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New York City Will Be America’s First Smart City
PREVIOUSLY PUBLISHED TO TMCNET’S NEXT GENERATION COMMUNICATIONS As smart and responsive cities continue to expand across the globe, LinkNYC has emerged as one of the most innovative moves yet in evolving the New York Metro Area. As the company begins to roll out free gigabit Wi-Fi across the city, we are enamored with everything that comes with it. A city full of Millennials and the need to accommodate outdoor charging ports, LinkNYC has stepped it up a notch, as they knock out over 7500 payphones around the five-city borough and install multiple technology kiosks in their place. Connected by superfast citywide Wi-Fi, these “Links” serve as information stations, communication platforms…
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Business VoIP Enhances the Customer Experience
PREVIOUSLY PUBLISHED TO TMCNET’S BUSINESS VOIP Cutting costs for businesses, while allowing flexibility to the professional world, cloud contact centers have been becoming increasingly beneficial to enterprises all over the planet. Not only has cloud collaboration pushed regional boundaries, but it has also cut expenses for travel that otherwise would have meant lost time of department heads and leaders, who are instrumental in leading various teams around the country. Cloud contact centers allow innovative moves towards conference calling and unified communications directly from the cloud. Business VoIP is made possible through these systems, often saving call centers and business operations up to 60% in costs of traditional phone systems. Additionally,…
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The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal
PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…
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The World’s First Music-Activated Run to Debut at CES 2016
PREVIOUSLY PUBLISHED ON TALENT ZOO’S DIGITAL PIVOT Technogym, an innovator in the World of Health and Fitness, is releasing a product that will literally have fitness junkies running to get it. A company that has prided itself on technology and design-driven product lines, Technogym now gives you “happy feet” for yet another fabulous reason — the “World’s First Music Interactive Treadmill!” Well, duh! It’s about time! We have been waiting for one of these babies! Companies like Samsung and Creative Technologies have been “auralating” for years, analyzing us and selecting music based on our current mood. So why hasn’t anyone put this technology into a treadmill? Probably liability concerns. The…
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Resolve to Keep Your Customers Happy in 2016
PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As productivity literally falls into our hands, and technologies allow for better integration of our most precious business tools, cloud contact centers are working hard to plan their roadmap for 2016. While some of us have been working diligently through the holiday season, many of are returning to the control boards for the first time since last year! As we enter 2016, many of us are ambitious and excited about what is rumored to come. We have set goals through resolutions of things we are inspired to achieve – and we will. Aspect (News – Alert), a developer of omni-channel customer engagement solutions, did…
