Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

  • Home
  • Contact
  • About
  • Home
  • Contact
  • About

No Widgets found in the Sidebar Alt!

  • Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,
    Business,  Technology,  TMC Net Contributions

    Avaya and Plantronics Join Forces in the Name of Unified Communications

    November 30, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S UNIFIED COMMUNICATIONS In an evolving tech world, contact centers are more powerful than basic call centers, because chatting, e-mailing and texting with a customer base is becoming more effective than traditional calling methods.  By joining forces with Plantronics, Avaya will fill the growing need for simplification in contact centers and unified communications.  According to CNN Money, this partnership kicks off with a focus on compatibility that allows communications professional to utilize Plantronics headsets through Chrome-based contact center applications and includes the Avaya Agent for Chrome, as well as the customer engagement on Avaya application on Google’s cloud-based platform, Drive. The International Customer Management Institute (ICMI)…

    read more
    Jessica N. Abraham Comments Off on Avaya and Plantronics Join Forces in the Name of Unified Communications

    You May Also Like

    Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,

    It’s 2016, and We Still Lack Preference for Virtual Meetings. Here’s Why.

    March 18, 2016
    Design Strategy, Design Changes, Digital Pivot, FAANG, Facebook, Personalization, Social Media, Social Network, Experience, User Experience, UX, User Interface, UI, Social Branding,

    Facebook Announces Major Design Changes

    October 1, 2015
    Customer Experience, Client Experience, Customer Service, Client Relations, Customer Support, Sales, Predictive Selling, Behavioral Selling, Organizational Behavior, DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Business Development, Business Expansion, Growth, Rapport

    6 Ways to Boost Sales by Understanding Your Clients

    January 21, 2019
  • Call Accounting, Telecom Cost Management, Telecommunications, ISI, Call Recording, Content Management, Mobile, Connected Devices, Unified Communications,
    Business,  Technology,  TMC Net Contributions

    Sorry, Eavesdroppers: BlackBerry SecuSUITE Delivers Government-level Security to Mobile

    November 23, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CALL RECORDING As BlackBerry continues fulfilling pre-sales of a November 6 release of BlackBerry Priv, CrackBerry, the survivors’ guide to everything Blackberry, fills us in on BlackBerry’s SecuSUITE for Enterprise app. This app will be available later this week for BlackBerry 10, Android and iOS. This app is structured to allow VoIP technology to conduct secure, untapped conversations across the globe. This security is set at the maximum security level. BlackBerry, still considered a leader in the Enterprise and business ecosystem, is moving just one step further in reviving a brand so harshly abused during the rise of iPhone and Android devices. In its plan…

    read more
    Jessica N. Abraham Comments Off on Sorry, Eavesdroppers: BlackBerry SecuSUITE Delivers Government-level Security to Mobile

    You May Also Like

    At-Home Commentators,CNN,College Footbal,lCommunication,ESPN,Fans,Fox Sports,Hangouts,Interactive Broadcast Solution,Interactivity,NBA,NFL,Rebroadcast,Skype,Telefonica,TokBox,TokBox Spotlight,U-Stream,Unified Communications,Video Conferencing,Viewer Engagement,Web RTC,

    TokBox and Fox Sports Huddle in Release of Interactive Broadcast Technology

    November 15, 2015
    Sales, Marketing, Behavioral Selling, Behavioral Analysis, Business Development, Customer Service, Customer Experience, Client Profiles, B2C, B2B, DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence,

    How behavioral selling can help your business

    June 13, 2019
    Weather Trader, Stock Market, Global Stocks, Weather, Accuweather, Predictions 2021, Randall Peterson, Sterling K Brown, This is Us

    AccuWeatherIQ — The Randall Pearson of brands and advertisers

    September 5, 2019
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,
    Business,  Technology,  TMC Net Contributions

    2015 Report Reaffirms Contact Center Business Model

    November 23, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER Last week, The Sander’s Retail Insights report was released. It reinforced a lot of common sense assumptions, but it also gave us deeper insight on just how important customer service is and why. Through their report, “Click & Collect, Contactless and Customer Service: What We Learned From the Retail Insights Survey 2015,” Business 2 Community highlighted important points that can also be found in this Sanderson’s Retail Insights 2015. They remind us that, to remain competitive in today’s market, we have to must the customer experience memorable.  This also may mean evolving our business for accommodation. In fact, Business 2 Community suggests…

    read more
    Jessica N. Abraham Comments Off on 2015 Report Reaffirms Contact Center Business Model

    You May Also Like

    Facebook, Facebook Live, Live Video, Facebook Features, Profile Design, Social Media, Social Networks, The Vault, Celebrity Hangouts, Announcement, FAANG

    Facebook making changes, improving mobile profiles and design

    September 30, 2015
    The Vault, Examiner, Digital Marketing, Digital Marketing Conference, Conference, Content Marketing, Content Development, Advanced DiscoverNet, DMFB, Digital Marketing for Business, Digital Marketing Solutions, DMFB 2014, North Carolina, Raleigh, Trade Shows, Seminars,

