Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • LinkedIn, Profinder, Customer Service, Professional Resume Writer, Creative Services, Content Development
    Business,  Career Development,  Medium,  Technology

    What LinkedIn’s Profinder Taught Me About Sales and Customer Service

    February 14, 2020 /

    Initially, it started off great. I made new clients, Forged new partnerships… and, even got a ton of referrals. But, I also found a lot of rejection and a lot of people that didn’t care enough to respond. For every 1000 connection requests I sent, 50 would reply and only 45 would actually speak.

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    Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care

    The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    January 6, 2016
    Top Talent, Executives, Hiring Cycles, Talent Acquisition, Recruitment, Duplicating Top Talent, Career Development, Human Resources, Retention Ratios, Turnover Minimization, DISC Insights, DISC Personalities, DISC Persona, Personality Traits,

    Hiring Top Executives is a Two-Way Process

    February 3, 2019
    Digital Media,Examiner,Gen X,Market Forecast,Market Trends,Media Consumption,PQ Media,Predictions,The Vault

    Study shows Gen-X to lead 2.1% decline in traditional media consumpion by 2019

    February 2, 2016
  • Customer Experience, Client Experience, Customer Service, Client Relations, Customer Support, Sales, Predictive Selling, Behavioral Selling, Organizational Behavior, DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Business Development, Business Expansion, Growth, Rapport, Sales Delivery, Marketing, Advertising, Messaging, Brand Awareness, Campaign Initiatives,
    Business,  Career Development,  PeopleKeys’ DISC Insights

    Benchmark performance for sales excellence with DISC

    September 2, 2019 /

    READ THE FULL ARTICLE ON DISCINSIGHTS BY PEOPLEKEYS. You’ve implemented various strategies, utilizing DISC methods for sales, leadership, and predictive hiring – but, now what? How do we gage our performance and determine the results of our efforts? How do we use these results to improve our business over time? The answer is simple. We benchmark our performance and continually improve processes, internally, by applying a behavioral selling approach. Measuring our performance, we gain insight into ways that we can optimize all operations and strengthen our efforts by finding our shortfalls and identifying opportunities for improvement. In order to benchmark our performance, we must decide which variables will serve as…

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    Nanaya App, Predictive Matchmaking, Love, Relationships, Arrangements, NASA, Science, Personalization, Jet Propulsion Lab Systems Engineer, Rashied Amini, Astrology, Compatibility, Technology, Technology News, Digital Pivot, Digital Gadgetry, Talent Zoo, Love Calculator, NASA, Mathcmaking, Mobile Dating,

    Nanaya App Predicting Love Based on NASA Science

    January 21, 2016
    Story Metrics, Agile Velocity, Developer Productivity, DORA Metrics, SPACE Metrics, SPACE Framework, Engineering Intelligence, Engineering Excellence,

    Agile Velocity – Good Metric, Use With Caution

    June 20, 2022
    Oblong, Benzinga, Invest, Investing, Technology, Tech, Movie Technology, Hollywood, Team-Building, Collaboration, Productivity, Workforce Collaboration, Globalization, Data, Data Analytics, Touchscreen, Smart Devices, Smart Device Technology, Extended Screens, Workforce Engagement, Engagement, Tech, Technology, Business,

    Out of the Script “Minority Report” and into Home Offices Everywhere

    June 25, 2021
  • DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Hiring Cycles, Recruitment, Talent Acquisition, Onboarding, Team Building, Leadership, Workforce Optimization, Corporate Development, Business Development, Business Expansion, Growth, Team Building, Culture, Building Remote Teams, Compliances, Roles, Infrastructure, Differences in Opinion, Customer Experience, Client Experience, Customer Service, Client Relations, Customer Support, Sales, Predictive Selling, Behavioral Selling, Organizational Behavior, DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Business Development, Business Expansion, Growth, Rapport, Sales Delivery, Marketing, Advertising, Messaging, Brand Awareness, Campaign Initiatives,
    Business,  Career Development,  PeopleKeys’ DISC Insights

    Top 5 reasons why sales employees quit

    August 30, 2019 /

    READ THE FULL ARTICLE ON DISCINSIGHTS BY PEOPLEKEYS The hiring manager is often undervalued, because the recruitment process is so complex. Not many realize what it takes to find qualified talent or how to develop a meaningful hiring process that proves itself over time. Likewise, Human Resources can also go unappreciated for their role in employee retention and/or turnover ratios. Yet, together, these two forces make all the difference in the world. Together, they drive successful employee relations by making sure all pieces of the puzzle fit together perfectly. They stand for peace and organization within the company. They act as the intermediate between departments and identify the daily needs…

