New on DISC Insights

DISC, DISC Theory, Dr William Marsten, Harvard Review, Personality Types, Personality Traits, Assessments, Dominance, Steadiness, Influence, Compliance, Behavioral Attitude Indexing, 4D Assessments, Behavioral Styles, Workforce Optimizaiton, Predictive Hiring, Relationships, Interpersonal Communication, Communication, Productivity, Predictive Hiring, Hiring Cycles, Hiring Managers, Career Development, Personal Development, Career Coaching, Recruitment, Team Dynamic, Leadership, Globalization, Remote Teams, Branding, Brand YOU, Persona, Archetype, StudentKeys, PeopleKeys, Behavioral Analysis, Performance Improvements,

DISC personality and teaching style

Posted on 2019-08-07

Believe it or not, your personality not only dictates your behavior, but also the way you teach, the classroom environment you create, and even the results and motivation of your students. The more you understand who you are and the more you learn about behaviors in general, you will become a more “behaviorally intelligent” educator by applying DISC theory in your classroom environment and beyond. Have you ever had a student you just couldn’t seem connect with, no matter what you’ve tried? It may actually be a clash with your personality types, and you simply need to adjust your approach.

Based on how the student reacts to your approach, you could find your own personality beginning to change and adjust to meet theirs with understanding. Easily discover which type of teaching style best relates to your personality type, and how can you apply it to the classroom by first taking your DISC Assessment. Then, read on to learn which of the four DISC personality types or combination of styles resonates with the style of teacher or educator you might be:[…] Read more

Resilience and DISC Personality Style

Posted on 2019-07-29

The American Psychological Association labels psychological resilience as “the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress — such as family and relationship problems, serious health problems or workplace and financial stressors.”[…] Read more

Building resilient teams with DISC

Posted on 2019-07-29

Is your team better at dealing with stressful situations as they are taking place? Or, they are better at “getting over it” once they’ve had time to “cool down?” Psychological resilience is one of the key strengths we should all learn during our lifetime. Let’s take a closer look at how stress affects a team’s resilience and ability to overcome obstacles.

A candidate’s resilience strengths should be taken into consideration during any hiring process, especially when positioning new hires into immediate areas of concern and/or high-stressor environments. Team resilience development can also be applied when optimizing the existing workforce, replicating top performers and developing new leaders from within.[…] Read more

Continue Reading

5 Tips for Transitioning Managers in the World of IT

Medium, Information Technologies, Project Management Professionals

Previously Published to Medium.

Let’s face it, technology has rapidly changed the way we do business — and markets, themselves, are shifting in a major way. We’re seeing steady progression across an entire industry and are taking on higher-paying opportunities in sectors that we never thought we would be. Managers are entering into new markets, as the realm of technology continues to evolve before our very eyes.

We demand innovation and watch it transform on a daily basis. Technologies broaden, but the markets haven’t been nearly as kind. Most agencies are understaffed and roles unfulfilled.

We’re seeing those with no formal education compete against MIT graduates. Project managers are stepping up, some of whom have never spent a single day behind the scenes. We’re seeing interns become directors and start-ups popping up all over the country. More people are working remotely, and central offices are no longer commonplace.

The workforce has become global, and we have begun to control our teams at a distance. We have more power than we ever did, and the possibilities are now endless.

With more opportunities in our hands, all it takes is a little bit of ambition and a simple roadmap to get you where you need to be. Let us help position you on your journey with these five tips for transitioning into IT project management — and ultimately, the transition to success!

#1 | Define your scope, build teams accordingly.

Before defining your scope, you will want to pay attention to your client’s business-related needs and objectives. This will include budget and resource availability, critical timelines and expectations. Your scope will give you a solid foundation to build upon and help you better identify the teams you will need to hire to get the job done both effectively and within a timely manner.

Identify your ideal team members, including areas of specialization, level of skill and how they will interact with one another.

Ask yourself:

ü Do you need them on-site, or can they work remotely?

ü How many people can you hire, and will you need to train them?

ü Will you need to hire an outsourcing agency, or are you going to recruit each member directly?

#2 | Schedule teams based on need, availability and areas of expertise.

Once your scope has been mapped out and your teams have been built, you will begin scheduling each member, as according to need, availability and area of expertise. You should pay special attention to the previous achievements and contributions made to other projects that they have worked on in the past.

Find common ground. Where previous contributions were with companies much larger or smaller than your own, translate scalability and decide whether those team members are capable of handling the tasks that you throw at them. Are they able to streamline daily tasks with speed, agility and a certain level of specialization?

Before positioning each team member, ask yourself how they will measure up against:

· Technical, leadership and/or managerial capabilities.

· Productivity, performance and/or efficiency, both as a team or on an individual basis.

· Dependability, resourcefulness and the customer experience.

#3 | How will your teams interact? Pay attention to interdisciplinary communication.

As you may already know, teams work differently, based on the admixture of personalities types, therein. This is where predictive hiring, behavioral analysis, networking and cultivated relationships can come in very handy for a project manager, regardless of industry.

If you have too many influencers on your team, who will plan and analyze? If there are too many leaders, who will handle administration and ensure compliances? Pairing teams, based on personality type, will allow each team to thrive, while encouraging personal growth and individual commitment.

Friction often leads projects to fail, underperform or fall short of expectation. This often happens when the team dynamic is overlooked and communication falters. On the contrary, teams matched based on personality, prove more productive, as they tend to exceed expectation for quality, turnaround and the overall customer experience.

#4 | Optimize your workforce, define the strengths and weaknesses of new and existing team members.

