Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

  • Home
  • Contact
  • About
  • Home
  • Contact
  • About

No Widgets found in the Sidebar Alt!

  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    January 6, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…

    read more
    Jessica N. Abraham Comments Off on The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    You May Also Like

    The Vault, Examiner, #BlackLivesMatter, #MoorishLivesMatter, #SyrianTruth, Archives, History, Black Lives Matter, Content Development, Malcom Shamazz, Malcolm X, Malcolm X’s Grandson, Media Accountability, Power of the Hashtag, Social Media, Trayvon Martin, Viral Marketing, Word of Mouth,Domestic Terrorism,

    The Power of Viral takes front row in History!

    May 10, 2013
    TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,

    Outsourcing the Right Way: An 8-Step Program Ahead

    November 18, 2015
    Fashion Technologies, IoT, Wearables, LookSee Labs, Fashion, Technology, Technology News, Digital Gadgetry, Digital Pivot, Custom Jewelry, Connected Device,

    Smart, Sexy, and Powerful: Introducing the Smart Bracelet

    October 15, 2015
  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    Resolve to Keep Your Customers Happy in 2016

    January 4, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As productivity literally falls into our hands, and technologies allow for better integration of our most precious business tools, cloud contact centers are working hard to plan their roadmap for 2016. While some of us have been working diligently through the holiday season, many of are returning to the control boards for the first time since last year! As we enter 2016, many of us are ambitious and excited about what is rumored to come. We have set goals through resolutions of things we are inspired to achieve – and we will. Aspect (News – Alert), a developer of omni-channel customer engagement solutions, did…

    read more
    Jessica N. Abraham Comments Off on Resolve to Keep Your Customers Happy in 2016

    You May Also Like

    DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Hiring Cycles, Recruitment, Talent Acquisition, Onboarding, Team Building, Leadership, Workforce Optimization, Corporate Development, Business Development, Business Expansion, Growth, Team Building, Culture, Building Remote Teams, Compliances, Roles, Infrastructure, Differences in Opinion, Compliance, Steadiness, Social Branding, Coaches, Marketing, Digital Marketing, Internet Marketing, Public Relations, LinkedIn, Facebook, Twitter,

    Social Branding for Coaches

    November 3, 2019
    IoT, Internet of Things, Future Investments, WeBull, Robinhood, Stash, Wearables, AWS, Cloud, Connected Devices

    IoT Connectivity Markets set to reach $8.9B by 2024

    July 19, 2019
    DISC Theory, DISC Personality Types, Interpersonal Skills, Communication, Relationship Advice, Couples Counseling, Building Trust, Communication, DISC Theory,

    Couples counseling with DISC

    February 14, 2019
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,
    Business,  Technology,  TMC Net Contributions

    2015 Report Reaffirms Contact Center Business Model

    November 23, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER Last week, The Sander’s Retail Insights report was released. It reinforced a lot of common sense assumptions, but it also gave us deeper insight on just how important customer service is and why. Through their report, “Click & Collect, Contactless and Customer Service: What We Learned From the Retail Insights Survey 2015,” Business 2 Community highlighted important points that can also be found in this Sanderson’s Retail Insights 2015. They remind us that, to remain competitive in today’s market, we have to must the customer experience memorable.  This also may mean evolving our business for accommodation. In fact, Business 2 Community suggests…

    read more
    Jessica N. Abraham Comments Off on 2015 Report Reaffirms Contact Center Business Model

    You May Also Like

    Brand Mangement,Branding,Collaboration,Content Development,Content Management Systems,Content Scheduling,Digital Asset Management,Examiner,Internet Marketing,Rebranding,Remote Teams,Shutterstock,The Vault,Unified Communications,Web Assets,Web Design,WebDam

    WebDAM’s Brand Connect shatters industry with visual content management features

    May 6, 2016
    Top Pittsburgh Incubators, Top Pittsburgh Accelerators, Best Pittsburgh Accelerators, Best Pittsburgh Incubators

    BEST ACCELERATORS IN PITTSBURGH, RANKED

    June 15, 2021
    Financial Infidelity, Financial Transparency, Financial Health, Financial Transparency, Money, Financial Volatillity, Pandemic, Covid-19, Coronavirus, Policygenius, Study, Report, Research, Insurance, Couples & Money, Narcissism, Financial Therapy Association, Nathan Astle, Ed Coambs, Elle Martinez, Relationships, Relationship Killers, Marriage, Divoce, Shared Bank Accounts,

    Financial Transparency is Key to Any Relationship, Financial Infidelity Being the Ultimate Killer

