVIOUSLY PUBLISHED TO TMC NET According to XO Communications (News – Alert), “87 percent of decision makers reap higher-than-expected level of benefit from unified communications.” So, what does this mean? This means that when unified forms of communications are put into place, collaboration and productivity is enriched. Through unified communications, people are able to stay in constant contact with one another, ensuring faster, more efficient decision-making and with minimal error. The only problem is, 50 percent of respondents agree with one another when saying that most companies need to invest in better resources for users to adopt these concepts and the training that goes with getting the most out of unified…
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GAWK, Inc. Acquires Connexum, Will Triple Annual Revenue
PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER GAWK, Inc. is essentially an advanced data center solution with efficient cloud-based servicing and a content delivery network. This week, GAWK announced its acquisition of Connexum. This deal is set to increase annual revenues for the company at an upwards of $6 million. This acquisition will also include Connexum’s wholesale telecommunications carrier with associated product and service lines. All assets of Connexum will now belong to GAWK and will mark the third acquisition for the company in a strategy to grow cloud-based communications services. GAWK grew interested in Connexum’s position within the VoIP sector, which spurred this acquistion. This merger will ripple…
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Blue Jeans Network Leverages Feedback from Influential Client Base
PREVIOUSLY PUBLISHED TO TMC NET’S WEBRTC SOLUTIONS With a mission to “make video communications as easy and pervasive as audio communications are,” Blue Jeans Network continues its journey in “enabling more effective collaboration at work, at home and on the road” through its most recent release of Blue Jeans 3.0. Blue Jeans Networks plans to deliver superior customer experiences, across platforms by streamlining interface integrations, which include Slack, WebRTC Support and Canvas. The goal here is to enrich real-time video experiences for the modern employee. The Blue Jeans Network has estimated an annual consumption of over a billion minutes of face-to-face interaction through their server. It is interesting to note…
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Tech Trine, Radisys, Octasic and Quortus Partner to Save Lives Through Innovative Communications
PREVIOUSLY PUBLISHED TO TMC NET’S TELECOM SIGNALING RESOURCE CENTER The services acceleration company, Radisys Corporation, joins forces with Octasic, Inc. and Quortus to make a difference in Defense and Public Safety operations. Announced earlier this week, this tech trine is releasing a complete 4G/3G/2G secure network that will encourage and facilitate better communications amongst Military personnel and disaster relief organizations. The Multi-Radio Network-in-a-Box system comes equipped with a private end-to-end LTE network, protected by a compact and ruggedize form factor. “This integrated multi-standard base station, available for all OCTASIC’s BTS platforms, provides unique efficiency and portability, meeting our customers’ demands for flexible, lightweight complete cellular solutions,” states Michel Laurence, Executive…