Similar to pairing based on personality types, we also find that one path to success may actually come from optimizing the workforce, directly. In optimizing the workforce, we look for certain factors or KPIs that will allow us to measure individual contributions and/or takeaways, such as:

· Behaviors in certain environments.

· Reactions to stress or actions under pressure.

· Individual strengths.

· Weaknesses amongst the team, itself.

These points will be indicators that someone is or isn’t a good fit for a particular project. While we can always develop strengths in an individual, sometimes time is a vital factor. Adding new teams would offset those members, who would not otherwise live up to certain expectations — or the skill level, necessary, to carry out individual tasks or timelines, as associated with each project.

Pairing teams, based on personality type, will continue a major hand in the success of each project or client portfolio. However, strengths can be drawn from those individual aspects and used as additional indicators of key personality types we need to recruit in optimizing the workforce, directly.

#5 | Understand missed opportunities in the hiring cycle.

We face many roadblocks, as project managers, when it comes to hiring qualified talents for key projects within our portfolio. These roadblocks almost seem counterproductive from the start of each project and in the development of our teams, over time. We rush hiring processes to meet deadlines and in catering to dependencies across entire lifecycles, therein.

Due to the lack of efficient manpower, budget shortages and the fulfillment of outside obligations, the hiring process is often one of the first processes to be shortchanged at the onset of each project. And because we ultimately must juggle each project on an individual basis, we can’t spend a whole lot of time in the recruiting, training, interviewing and onboarding of incoming talents. We end up relying too much on our immediate networks, career sites and job boards to provide us with the talent we need to get the job done.

To make matters worse, most of these resources will then rely on ATS engines to provide us with a pool of qualified talents, who we must then interview, develop and onboard accordingly. ATS engines, however, will only provide us with those candidates who meet certain criteria and have found a way through key algorithms. Up to 75% of today’s top talents will actually never be seen.

Continue Reading

5 Reasons Every CEO Should Keep Their Resume Updated

Entrepreurs, Business, Executives, Resumes, Business Plans, Business Plan Development

PREVIOUSLY PUBLISHED TO MEDIUM.COM

As a professional resume writer, I often hear the words “I own my own business, why would I need a resume?” or “I’m pretty secure where I’m at and not planning on leaving any time soon.” Chills shoot up and down my spine. These are exactly the reasons that they need a resume, and they don’t even realize it. I mean:

How could someone willfully not have all the tools at their disposal? Do they realize they aren’t taking advantage of their full potential? Aren’t they looking to expand their own business? Are they not ready to capitalize on their own success?

Whether you’re looking for a career change, or not… whether the markets are stable… and whether you’re secure in your most current position… or not…

Every CEO needs to have an updated resume — at all times!

Let’s face it, it takes time to craft a quality resume. Most people don’t include the most important content (In fact, 80 to 90% of today’s top candidates are overlooked due to the lack of it). We forget about our achievements. We often face writer’s block. We leave off key qualitative and quantitative data. And, we forget to include some of our most impressive contributions within a team environment.

So, we leave money on the table. We don’t secure those game-changing opportunities. And, we keep sinking marketing dollars into campaigns that just eat away at our capital. Again, we’re not living up to our full potential, and that really needs to stop — like right away!

In the words of the Great Fire Marshall Bill, “Let me show you something…”

Clients

There is a major difference in what a client is and what constitutes as a customer in the business world. Clients come to us for help, whether they’re trying to launch a new product, need a customized solution or are looking for the best price on a service that we offer.

They want to know who we are. Some of them will blindly enter a business arrangement, based on what they think we can provide. Others are more apprehensive in where and how they spend each outgoing dollar in their immediate budget. And, what about those clients that aren’t necessarily the decision-makers? You know, the ones that are reporting back to a third-party executive or shareholder resource?

Some of our most difficult clients will ask for a resume. Some of our biggest spenders will ask for a resume. And, some of our most long-term and loyal clientele will begin a relationship just because of what was that resume, itself.

It’s one reason LinkedIn is gold and one way we become more approachable. In an instance, we are more humanlike. Yet, our journey tells the story of all we have accomplished and all that we can do.

Partnerships

All businesses — small and large — will benefit, at some point, by partnering with another business or non-profit organization. A smart business owner isn’t going to just partner with someone that they don’t know. A smart business owner doesn’t want to affiliate themselves with someone, who can cause damage to their business.

We want to know who we are dealing with, where they have been and what contributions they have made in the past. Scalability aside, we want to know is this a person of value, and can they actually bring something to the table?

No one wants to waste their time, and very often potential partners will ask for the resume of all key persons involved in a project. They want to optimize their workforce just as bad as they want to optimize their teams. And, to create a winning team, this often means shedding the deadweight.

Just because you have made a name for yourself, don’t assume the next person has heard of you. When a project is ready to move forward, you need to be ready, yourself. If not, someone else will be. In a dog eat dog world, competitors are lined up and ready to quickly take your place.

Investors

Executive Summary 101 — Include a resume for all key executives active within the project and/or company. Business plans require it.

Venture capitalists have nothing to gain by just giving away their fortunes. They want to know that they will see a return, how soon they should see it and feel secure in knowing that their investment will, indeed, come back to them — with profits attached.

If you’re not seeking an investor, cool. But will your company try to secure a business-related loan in the near future? What if emergencies should arise, or an opportunity with no budget allotment?

Business is all about risk. But, don’t risk throwing away opportunities by not being prepared.

Opportunities

And, what about those opportunities?

