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ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences
ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company. This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, Co-Founder and CEO of ThinkingPhones. “These same customers need to have the ability to communicate seamlessly from any device or location, with reliable quality every time.” ThinkingPhones began building an all-in-one application for business productivity…
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Mobile Technologies Facilitate Evolved Call Center Experiences
PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own a mobile device than own a toothbrush. And sometimes it seems like more people are willing to share their toothbrush than share their mobile device. For this reason, mobile phones are considered to be very…
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Competitive Analytics Can Save Your Company’s Assets
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep the average handling time down, proving efficiency in the sales and customer service processes. Routing the customer to an agent, who is most likely to understand the need at hand, also creates efficiency and resolves the issue most effectively. In the case of a sales agent, the call may be routed to those who are…
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Turn Your Hamburger Into A Cell Phone
Previously Published to TalentZoo’s Digital Pivot Seeed, a hardware innovation platform, is preparing for its newest release to date, allowing the everyday enthusiast to create their own phone from the inside out. With the RePhone Kit, the world is introduced to the first open source and modular smartphone technology. In just minutes, users will have access to “slim modules, accessible software and customizable phone enclosures.” Well, that is if one chooses to actually use the precut phone enclosures. There are, of course, other options. Seeed Studio’s RePhone allows users to turn literally anything into a mobile device. If you remember the ’80s and ’90s, you have inspiration to do so.…
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Orlando Tech Team Revives Arcade Gaming With DeskCade DIY Console
Previously Published to TalentZoo’s Digital Pivot The dream of every true gamer has just become reality as PiPlay DeskCade enters the Kickstarter arena. A campaign that has barely reached its sixth day of life is already fully funded and has been for three days since conception. Shea Silverman of PiPlay in Orlando, Florida introduces tech enthusiasts to a gadget that meshes the old with the new, bringing the true sense of “touch” back into the lives of many whose spirits died right along with the classic arcade. DeskCade is the build-it-yourself desktop arcade console powered by the Raspberry Pi. Fully funded over the weekend, PiPlay has begun making changes to…
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