Technology
Tackling innovation, scalability and the new digital frontier, Jessica N. Abraham explores various technologies, including mobile apps, security mechanisms, IoT, WebRTC and so on.
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A New Standard in CRM for Commerce, Healthcare and Remote Workforces
PREVIOUSLY PUBLISHED TO TMCNET’S WEBRTC SOLUTIONS A sharp increase in online sales shows that consumers are learning to trust brands through interactive experiences and online platforms. A “buy it now” mentality has influenced the demand for most brands to shift the way they do business and often changing the first point of contact between the brand and the consumer. Most importantly, this adoption has led to an increased need to meet the consumer “at the door” with a qualified sales specialist and customer service representative in assisting the consumer in an enriched shopping experience. Last week, VeriShow released an integrated solution that benefits Salesforce Live Agent. This customer service tool…
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Continue Holiday Savings Through the Holidays with WishAlerts
PREVIOUSLY PUBLISHED ON TALENT ZOO’S DIGITAL PIVOT There’s no better time for shopping than the holiday season. But right after the holidays, sales are “sleeping in heavenly peace” as they decide to return to the same overpriced mess that they were before Halloween. Most prices will remain peaked until an all-clearance event or the next year’s Black Friday sales. Say no more! We got this! To help you through your year, WishAlerts released the birth of a new savior. This one will save your wallets and continue holiday savings through the new year. This is a first for “interactive commerce,” as it connects mobile shoppers with merchants, and cuts out “the middle…
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Health Apps Show Rapid Adoption, Promoting a Healthier Lifestyle Through Usage
PREVIOUSLY PUBLISHED TO TMCNET’S REAL-TIME COMMUNICATIONS According to PricewaterhouseCoopers, “Smartphones, connected medical accessories and apps have been underutilized by the healthcare industry.” But, not any more! Recent studies report a shift in the way consumers are caring for their health, as usage soars for health-related apps and technologies. In 2016, it is predicted that we will see an even larger shift in consumer access to personal records, video diagnoses and even monitoring of our own health. Many of us have alarms set up on our phones already, reminding us to stay hydrated. Others are connecting smartphones to small devices that clock sleeping patterns and restlessness in the night. This year…
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TokBox, Polycom Leading to Faster, More Productive Tech & Conferencing Experiences in 2016
PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD COMPUTING MAGAZINE Recently, TokBox (News – Alert), a Telefonica company and recognized leader in WebRTC, announced the release of yet another collaborator tool in mobile integrations. While companies are pairing up to bring the ultimate communications experience, TokBox makes its contribution to the overall customer experience, while eliminating some of the frustration that comes with tech support and strategic planning via remote interface. As businesses are adopting the ability to engage customers in video-enriched tech experiences, TokBox’s annotation tool allows for convenience in literally pointing out the problem. Whether through screen sharing or screenshots, TokBox’s annotation tool allows users on either side of the conversation to…
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LG Enhances the Home Environment: Another Shift in Smartviewing
PREVIOUSLY PUBLISHED ON TALENT ZOO’S DIGITAL PIVOT All major tech companies are predicting the shift toward all-in-one systems, centralizing productivity and integration for 2016. In short, consumers are getting tired of switching between devices, screens, and applications. Apparently, this is no different in their entertainment choices, as it is in their everyday work environment. LG is getting ready to unveil the newest version of their popular webOS Smart TV System at the CES 2016 – the prestigious International Consumer Electronics Show. This Las Vas event takes place each January. So, this will unfortunately not end up under any Christmas trees this year. The folks at “Life’s Good” have obviously been listening to…