Honestly, with opportunity comes growth. There are opportunities surrounding us every day. It’s just up to us to seize them.

Whether it’s an opportunity to work alongside a Big 4 or to enter a cross-promotional campaign with the largest production house in the country, we need to influence somebody. We need to impress somebody. And, we definitely need to appeal to the opportunity that’s placed before us in our individual journeys.

Right now, we’re just discussing the bigger picture. But, what about those significant milestones that set us apart from the business we’ve become synonymous with? What are we going to include in our “tell-all?” What will our followers most remember us for?

So often, executives engage in projects outside of their main career. They sit on boards and on committees. Some teach as an adjunct professor, others speak regularly amongst industry panels. The humanitarian will work alongside a non-profit, while a mogul will expand their empire — often by teaming up with other moguls in the business.

You might not be ready for this now, but what happens when you are? What if the perfect opportunity presents itself? Are you willing to sacrifice your dream, only because you needed a few days to create a half-assed resume from scratch? What if your workload becomes demanding?

Opportunity doesn’t wait. It only knocks and hopes that someone answers.

Press

Don’t let your marketing dollars go to waste. Frivolous spending will only lead to a deficit. Unnecessary expenses take away from the profits that could otherwise be generated. You are your company’s most key asset. People are our greatest investment. And, you hold the greatest value, while sitting on top of the corporate hierarchy.

No one remembers the guy in the blue shirt, sitting in the back of the mail room. Shoot, they won’t even remember the color shirt he wore a week from now. But, they will remember you.

You’re interesting. You have a story to tell. You hold all the keys to the kingdom.

We want to know about your past. We want to know about your accomplishments. And, we want to know how we can duplicate your journey.

There are so many writers and producers with all the right channels but no story to tell. They offer free press in exchange for twenty minutes of one-on-one time. They have dedicated audiences, full of consumers — ready to buy, traffic — ready to convert, and markets — continually expanding. They offer ongoing promotion, a portion of their web presence and backlinks that will easily serve in the optimization of your company’s site.

What good is marketing, anyways, if you’re not reaching out to the people and connecting with them intimately? Drive them to become loyalists. Convince them to trust. And, cultivate your relationships.

The media is our friend. So, get your resume ready and be ready to hit “send.”


Jessica N. Abraham writes about Business, Career Development and Technology. She is a professional resume writer with Resume.Academy and former owner of Shorty Produkshins, where she spent more than 15 years, dedicated to a life of Social Branding, Public Relations and Design Strategy.

Continue Reading

PeopleKeys Contributions

DISC, DISC Theory, Dr William Marsten, Harvard Review, Personality Types, Personality Traits, Assessments, Dominance, Steadiness, Influence, Compliance, Behavioral Attitude Indexing, 4D Assessments, Behavioral Styles, Workforce Optimizaiton, Predictive Hiring, Relationships, Interpersonal Communication, Communication, Productivity, Predictive Hiring, Hiring Cycles, Hiring Managers, Career Development, Personal Development, Career Coaching, Recruitment, Team Dynamic, Leadership, Globalization, Remote Teams, Branding, Brand YOU, Persona, Archetype, StudentKeys, PeopleKeys, Behavioral Analysis, Performance Improvements,

THE FOLLOWING ARTICLES ARE PUBLISHED TO THE DISC INSIGHTS BLOG, OWNED BY PEOPLEKEYS.

Jessica is passionate about “people” and helping them to evolve professionally. Her “I-style” personality trait has led her to 15+ years of service to public relations, social branding, and design strategy. In love with technology, business, and career development, Jessica has contributed to a number of online platforms and is a part of PeopleKeys branding team, as well.

Recent Posts

Couples counseling with DISC

Posted on 2019-05-31

Most people enter a relationship thinking “this just might be the one.” In the very beginning, both people seem to be in-sync, but over time the combination of differing personalities and communication issues cause most couples to become out of sync. It’s this moment in which couples may turn to a counseling service, and understanding their different personalities is the first step in helping the love birds get back on track.[…] Read more

Hiring top-executives is a two-way process

Posted on 2019-04-25

Hiring has always been a two-way process, even though many HR professionals, coaches, and business owners can be making the mistake of accepting it as a one-sided road. There is a switch in the hiring market, and most companies don’t really want to talk about it – especially when hiring for high-level positions.[…] Read more

How to use DISC results during a hiring interview

Posted on 2019-04-23

Every hiring manager knows it can be a daunting task to sift through resumes all day. Many recruiters use a benchmarking process to narrow down the talent pool and know in advance not only what kind of background and information they’re looking for, but also the type of personality best suited for the job at hand.[…] Read more

Fill your Easter Baskets with Personality-based Ideas

Posted on 2019-04-19

Easter is a celebration of rebirth, and is a good time to also renew relationships by showing people around you your understanding of their personalities. DISC theory, a universal language of communication, teaches us everyone has their specific preferences, approaches and little quirks. This also applies to the types of gifts they enjoy to receive the most! At Easter, it is a tradition to give a basket to colleagues, family members and kids as a sign of appreciation. Here are few ideas you can use for Easter baskets, based on the personality style of the recipient:[…] Read more

Coaching life changes for the passive personality styles

Posted on 2019-04-18

When it comes to dealing with stress, change and volatile situations, understanding DISC personality styles and communicating change in the proper way is always necessary. When you coach against life changes, a behavioral approach not only builds trust amongst all involved, but it allows each personality to contribute without the fear of conflict or confrontation. As we previously discussed in our blog about coaching life changes for the active personality styles, according to DISC theory personality styles can be separated into Active and Passive styles. The active “D” and “I” styles tend to react quickly to challenges and being stagnant drives them crazy. At the same time – the passive styles – “C” and “S” are more reserved and slower to accept change. Your main task as a life coach will be to help them understand that sometimes taking too much time to process an idea can become detrimental to progress and counterproductive to the situation. See more life coaching tips below.[…] Read more

