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GreatCall Acquires Lively, Inc. to Provide Golden Year Support
Previously Published to TMC Net’s Call Center Services Making technology easier for our elders, GreatCall creates technology for the active, giving them the freedom to continue living independent lifestyles. While implementing an award-winning approach to personalization, they have created multiple mobile technologies, such as the GreatCall Splash, Jitterbug5 and a plethora of health, safety and medical apps. They have now acquired a connected home health platform, catering to our aging generations. The acquisition of Lively, Inc. is a key milestone towards growth, evolution and the development of connected health options for its loyal consumer base. “As GreatCall looks at consolidating the fragmented active aging space, we see this acquisition as…
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eBay Enterprises Simplifies Omnichannel Controls
PREVIOUSLY PUBLISHED TO TMC NET’S WORKFORCE OPTIMIZATION SOFTWARE eBay (News – Alert) Enterprises has begun optimizing omnichannel opportunities for a more innovative customer experience, which means so much for this online auction superstar. Leveraging OpenSpan, a pioneer and trusted brand in automation and intelligence solutions, eBay will drive improvements to both process and technology advancement in the enterprise environment. Employee productivity and morale will increase, as transactions are streamlined to engage both employees and customers more efficiently. Intelligence data will allow eBay to understand these transactions and allow them to better educate retail clientele on buyer behavior and purchasing habits. Through this partnership, better service will be delivered to both buyers…
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MeetingMogul Releases Enterprise App Targeting Traveling Professionals
PREVIOUSLY POSTED TO TMC NET/PHONE.COM’S VIRTUAL OFFICE Enhancing productivity through more efficient communications in the mobilized workforce model, an enterprise version of MeetingMogul adds features that also enrich the mobile conference experience. Folio3 Software, Inc., creator of MeetingMogul, has implemented new features specifically designed to cater to the needs of the traveling business professional and remote access teams that rely heavily on centralized mobile applications that allow for on-the-go collaboration and communication, across multidisciplinary units within the organization. Allowing enterprise executives to take control of conference calls and influentially lead teams into successful business execution, MeetingMogul gives remote teams the ability to remain unified in the workforce and flexible to…
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A Connected Experience Capitalizes on the Power of Wi-Fi
PREVIOUSLY PUBLISHED TO TMC NET’S IOT EVOLUTION A connected experience platform, Aerohive Networks’ new suite of enterprise technologies has been released that is designed to enable businesses to, according to Yahoo! Finance, “unlock the future potential of Wi-Fi” through its cloud networking architecture. “The intersection of mobility and cloud networking gives every organization the chance to transform how they serve their customers,” said David Greene, SVP and CMO, Aerohive Networks. “Our Connected Experience platform and next generation of cloud networking enables businesses to build on the foundation of their Wi-Fi infrastructure to improve customer engagement, create new business insights and drive growth,” said Greene. They are doing this through…
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All Cycles Lead to Unified Customer Service, Enhanced by Automation
PREVIOUSLY PUBLISHED TO TMC NET’S REAL-TIME COMMUNICATIONS Survata Research Partners recently carried out a survey on behalf of FollowAnalytics and Gigaom Research on mobile app utilization by enterprise users. A focus group of 450 mobile marketers was surveyed on their mobile activity and the results of mobile marketing in 2015. To better understand the priorities and needs of marketers across some of the world’s most leading brands, the survey sought to find the root of potential issues, as brands adopt “mobile-first and omnichannel” business practices. The goal of this survey was to find new ways to “improve the customer experience, while creating long- term customer value and loyalty,“ elements that…
