LinkedIn, CareerBuilder and Indeed Amongst Many Making Big Data Changes to the Job Search Industry for 2016

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Previously Published to TMC Net’s World News Column LinkedIn (News – Alert), like so many other job search companies, are reworking their madness to compete against big data analytics. According to TechCrunch reports, LinkedIn will slowly be rolling out changes in the way LinkedIn looks and is currently being used. Actually, only 10% of LinkedIn’s 400 million-member database will get first glance of this platform before the official rollout, which is set for early next year. […]

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For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in […]

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Mobile Technologies Facilitate Evolved Call Center Experiences

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PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own […]

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Competitive Analytics Can Save Your Company’s Assets

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep the average handling time down, proving efficiency in the sales and customer service processes. Routing the customer to an agent, […]

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