Business, Technology, TMC Net Contributions

FTC Success Elusive In Enforcing National Do Not Call Registry

January 26, 2016 No Comments

PREVIOUSLY PUBLISHED ON TMCNet’s TELEMARKETING SOFTWARE SITE Every two years, the FTC (News – Alert) is required to report to Congress on the use of a National Do Not Call Registry. This includes complaints and utilization by both businesses and consumers. Gauging how well companies are adhering to guidelines and finding loopholes surrounding current laws, Congress will have a better understanding on which laws are working and which need to be amended in eliminating telephone spam […]

Business, Technology, TMC Net Contributions

Time for an SaaS Update?

January 14, 2016 No Comments

PREVIOUSLY PUBLISHED TO TMCNET’S CUSTOMER SUPPORT SOFTWARE It’s no secret – and definitely nothing new – a good help desk is necessary in allowing the corporate world to flourish, one business professional at a time. At smaller companies, Help Desk Support and IT may, in fact, be the same department. But, at larger firms, they are as much the same as night and day. Help Desks are responsible for serving their own internal clientele in […]

Business, Technology, TMC Net Contributions

Sharegate Escorts Proprietary Information to Enterprise-friendly Platforms

January 13, 2016 No Comments

PREVIOUSLY PUBLISHED TO TMCNET’S OFFICE365TODAY At a time when less is becoming more, we’re seeing the tech industry shift to efficiency and centralization. This week, Sharegate released a tool that will most likely gain popularity over the next few months. This tool, like so many others, is promising on better collaboration, communication and productivity. But, most importantly, as cloud-vested as it is, it is focused on ownership and security. First of all, we need to […]

Business, Technology, TMC Net Contributions

How Millennials are Shifting the Cloud Contact Center in 2016

January 4, 2016 No Comments

PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD CONTACT CENTER According to Datamark, there are six contact center trends to watch this year. In case you didn’t get the memo, 2016 is already here; and the future of our cloud contact centers will to be reshaped by our millennial generation. These young, social savvy professionals are hungry for innovation, full of passion and really hate to be tied down. They were born with a silver keyboard glued at […]

Business, Technology, TMC Net Contributions

BrightPoint Security Enhances Community-Based Threat Intelligence Capabilities

December 21, 2015 No Comments

PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD SECURITY It’s no secret that criminals will always search for ways around even the most advanced security, whether with the mission to takeover, destroy or steal. Cyber attacks are imminent for all businesses that find themselves doing well – or at least appearing to be. Early warning signs aren’t always there to shield businesses from threat; but when they are, BrightPoint Security can provide solutions, intelligence and protections amongst their […]

Business, Career Development, Technology, TMC Net Contributions

LinkedIn, CareerBuilder and Indeed Amongst Many Making Big Data Changes to the Job Search Industry for 2016

December 18, 2015 No Comments

Previously Published to TMC Net’s World News Column LinkedIn (News – Alert), like so many other job search companies, are reworking their madness to compete against big data analytics. According to TechCrunch reports, LinkedIn will slowly be rolling out changes in the way LinkedIn looks and is currently being used. Actually, only 10% of LinkedIn’s 400 million-member database will get first glance of this platform before the official rollout, which is set for early next year. […]

Business, Career Development, Technology, TMC Net Contributions

Burnt-out Teams Lead to Turnover without a KISS Strategy

December 18, 2015 No Comments

Previously Published to TMC Net’s World News Capella University (News – Alert) has released a 2015 State of the Industry report that breaks down how businesses are spending over $1200 a year on employee training and development. Employees are spending 32 hours per year in training associated with managerial and supervisory positions, mandatory training and compliances. While it is never a bad idea to provide development opportunities to your internal teams, what are you doing to […]

Business, Technology, TMC Net Contributions

European Union Considers Sweeping Changes to Mobile Landscape

December 11, 2015 No Comments

Previously Published to TMC Net’s Mobility TechZone Earlier this week, the ITIF, Information Technology and Innovative Foundation, released an analysis of the European Union. It asked if the EU could benefit from streamlining mobile carriers and practices, reflecting the efforts of the United States. Calling for bold reforms from policymakers in manifesting a single EU-wide market for mobile communications, the organization criticizes current mobile practices, as simply being “half measures” taken to evolve the current […]

Business, Technology, TMC Net Contributions

Verizon Will Join Wi-Fi Revolution in Early 2016

December 10, 2015 No Comments

Previously Published to TMC Net’s Mobility TechZone As of this week, Verizon gave in and has begun allowing customers with Samsung Galaxy S6 and S6 Edge to take advantage of Wi-Fi calling through their smartphone devices. Although customers using other Android devices and iPhones will have to wait until early 2016, customers on thes e Samsung devices will be the first of many happy customers who will now directly connect to Wi-Fi in areas where […]

Business, Technology, TMC Net Contributions

LiveOps Cloud Platform Acquired by Global Investment Firm

December 7, 2015 No Comments

Previously Published to TMC Net’s Cloud Contact Center Global investment firm Marlin Equity Partners has announced it has acquired the LiveOps Cloud Platform. With over $3 billion in managed capital, the firm can now focus on the future of the cloud contact center and customer service solution, adopted by more than 400 companies around the world. Existing investor Presidio Partners was also part of this acquisition, which will allow LiveOps (News – Alert) CEO Vasili Triant […]