Coaching life changes for the active personality styles

Posted on 2019-04-18

It’s not always easy to adapt to change, especially if it’s all happening at once. Sometimes change can be overwhelming. There’s no guidebook as to how our lives are going to change every step of the way, and there’s no deadline to prepare for. This is a moment many people turn to a life coach or a behavioral consultant to guide them through and support transition. There are a lot of guidelines coaches implement to help handle transitions and support their clients from point A to point B. Let’s see how a coaching professional can best utilize the personality approach to guide change.[…] Read more

Turn Around a Failing Team by Leading from Within

Posted on 2019-04-12

When a client of ours, let’s call him Joseph, took over a company project, he knew it wouldn’t be easy to turn things around. The design team had fallen behind over the course of a year and a half. They were just six months away from the final delivery date originally committed and had blown through more than half-a-million dollars originally allocated to the entire project. Yet, there was still nothing ready to deliver to their client. There was a huge liability sitting on the table…one that would ruin the company entirely.[…] Read more

Five Common Team Behavioral Problems

Posted on 2019-04-11

No matter the realm of your operations, you are going to eventually be working within a team. With a larger group, more personalities will come to the table – and with a greater number of personalities, we see an increase of ego, thirst for power, miscommunication and lack of vision.[…] Read more

How behavioral selling can help your business

Posted on 2019-04-10

Behavioral selling is presenting your product or service in a way your customer can relate. Show them benefits, such as how your product will help them meet their goals or how your service will more than exceed their expectation. Some clients will want it now – give them examples and samples.[…] Read more

6 Ways to Boost Sales by Understanding Your Clients

Posted on 2019-04-10

Let’s be honest – unless you sell something that is scarce or in high demand, such as power or bottled water in the desert, people may not really care if they’re going to buy from you or someone else. That’s why your approach means everything and understanding your clients will provide the best path to success. People have problems to solve, not products to buy. That’s why a good salesperson will use the proper approach and provide information in the right way to open doors. Let’s look at some common approaches of highly successful sales people to boost your sales.[…] Read more

How to Deliver Your Sales Message

Posted on 2019-04-09

Have you ever noticed the difference in day-time advertising, as opposed to the advertising you see at night? Some commercials last longer at 1:00 PM than they do at 5:00 PM… and there are many variations depending on the channel. Well, there is actually a reason for that and it’s not as far-fetched as one might believe. This is part of behavioral selling, where the way you deliver your message can make the difference between attracting a new client or losing them before you even opened your mouth. This same model can be successfully applied to boost your own bottom line.[…] Read more

Which assessments are legal for hiring?

Posted on 2019-04-05

Employers are saving both time and money by implementing tools for predictive hiring into their regular hiring practices, and to get past the obstacles met within the initial screening of candidates, hiring managers have begun applying a number of pre-hire assessments into final decision-making. These assessments serve as indicators of what a person may or may not bring to the table, how they will interact with an existing workforce and how they will perform in particular environments.[…] Read more

4 ways to improve your teaching skills

Posted on 2019-03-28

Every educator deals with a wide range of personalities and behaviors on a daily basis. There are always some overachievers, as well as those students who need just a little bit of a push in the right direction. They require undivided attention, but sometimes are overlooked. If they are meeting the milestones provided by academic boards, the educators’ efforts are considered a success. Some students aren’t given the right support, as an individual, to compete against their peers academically. Truth is it’s not that they can’t comprehend what’s being taught to them, as much as it is how they are being taught. Many of these kids are recklessly thrown into programs and classrooms, and aren’t encouraged to go that extra mile towards success. See below for a few suggestions on how to improve this situation.[…] Read more

Managing remote teams with DISC

Posted on 2019-03-14

We live in a versatile economy. It’s not unusual for companies to hire on a project-by-project basis or let their employees work remotely. Thus, they are minimizing overtime pay and overhead, and in some cases eliminating costs associated with office space or tax laws. In return, their employees are enjoying a little flexibility, taking on more than one project at once, and often earning more than they would as a full-time employee with the company. Remote or temp employees and project-based managers are in more demand than ever. While many companies actually have a full-time project management office staffed with in-house professionals, it’s becoming the norm to hire project managers that may not ever reach a physical office or those who control remote teams, globally dispersed around the world.[…] Read more

Turn your consulting energy into coaching revenue

Posted on 2019-02-27

One way coaches have been finding new clients – and immediate success – is through already established channels that allow them to earn while building their brand from the ground up. Once you get certified in DISC Behavioral Analysis, you have the unique chance to start developing multiple streams of income with the application and expert knowledge of the PeopleKeys DISC system. Gain the insight you need to begin capitalizing on your knowledge and experience with the PeopleKeys Business Partner Training and try some of the strategies below.[…] Read more

6 ways to build your coaching network offline

Posted on 2019-02-27

There are many approaches a coach can apply to expand their coaching network. In addition to gaining online visibility and creating content for different digital channels, there’s no better promotion than that earned through word-of-mouth and referrals. As a Certified Behavioral Consultant, you may and must network within the community and establish yourself amongst people who may already be familiar with your previous career, reputation or history. Depending on your personality style and your internal passions, this type of awareness is up for interpretation.[…] Read more

