Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,
    Business,  Technology,  TMC Net Contributions

    2015 Report Reaffirms Contact Center Business Model

    November 23, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER Last week, The Sander’s Retail Insights report was released. It reinforced a lot of common sense assumptions, but it also gave us deeper insight on just how important customer service is and why. Through their report, “Click & Collect, Contactless and Customer Service: What We Learned From the Retail Insights Survey 2015,” Business 2 Community highlighted important points that can also be found in this Sanderson’s Retail Insights 2015. They remind us that, to remain competitive in today’s market, we have to must the customer experience memorable.  This also may mean evolving our business for accommodation. In fact, Business 2 Community suggests…

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    $1 Million in scholarship opportunities given to intern and study abroad

    January 6, 2020
    Worksport and Terravis introduce the world to solar and hydrogen options for off-grid, clean energy solutions.

    Terravis and the New Power Generation — Can it Solve the Infrastructure Dilemma in EVs?

    October 26, 2021
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    Sharegate Escorts Proprietary Information to Enterprise-friendly Platforms

    January 13, 2016
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    Business,  Technology,  TMC Net Contributions

    For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

    November 23, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in specific districts. They are also proposing an amendment that would reallocate funding of between $1 million and $1.5 million to increase staffing and make call taking processes more efficient. “What I heard from the community…

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    ICFlix and Visa team up cross platform to convert consumers into brand loyalists

    August 31, 2014
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    LiveOps Cloud Platform Acquired by Global Investment Firm

    December 7, 2015
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    Blue Jeans Network Leverages Feedback from Influential Client Base

    November 19, 2015
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    Only One-Third of Businesses Have Adopted Cloud-Based, Unified Communications

    November 20, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET  According to XO Communications (News – Alert), “87 percent of decision makers reap higher-than-expected level of benefit from unified communications.” So, what does this mean? This means that when unified forms of communications are put into place, collaboration and productivity is enriched. Through unified communications, people are able to stay in constant contact with one another, ensuring faster, more efficient decision-making and with minimal error. The only problem is, 50 percent of respondents agree with one another when saying that most companies need to invest in better resources for users to adopt these concepts and the training that goes with getting the most out of unified…

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    TelePacific Signs with Aligned Communications to better serviceTexas

    December 7, 2015
    DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Hiring Cycles, Recruitment, Talent Acquisition, Onboarding, Team Building, Leadership, Workforce Optimization, Corporate Development, Business Development, Business Expansion, Growth, Team Building, Culture, Building Remote Teams, Compliances, Roles, Infrastructure, Differences in Opinion,

    Five Common Team Behavioral Problems

    June 14, 2019
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    HTML5 Continues to Transform Traditional Print to Scalable Interactive Experiences

    January 15, 2016
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,
    Business,  Technology,  TMC Net Contributions

    GAWK, Inc. Acquires Connexum, Will Triple Annual Revenue

    November 19, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER GAWK, Inc. is essentially an advanced data center solution with efficient cloud-based servicing and a content delivery network. This week, GAWK announced its acquisition of Connexum. This deal is set to increase annual revenues for the company at an upwards of $6 million. This acquisition will also include Connexum’s wholesale telecommunications carrier with associated product and service lines. All assets of Connexum will now belong to GAWK and will mark the third acquisition for the company in a strategy to grow cloud-based communications services. GAWK grew interested in Connexum’s position within the VoIP sector, which spurred this acquistion. This merger will ripple…

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    Pilar Sanders El-Dey returns to Sabir Bey Show challenges TMZ, the NFL and more

    September 14, 2015
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    App Annie Announces Mobile App Intelligence Made Better

    November 16, 2015
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    Using DISC for Building Global Markets, Part 1

    January 19, 2019
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    Business,  Technology,  TMC Net Contributions

    Blue Jeans Network Leverages Feedback from Influential Client Base

    November 19, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S WEBRTC SOLUTIONS With a mission to “make video communications as easy and pervasive as audio communications are,” Blue Jeans Network continues its journey in “enabling more effective collaboration at work, at home and on the road” through its most recent release of Blue Jeans 3.0. Blue Jeans Networks plans to deliver superior customer experiences, across platforms by streamlining interface integrations, which include Slack, WebRTC Support and Canvas. The goal here is to enrich real-time video experiences for the modern employee. The Blue Jeans Network has estimated an annual consumption of over a billion minutes of face-to-face interaction through their server. It is interesting to note…

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    Smart Shoes Kicking Jordan to the Curb and Doing the MoonWalk…Literally!

    December 21, 2015
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    2015 Report Reaffirms Contact Center Business Model

    November 23, 2015
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    Microsoft Releases Office 2016 Today, New Features Aimed at Collaboration

    September 22, 2015
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