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    Workforce Optimization, Work from Home, remote workforce, Unified COmmunications, Web RTC, Employee Retention, Corporate Culture,

    Improving the Corporate Culture | How to optimize your workforce from a distance

    December 23, 2020
    Screen Shot 2018 11 06 at 1.43.04 AM Future Market Insights recently broke down five trends in the Global Natural Language Processing market that we can expect in the next ten years. Here is a quick look at those:

    5 Global Natural Language Processing Trends & Why the Market is Booming

    February 19, 2016
    Conversation,Domestic Terrorism,Examiner,Facebook,Florida,History,Landmark,Orlando,Police Brutality,Power of the Hashtag,Power of Viral,Rachel Jeantel,Sanford,Social Media, Examiner,The Vault,Trayvon Martin,Trends,Viral,Black Lives Matter,

    Power of Viral: Rachel Jeantel takes the stand

    June 27, 2013
  • Executive Leadership, Empowerment, Business Plans, Career Development, Clients, Partnerships
    Business,  Career Development,  Medium,  Resume.Academy

    5 Reasons Every CEO Should Keep Their Resume Updated

    July 10, 2019 /

    PUBLISHED TO MEDIUM As a professional resume writer, I often hear the words “I own my own business, why would I need a resume?” or “I’m pretty secure where I’m at and not planning on leaving any time soon.” Chills shoot up and down my spine. These are exactly the reasons that they need a resume, and they don’t even realize it. I mean: How could someone willfully not have all the tools at their disposal? Do they realize they aren’t taking advantage of their full potential? Aren’t they looking to expand their own business? Are they not ready to capitalize on their own success? Whether you’re looking for a…

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    AR,Audiophile,Augmented Reality,Business,CCS,Pro Audio, Insight,Digital Gadgetry,Experience,Gamification,Gaming,Investments,Kickstarter,Market and Markets,Markets and Market,Mixed Reality,Music,Music Tools,Music Production,News, Sensory Tech, News,Technology,Technology News,User Experience,Virtual Reality,VR,Wearables,Woojer,XR

    Wearables, disrupting an industry and helping you to “feel sound like never before”

    August 15, 2019
    Diversity, Black Lives Matter, Black Bloggers Connect,Blogger Week,Blogger Week 2014,Civics,Content Development,Content Management, Systems,Digital Media Mavens,Education,Entertainment,Examiner,First Annual Blogger Week,Marketing,Multicultural Event,Online Event,Examiner,The Power of Blogging,Power of Viral, Power of The Hashtag,The Vault,UN Conference,Washington DC

    First Annual Blogger Week UnConference 2014 to take place in Washington DC

    February 25, 2014
    #MoorishLivesMatter,Examiner,Internet Marketing,LA Talk Live,Press Release,Sabir Bey,Streaming TV,The Sabir Bey Show,The Vault,

    Internet Marketing in Action: “The Sabir Bey Show” Season Premiere on October 1

    January 1, 2013
  • Customer Experience, Client Experience, Customer Service, Client Relations, Customer Support, Sales, Predictive Selling, Behavioral Selling, Organizational Behavior, DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Business Development, Business Expansion, Growth, Rapport, Sales Delivery, Marketing, Advertising, Messaging, Brand Awareness, Campaign Initiatives,
    Business,  Career Development,  PeopleKeys’ DISC Insights

    How to Deliver Your Sales Message

    March 13, 2019 /

    READ THE FULL ARTICLE ON DISCINSIGHTS BY PEOPLEKEYS Have you ever noticed the difference in day-time advertising, as opposed to the advertising you see at night? Some commercials last longer at 1:00 PM than they do at 5:00 PM… and there are many variations depending on the channel. Well, there is actually a reason for that and it’s not as far-fetched as one might believe. This is part of behavioral selling, where the way you deliver your message can make the difference between attracting a new client or losing them before you even opened your mouth. This same model can be successfully applied to boost your own bottom line. We…

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    Digital Media,Examiner,Gen X,Market Forecast,Market Trends,Media Consumption,PQ Media,Predictions,The Vault

    Study shows Gen-X to lead 2.1% decline in traditional media consumpion by 2019

    February 2, 2016
    Worksport can save families during natural disaster, off-grid energy, npev, cor, solis, electric vehicles, hydrogen batteries, solar charge stations, non-parasitic charge stations, solar panel tonneau cover, trucking

    A Staple in Automotive Accessories Could Become Essential During Natural Disasters

    October 12, 2021
    Automation, Play the Web, Robocast, SEO, Search Engine Optimization, Digital Pivot, Tech News, Technology, Technology News, Website Playlist, Web Player,

    Robocast: Automating Social Like Never Before!

    December 3, 2015
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