How to become a recognized coach with your content

Posted on 2019-02-27

If you build your brand, people will come for you to coach them. While we’re referencing the movie “Field of Dreams,” as a Certified Behavioral Coach you will need a strategy to help you gain momentum, credibility, and increased revenue in a field of your own and develop your coaching business to the level you want it to be. As we provide you with a brief insight on brand awareness, social branding, and public relations tactics, please envision yourself as a brand and compare these topics to what you are currently doing. Apply these strategies to your own business and watch your portfolio grow.[…] Read more

Social Branding for Coaches

Posted on 2019-02-27

Many coaches get accredited in DISC Behavioral Analysis as a first step or as a part of their coaching training. Once they complete their training as a Certified Behavioral Consultant or as a Certified Behavioral Life Coach, one of the most often asked questions is how do I reach my potential clients. We, at PeopleKeys, are here to help while you’re expanding your coaching network. One of the first places you should start developing your brand is on social media, and here are a few points for you to consider.[…] Read more

Successful Coaches Know How to Hire

Posted on 2019-02-27

Many coaches who feel confident providing business expertise in sales, strategic planning, and growth but are reluctant to venture into hiring, despite the impact hiring can make in each of these areas. Could DISC for Hiring be the missing piece of your puzzle for success? Effective hiring strategies can have an immediate and long-lasting impact on growth and productivity. Many DISC Certified Behavioral Consultants are tasked to manage the hiring process of their clients, or at least provide advice for the best fit (especially for top management positions). As you are probably quite aware by now, and from your training with PeopleKeys, DISC system is one of the most effective ways to gage human behavior and develop improved communications amongst teams. It’s effective for operations and sales, and it’s definitely effective in predictive hiring processes.[…] Read more

Expand your Coaching Network with your “Net Worth”

Posted on 2019-02-25

Networking can be an uncomfortable feat for many coaches entering their first few years in business. They’re intimidated by titles and worried decision-makers are unapproachable. In fact, making more connections means growing your coaching network and increasing your potential client outreach. Following up with your network not only warrants eventual contracts in the future, but it also keeps interested parties “in the loop.” As your coaching network begins to grow, your efforts will not go unnoticed. You can build your network by participating within local chapters and organizations, frequenting mixers and events, and even socially through sites such as Alignable and LinkedIn. While we have heard the cliché, “it’s not about what you know, it’s about who you know,” there is truth to the matter. Here are a few points to consider:[…] Read more

Let’s be honest – unless you sell something that is scarce or in high demand, such as power or bottled water in the desert, people may not really care if they’re going to buy from you or someone else. That’s why your approach means everything and understanding your clients will provide the best path to success. People have problems to solve, not products to buy. That’s why a good salesperson will use the proper approach and provide information in the right way to open doors. Let’s look at some common approaches of highly successful sales people to boost your sales.[…] Read more

How to use DISC for talent acquisition

Posted on 2019-01-02

Research by the Harvard Business Review shows that acquiring top talent could ultimately be the difference between success and mediocre result. In fact, vetting and positioning incoming talents, based on strengths and abilities, isn’t always enough. With every “ying,” there’s a “yang.” Therefore, both are necessary in finding the right talent for your organization.[…] Read more

Build strategic partnerships with DISC

Posted on 2019-01-02

A new year means new opportunities, a fresh start, and new beginnings. For many organizations, this also means new relationships, as companies seek to partner with like-minded associates in the expansion of ongoing business initiatives. Finding the support of new products, services, and community-based programming can often be a daunting task. So, forging strategic partnerships can be a godsend, when teaming up with just the right brand.[…] Read more

Recent Posts

5 ways to develop top talent with DISC

Posted on 2019-01-31

According to Sandy Kulkin, CEO and Founder of PeopleKeys, “People are different, but they’re predictably different.” They’re different in the ways they carry themselves, the ways they are motivated, how they interact with others, how they deal with stress, and even how they seal the deal. But on the other end of the spectrum, the various personality types have been prewired in our systems from the time we were born through our years of “adulting.” The experiences we encountered in childhood tend to dictate how we deal with stress, and our trust in others will come from the adversity we have faced over our lifetime.[…] Read more

Benchmark performance for sales excellence with DISC

Posted on 2019-01-29

You’ve implemented various strategies, utilizing DISC methods for sales, leadership, and predictive hiring – but, now what? How do we gage our performance and determine the results of our efforts? How do we use these results to improve our business over time?[…] Read more

Can you predict the success of your sales team?

Posted on 2019-01-29

You may be surprised but the truth is that anyone can be successful at sales and you can certainly predict a sales team’s effectiveness. It may not happen naturally or overnight… It takes is a little bit of awareness, training, and willingness to adapt to other personas. While some personalities are natural-born influencers, even the most driven sales professional will run into clients who are difficult to read and a little rough around the edges.[…] Read more

Top 5 reasons why sales employees quit

Posted on 2019-01-29

The hiring manager is often undervalued, because the recruitment process is so complex. Not many realize what it takes to find qualified talent or how to develop a meaningful hiring process that proves itself over time. Likewise, Human Resources can also go unappreciated for their role in employee retention and/or turnover ratios. Yet, together, these two forces make all the difference in the world.[…] Read more

Improve your communication with DISC

Posted on 2019-01-24

Dr. William Marston developed his DISC theory while at Harvard University as a method of identifying major human personality traits and translating them into predictable behaviors. It is true that people can be predictable, but they are also predictably different. Being able to read through their personality differences is a key to good communication and building successful relationships, partnerships, families… Have you determined your DISC personality, yet? If not, the DISC Personality Profile will take you about 10 minutes to complete and get a full report of your combined personality style.[…] Read more

