Previously published on Benzinga HeartCore Enterprises Inc. (NASDAQ: HTCR) is a software-as-a-service (SaaS) solutions provider and leading development company in the enterprise business sector. In February, the company was uplisted to the Nasdaq Stock Exchange and rang the opening bell. Last June, Founder and CEO Sumitaka Kanno was honored with the Top 100 Tech Innovators & Influencers Award at InterCon Las Vegas for his significant and tangible contributions to the world of technology. HeartCore already […]
BrightFunnel to Teach Sales Teams a $6 Million Lesson on Marketing ROI
Previously Published to TMC Net’s MadMarketer BrightFunnel, a company that offers businesses actionable insight into marketing tactics, recently raised $6 million in capital to educate its sales teams on the importance of marketing and its return on investment. “Marketing is from Mars, sales is from Venus,” comments Nadim Hossain, CEO of Bright Funnel. “They’re not speaking the same language. We help provide a common language, by translating every marketing touch into a dollar of revenue; […]
Study Reveals How to Digitally Influence Consumer Behavior and Sales
Previously Published to Talent Zoo’s Digital Pivot According to a recent study at the University of Miami School of Business Administration, online shoppers are proving to be 80% more likely to choose more expensive products and services when accompanied by a video demonstration. If your brand hasn’t implemented video to your social media mix, you may potentially be missing out on a large market share. Interestingly enough, 79% more shoppers are most likely to choose products centered […]
A Connected Experience Capitalizes on the Power of Wi-Fi
PREVIOUSLY PUBLISHED TO TMC NET’S IOT EVOLUTION A connected experience platform, Aerohive Networks’ new suite of enterprise technologies has been released that is designed to enable businesses to, according to Yahoo! Finance, “unlock the future potential of Wi-Fi” through its cloud networking architecture. “The intersection of mobility and cloud networking gives every organization the chance to transform how they serve their customers,” said David Greene, SVP and CMO, Aerohive Networks. “Our Connected Experience platform […]
2015 Report Reaffirms Contact Center Business Model
PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER Last week, The Sander’s Retail Insights report was released. It reinforced a lot of common sense assumptions, but it also gave us deeper insight on just how important customer service is and why. Through their report, “Click & Collect, Contactless and Customer Service: What We Learned From the Retail Insights Survey 2015,” Business 2 Community highlighted important points that can also be found in this Sanderson’s Retail […]
For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in […]
Mobile Technologies Facilitate Evolved Call Center Experiences
PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own […]
Competitive Analytics Can Save Your Company’s Assets
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep the average handling time down, proving efficiency in the sales and customer service processes. Routing the customer to an agent, […]
MoceanMobile releases unique, powerful tool in Mobile Advertising and Analysis
PREVIOUSLY PUBLISHED ON EXAMINER If you have been thinking about implementing Mobile Marketing into your brand’s Marketing Campaigns, or already have, check this out: Mobile Advertising technology leader, MoceanMobile has released Mocean for Advertisers. This product is of the latest mobile ad-serving products from this company. It’s said to be the “First 360-degree Product Suite built exclusively for Mobile,” easily integrated and able to streamline the buying and serving processes of mobile media for brands, […]