    Digital Marketing for Business Trade Show & Conference (DMFB) dates announced

    January 6, 2014
    Applications, Examiner, Content Development, Event Marketing,Geotargeting,GPS, IoT, Internet of Things, Wearables,Internet Marketing, Locational Marketing, Live Events, Mobile Advertising, Mobile Marketing, Offline Marketing, The Vault, Foot Traffic, Conversions

    Internet Marketing on an Offline Format — A personal experience

    April 30, 2013
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News,Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions, Cloud Computing,Cloud Contact Center,Cloud Solutions,Cloud-based Technologies,Featured Article,Managed Services,SaaS,Telecommunications,Unified Communications,Work at Home, iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous,Big Data,Cloud Computing,connected home,cybersecurity,drone,edge computing,Featured Article,Featured News,fog computing,IIoT,industrial IoTinfrastructure,IoT,iot power,m2m,manufacturing,Security,Smart City,smart home,smart transportation,supply chain,Technology,Technology Marketing Corporation,Technology News,TMCNet,wireless, Big Data,Business Intelligence,Call Center,Call Center Services,Cloud Contact Center,Competitive Analysis,Competitive Analytics,Competitive Intelligence,Competitive Landscape,Connected,Contact Center,Customer Service,Customer Think,Featured Article,Tech News,Technology Marketing Corporation,Technology News,TMC Net, Acquisitions,CaaS,Cloud Communications,Cloud Computing,Cloud-based Technologies,communications as a service,Featured Article,Fuze,hosted call center,hosted contact center,software as a service,Steve Kokinos,Technology Marketing Corporation,Technology News,ThinkingPhones,TMC Net,voip caas solution,
    Business,  Technology,  TMC Net Contributions

    For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

    November 23, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in specific districts. They are also proposing an amendment that would reallocate funding of between $1 million and $1.5 million to increase staffing and make call taking processes more efficient. “What I heard from the community…

    read more
    Jessica N. Abraham Comments Off on For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

    You May Also Like

    Android,challenge,Digital Gadgetry,Digital Pivot,iOS,Matt Foster,Mobile App,Mobile Competition,Scot Malloy,Socia,lSocial Branding,Whoz Top, Brand Competitively, Competitive Apps, Challenges,

    Brand Competitively: New App Allows for Easy Social Competitions

    October 30, 2015
    DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Team Building, Leadership, Workforce Optimization, Corporate Development,

    Coaching life changes for the passive personality styles

    April 13, 2019
    AR,Augmented Reality,Construction,Google Glass,Google Goggles,Logistics,MA Labs,Maintenance Assistant,Operations Management,Project Management,Shipping,supply chain,Technology,Technology News,Virtual Reality,VR,WarehouseXR,ag

    MA Labs Announces Maintenance Assistant

    September 15, 2016
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,
    Business,  Technology,  TMC Net Contributions

    Only One-Third of Businesses Have Adopted Cloud-Based, Unified Communications

    November 20, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET  According to XO Communications (News – Alert), “87 percent of decision makers reap higher-than-expected level of benefit from unified communications.” So, what does this mean? This means that when unified forms of communications are put into place, collaboration and productivity is enriched. Through unified communications, people are able to stay in constant contact with one another, ensuring faster, more efficient decision-making and with minimal error. The only problem is, 50 percent of respondents agree with one another when saying that most companies need to invest in better resources for users to adopt these concepts and the training that goes with getting the most out of unified…

    read more
    Jessica N. Abraham Comments Off on Only One-Third of Businesses Have Adopted Cloud-Based, Unified Communications

    You May Also Like

    Active Listening, DISC Personality, Personality Types, DISC Theory, Leadership, Growth, Career Development, Interdisciplinary Skills, Interpersonal Skills, Communication, Employee Relations

    Leadership and active listening with DISC

    October 3, 2019
    DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Team Building, Leadership, Workforce Optimization, Corporate Development,

    Coaching life changes for the passive personality styles

    April 13, 2019
    Cloud Computing Magazine, AWS, Cloud, Cloud Computing, Explained, Key Terms, PaaS, SaaS, Data Science, Deep Learning, Machine Learning,IaaS, Cloud Portability, Remote Access, Security, Vertical Cloud, Consumer Cloud, Server, Network, Hybrid Systems, Multi-Tenancy, Xaas, Anything-as-a-Service, DaaS, PaaS, Software-as-a-Service, Software Applications, Work Solutions, Business Solutions, Enterprise Solutions, Remote Workforce, Productivity, Workforce Optimization, Platform-as-a-Service, Infrastructure-as-a-Service,Flexibility,Private Networks, Virtual Private Networks, VPN, Virtualization,

    TokBox, Polycom Leading to Faster, More Productive Tech & Conferencing Experiences in 2016

    December 23, 2015
 Older Posts
Newer Posts 
  • Business
  • Technology
  • Career Development
  • Education
  • Entertainment
  • Fashion
  • Relationships
  • Tips
  • Travel
Ashe Theme by WP Royal.