Leadership and active listening with DISC

Posted on 2019-01-17

Active listening is an interpersonal skill that every top professional needs. No matter if you are a business professional, sales person, executive coach or business consultant, active listening is an essential part of utilizing your knowledge of human behavior. It allows us to take both verbal and non-verbal cues from clients and begin to understand their every need.[…] Read more

Using DISC for building global markets, part 3

Posted on 2019-01-13

Continuing our series on global expansion by utilizing DISC, we already reviewed the importance of DISC for strategic planning and applying behavioral analysis for hiring and teambuilding in part 1, and focused on some strengths of the different personality styles for business development in part 2. In addition, we must understand that some countries are more family-oriented than others. These cultures may be friendlier, ambitious and centered on people. Other cultures can be more impersonal – especially in business. They want to know numbers, there is very little eye contact and they can be somewhat aggressive. Short and to-the-point, we need someone to present them with the facts, while onboarding them for ongoing business initiatives. In addition, see also How do DISC styles vary by country.[…] Read more

Using DISC for building global markets, part 2

Posted on 2019-01-13

Once we begin to expand into new territories, we need to really do our due diligence to understand the local communities, traditions, business practices, and hierarchy. We need to position our leaders, based on the needs of businesses in outside cultures. Keeping our teams integrated by hiring locals will eliminate much of our burdens in the marketplace. Keeping our teams happy will build trust in nearby territories. Together, we can position our brand for greatness and eliminate cultural discrepancies in the process. In Part 1, we discussed why DISC theory is important to globalization and gave few tips and tricks for teambuilding & interaction with “the locals,” and here we will continue to dig further in utilizing DISC in your global expansion.[…] Read more

Using DISC for building global markets, part 1

Posted on 2019-01-13

Tariffs aside, globalization is here to stay. With the evolution of technology, our world gets smaller and smaller. Likewise, even the smallest business is now able to reach territories further and further away. This means connecting with people and authorities of all cultures, some that you may not yet be familiar with. But how do you get along with people that can be so different? Here’s a simple answer – DISC has always been a tool to understand people and predict their behaviors. We can fairly state that DISC is the international language of human behavior and no matter of cultural differences, DISC personalities speak the same language.[…] Read more

Using DISC for Workforce Optimization

Posted on 2019-01-02

As many organizations are finalizing year-end strategies and developing next year’s business plans, others have already taken a running leap into 2019 with iron-clad initiatives for growth and expansion. No matter which phase of strategic planning you are in, please don’t forget that “people” are our most significant investment and that our businesses are defined most effectively by our workforce. According to Human Resources Today, the macrotrends for workforce optimization in 2019 are dominated by record-low rates of global unemployment. Simply said, this means that workforce optimization, in a tight labor market, must be a top priority for any business entering the new year.[…] Read more


Continue Reading

14 of the Most Common Remote Jobs & Annual Salaries, as According to FlexJobs

remote jobs, remote work, telecommuting jobs, telecommute jobs, part-time jobs, freelance jobs, flexible jobs, flexible schedule jobs

PREVIOUSLY PUBLISHED ON RESUME.ACADEMY’S OFFICIAL BLOG

In a recent press release by the world’s favorite remote jobsearch site, FlexJobs identified “14 of the Most Common Remote Jobs” and the average annual pay per position. This list was based on data gathered from within an ever-growing database of work-at-home positions and key factors were highlighted for each of those positions. Additional data was gathered at PayScale.com, and annual salary data was determined in relation to those factors.

The bottom line is this.

As millennials continue to take the workforce by storm, a preference for out-of-office experiences has become the norm. As opposed to sitting behind a wooden desk in a stuffy office environment, many companies are finding value in providing the younger, more vibrant demographic with a more satisfying work-life balance. Contrary to reports that these professionals are being underpaid, as in contrast to previous generation s , these numbers show that some companies still value their workforce and aren’t against compensating them accordingly.

According to the FlexJobs’ 7th annual survey on remote candidacy, 97% of all applicants said that “a job with flexibility would have either a huge improvement or a more positive impact on their overall quality of life.” 28% percent went on to discuss how they were very willing to take a pay cut in exchange for the option to telecommute. They would rather deal with computer-related issues than wear-and-tear on their vehicles, traffic jams and long trips to a physical office location.

Businesses are finding that happier employees, means increased productivity. Work is taking place in record time and with greater quality, overall. Teamwork is less dreaded, as everyone stays connected through cloud-based systems and always-on technology. Collaboration increases, and performance thrives. Not only that, but they are saving money by cutting costs to overhead expenses and salary expectations.

“With many more job openings than workers to fill them, job seekers can better leverage the current tight labor market to land a job that offers the opportunity to work remotely, which has become a high priority for today’s workforce,” explained Sara Sutton, founder and CEO of FlexJobs. “As leaders in the remote work industry, we want job seekers to be aware that the remote job marketplace covers more than one or two industries, and remote jobs are available across different career levels as well,” she concluded.

FlexJobs revealed that “securing a new job is often cited as a common New Year’s resolution, and with historically low unemployment rates in the U.S., job seekers are in excellent positions to find a job with a flexibility that helps them better achieve work-life balance, such as those that offer work-from-home options.” They went on to discuss the fact that “77% of workers said they’d be more likely to accept a job offer if they knew they could work remotely at least some of the time.” FlexJob helps job seekers find remote opportunities on both a full-time and part-time basis.