    February 4, 2021
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News,Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions, Cloud Computing,Cloud Contact Center,Cloud Solutions,Cloud-based Technologies,Featured Article,Managed Services,SaaS,Telecommunications,Unified Communications,Work at Home, iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous,Big Data,Cloud Computing,connected home,cybersecurity,drone,edge computing,Featured Article,Featured News,fog computing,IIoT,industrial IoTinfrastructure,IoT,iot power,m2m,manufacturing,Security,Smart City,smart home,smart transportation,supply chain,Technology,Technology Marketing Corporation,Technology News,TMCNet,wireless, Big Data,Business Intelligence,Call Center,Call Center Services,Cloud Contact Center,Competitive Analysis,Competitive Analytics,Competitive Intelligence,Competitive Landscape,Connected,Contact Center,Customer Service,Customer Think,Featured Article,Tech News,Technology Marketing Corporation,Technology News,TMC Net, Acquisitions,CaaS,Cloud Communications,Cloud Computing,Cloud-based Technologies,communications as a service,Featured Article,Fuze,hosted call center,hosted contact center,software as a service,Steve Kokinos,Technology Marketing Corporation,Technology News,ThinkingPhones,TMC Net,voip caas solution,
    Business,  Technology,  TMC Net Contributions

    For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

    November 23, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in specific districts. They are also proposing an amendment that would reallocate funding of between $1 million and $1.5 million to increase staffing and make call taking processes more efficient. “What I heard from the community…

    read more
    Jessica N. Abraham Comments Off on For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

    You May Also Like

    Connected Devices, Internet of Things, Twitter, Social Media,Digital Pivot,Digital Printer Ink,IoT,Moonwalkers,NASA,Personalized,Smart Shoes,Talent Zoo,Technology,Technology News,Twitter Feed,Wearables,

    Smart Shoes Kicking Jordan to the Curb and Doing the MoonWalk…Literally!

    December 21, 2015
    AR,Augmented Reality,Construction,Google Glass,Google Goggles,Logistics,MA Labs,Maintenance Assistant,Operations Management,Project Management,Shipping,supply chain,Technology,Technology News,Virtual Reality,VR,WarehouseXR,ag

    MA Labs Announces Maintenance Assistant

    September 15, 2016
    Automation, Play the Web, Robocast, SEO, Search Engine Optimization, Digital Pivot, Tech News, Technology, Technology News, Website Playlist, Web Player,

    Robocast: Automating Social Like Never Before!

    December 3, 2015
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News,Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions, Cloud Computing,Cloud Contact Center,Cloud Solutions,Cloud-based Technologies,Featured Article,Managed Services,SaaS,Telecommunications,Unified Communications,Work at Home, iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous,Big Data,Cloud Computing,connected home,cybersecurity,drone,edge computing,Featured Article,Featured News,fog computing,IIoT,industrial IoTinfrastructure,IoT,iot power,m2m,manufacturing,Security,Smart City,smart home,smart transportation,supply chain,Technology,Technology Marketing Corporation,Technology News,TMCNet,wireless, Big Data,Business Intelligence,Call Center,Call Center Services,Cloud Contact Center,Competitive Analysis,Competitive Analytics,Competitive Intelligence,Competitive Landscape,Connected,Contact Center,Customer Service,Customer Think,Featured Article,Tech News,Technology Marketing Corporation,Technology News,TMC Net, Acquisitions,CaaS,Cloud Communications,Cloud Computing,Cloud-based Technologies,communications as a service,Featured Article,Fuze,hosted call center,hosted contact center,software as a service,Steve Kokinos,Technology Marketing Corporation,Technology News,ThinkingPhones,TMC Net,voip caas solution,
    Business,  Technology,  TMC Net Contributions

    Mobile Technologies Facilitate Evolved Call Center Experiences

    November 17, 2015 /

    PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own a mobile device than own a toothbrush. And sometimes it seems like more people are willing to share their toothbrush than share their mobile device. For this reason, mobile phones are considered to be very…

    read more
    Jessica N. Abraham Comments Off on Mobile Technologies Facilitate Evolved Call Center Experiences

    You May Also Like

    Wonderscope, Augmented Reality, Virtual Reality, IoT, Connected Devices, Storytelling, Kids, Children, Innovation, Technology, Technology News,

    Augmented Reality | Bringing interactive reading & learning tools to young explorers in real-time

    August 15, 2019
    Branding 101,Continuity,Elements of Internet Marketing,Examiner,Jessica Abraham,Jessica N Abraham,Search Engine Optimization,SEO,Shorty Produkshins,Social Branding,The Vault

    Elements of Internet Marketing: Continuity

    November 12, 2013
    Executive Leadership, Empowerment, Business Plans, Career Development, Clients, Partnerships

    5 Reasons Every CEO Should Keep Their Resume Updated

    July 10, 2019
 Older Posts
Newer Posts 
  • Business
  • Technology
  • Career Development
  • Education
  • Entertainment
  • Fashion
  • Relationships
  • Tips
  • Travel
Ashe Theme by WP Royal.