RESEARCH BY FLEXJOBS.COM:

1.     Account Manager | Average: $52K/year
Account managers can be found at a variety of companies. Their tasks typically involve managing client accounts and relationships. Account managers may ensure client deliverables are met by running status meetings or giving presentations. Some account manager roles may involve sales and travel.

2.     Accountant | Average: $50K/year
Accountants handle a multitude of financial-related tasks such as invoices, billing, taxes, payments, and more. Remote accountants can typically work from home easily utilizing general accounting or company-specific software.

3.     Bookkeeper | Average: $41K/year
Bookkeepers typically prepare financial reports, allocate and verify accounts, reconcile accounts, perform audits, and more. Bookkeepers are often needed to work from home and usually require previous accounting experience.

4.     Business Development Manager | Average: $71K/year
Business development managers typically work to gain new clients and business via phone, emails, in-person meetings, and video calls. Most remote business development managers need to have sales experience, and some positions may require specific knowledge of an industry.

5.     Client Services Director | Average: $87.5K/year
Client services director positions involve handling client relationships. Duties typically include making sales pitches, developing client relationships, and identifying client needs. While there are many remote work offerings, many client services director jobs do require travel.

6.     Customer Service Representative | Average: $37K/year
Remote customer service representatives assist customers via email, phone, chat, or social media. Customer service reps typically find themselves answering product questions, helping resolve problems, and potentially selling services to customers as well.

7.     Developer | Average: $70K/year
Software developers can come with a variety of titles, such as front-end developer, back-end developer, iOS developer, and JavaScript developer, to name a few. Typical duties include programming, developing, and architecting software, websites, apps, or products.

8.     Medical Coder | Average pay $41K/year
Medical coders assign and validate appropriate procedural and diagnostic codes in a medical setting. Specific certifications are often required, such as RHIA, RHIT, CCS, CCS-P, CPC, or CPC-H.

9.     Nurse | Average: $63K/year
Remote nurses provide support via phone or video conferencing to answer patient questions. Some travel to patients’ homes to provide care. Remote nurses need to be excellent communicators and able to coordinate with doctors and other medical professionals in a virtual capacity.

10.   Online Tutor | Average: $35K/year
Remote tutors are needed for all grade levels, including college. Tutoring can be conducted via phone, email, or video chat and a bachelor’s degree or expertise in the subject being tutored is typically required.

11.   Speech Language Pathologist | Average: $60K/year
Speech-language pathologists provide speech therapy services by conducting evaluations, creating treatment plans, and writing progress reports. Remote speech pathologists are most often hired by medical or educational companies and utilize online software and video conferencing to perform tasks from home.

12.   Teacher | Average: $46K/year
Remote teachers utilize online platforms to teach students via video or voice. Much like in-person teachers, virtual teachers may grade student work, hold conferences with parents, and provide one-on-one student assistance.

13.   Virtual Assistant | Average: $35K/year
Virtual assistants provide administrative support to individuals, teams, or companies. Some tasks include handling correspondence, answering phones, booking travel, helping customers or clients, and more.

14.   Writer | Average: $49K/year
A quintessential work-from-home job, writers can find jobs writing on a wide variety of topics and for a wide variety of companies. Those wanting freelance or part-time options can find a plethora, while full-time employee positions exist as well.

Disclaimer: All job descriptions were provided by FlexJobs.com and unaltered to provide our readers with more accurate insight, directly from the source.

Continue Reading

Burnt-out Teams Lead to Turnover without a KISS Strategy

Cloud Contact Center | TMC Net

Previously Published to TMC Net’s World News

Capella University (NewsAlert) has released a 2015 State of the Industry report that breaks down how businesses are spending over $1200 a year on employee training and development. Employees are spending 32 hours per year in training associated with managerial and supervisory positions, mandatory training and compliances. While it is never a bad idea to provide development opportunities to your internal teams, what are you doing to keep them?

According to TechTarget, “Employee engagement strategy improves the customer experience.” In fact, more businesses have placed employee engagement strategy on their “to do” lists than ever before. They have realized that the most important element in truly optimized customer experience starts with the employees, who are now being considered customers themselves.

With continuous turnover, many companies train employees that don’t stick around long enough to provide a great return on investment. With a revolving door, companies lose resources to time, training dollars and customer loyalties. Without a justifiable ROI, providing employee perks is simply a waste of funds. Training, which is required to keep employees at their highest potential, is limited. And companies are less willing to hire entry-level professionals.

The problem is, these businesses are realizing that the entry-level professional is the new millennial generation, which is shaping the world with globalization and technology innovations. So, they are returning to the drawing board to figure out how they may better serve the servers.  The underlying answer to many issues in the workforce just so happens to be employee tenure.

With contact centers blossoming for enterprise businesses, they are learning that many contact center representatives are feeling that their jobs are too redundant, taking up too much time, are too complex for basic tasks or simply aren’t satisfying their need for immediacy. Because many of these employees grew up with technology, completing a task in more than one click is just doing too much. The employee experience is everything. In fact, understanding your employee base will allow you to minimize turnover and increase engagement.

By understanding the average consumer, we notice a trend in abandonment when consumers lose patience, focus and care for a system that is too complex or just doesn’t perform well. Lags make them switch channels, and pauses lead them to refresh. Entering the same data into multiple systems has led to this issue. 

Without the adoption of centralized systems and single user interfaces, the employee is faced with repetitive action across platforms until they finally reach their destination. If it’s not immediate, they don’t want it. If a job isn’t satisfying, they are quick to leave. And, what does that do for the employer? …Nothing but waste time! K.I.S.S. Keep It Simple Stupid!

In fact, how can a contact center evolve if the representatives leave at the first hiccup? How can contact centers better serve the customer experience if the employees can’t focus? How will the customers be satisfied if the employees don’t care? How is this affecting our pockets as employers? How is this affecting the evolution of our contact centers? There are so many questions and only a few answers.

Toggling between systems is not the answer. Streamlining processes and adopting more efficient technologies, however, might be the answer. But, equipping our teams with tools that make sense to them is definitely the answer.

With the integration of many third-party vendors, many of our omnichannel systems are seeing an increase in productivity, communication and collaboration… even on the go! Team members are enjoying the ability to work together, and they are providing effective even while outside the office. Developing an employee to become even better makes sense. A happy employee is a productive employee.

Productive team members teach each other. The need for basic training becomes less of an issue. The finance, instead, is there to provide training that will allow employees to become power teams, working together on behalf of a common goal.

Allowing representatives to focus on the customer, as opposed to complex systems, makes all the difference in the world. It allows them to quickly diffuse escalating situations and solve problems. It cuts call times down, and it increases the number of customers serviced in particular amount of time – without burning out our workforce. In 2016, we will most definitely see an increase in customer satisfaction. We will see happier employees, as well.

Continue Reading

Don’t Forget to Be a Lifelong Student

Previously Published to TalentZoo

When life takes the backseat and we spend more time in transit than preparing a meal, we often forget how important it is to continuously invent self, evolve, and stay ahead of trends. We often forget how to keep learning and adopting new skills; how to form educated opinions, backed by research and facts. And, most importantly, we forget how to breathe.

In a world run by technology, there are many executive professionals that remain computer illiterate. This is fine. Many of them can afford secretaries and administrative assistants to help them progress in an innovative direction. At the same time, they are restricting themselves, hindering growth, and spending time in areas that could be streamlined through technology. That time could be spent focused on taking their brands to the next level. In short, the business world isn’t progressing as rapidly as it could be, and the younger generation is looking to us for cues.

Mentorship is amazing because we can get shortcuts to decision-making methods, adopt specific processes, and learn things about our industries that we never knew we never knew. We learn details about business that are either kept “hush, hush” or just not shared amongst “newbies.” We learn so much, but then we lose the need to go to our mentors other than for advice. We forget how valuable they continue to be to our growth. Sometimes, we even outgrow those mentors to where there is nothing that can really be learned from them.

So, let’s talk about innovation. For every hardware or software technology that you have ever learned and implemented into your daily workday, there have been upgrades…unless the company closed its doors to the public. Not upgrading software over the course of a few years can make a huge difference. Not upgrading from one version to the next can make a huge difference.

For example: Audio engineers who stayed true to their Focusrite devices and didn’t upgrade from 6.7 LE until version 8 or 9 came out were in for a big change. While many of the smart keys stayed the same, much of the system had been rearranged with a newly designed and more aesthetic interface. Now, in version 12, you can bet that buffers, plugins, and bugs have been upgraded or fixed and made more efficient. If you’re an audio engineer, you understand exactly what this means. If you’re not, this idea is definitely transferable to multiple platforms in technology. As a matter of fact, I am still upset that Safari seems to have removed the “activity” window in its most recent upgrade. I relied on that for quickly locating files that were in use on a web page at that particular moment.

Changing technologies force us into quickly learning and adopting new ways of doing things, based on immediate need. What would happen if we simply learned for the sake of learning? How much more results-oriented would we be when implementing our new technologies or adopting them for the benefits that they could bring? Technology aside, why aren’t we consistently picking up soft skills that will add to our value in the marketplace? Why aren’t we finding ways to combine our knowledge of one subject with the next in creating something interesting?

I’m sure your answer was that you have no time. Am I right? Consider this: While you are in the car, the most cliché thing you can do is listen to an audiotape. Why don’t you do it? Today, you don’t need to rely on tapes. You can find videos or audio on just about any subject through your mobile device. You can even download audiobook players that will keep you occupied for hours and return you right back to where you left off, no matter which device you are accessing the information from. While this is so easy to do, there are many that would rather not know about something to have the excuse that they “don’t know how.” The same goes for basic software and programming skills. If you’re a hands-on person, learn management. If you’re a supervisor, learn something technical.

If you work in marketing, content creation, or design strategies, you probably have seen where your chances of getting a particular job or client would be heightened if only you knew how to do minor coding, use some unknown software program, or work with WordPress. While you are a superstar in marketing, you hate showing numbers for fear that you present them wrong. After all, you can read them and understand them, but explaining numbers is just not your forte. You need to change this quickly! It’s time you stop letting these fears get the best of you. Just go for it. Immersing yourself in learning is the best way to gain new skills. In addition to audiobooks, ebooks, tutorials, and user-generated classes, there are free mobile apps available to help you evolve through interactive quizzes and games. They can be fun, and many reward you with official certifications that always appeal to your clients and bosses.

Any seasoned professional agrees that while rebranding isn’t a great option, reinventing yourself every so many years is almost inevitable. You must evolve to meet technology advances. In order to be ahead of the game, you become an early adopter. This will keep you ahead of industry trends and ensure that you will impact the revenue of your company for the better. As markets saturate, and the less evolved you become, the less business you will continue to keep. If you want to maximize your value and salary, do whatever it takes to make business happen for you. Take risks. Network.

Or don’t. The choice is yours.

Whatever you do, don’t forget to be a lifelong student of progress.

Continue Reading