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Tech Trine, Radisys, Octasic and Quortus Partner to Save Lives Through Innovative Communications
PREVIOUSLY PUBLISHED TO TMC NET’S TELECOM SIGNALING RESOURCE CENTER The services acceleration company, Radisys Corporation, joins forces with Octasic, Inc. and Quortus to make a difference in Defense and Public Safety operations. Announced earlier this week, this tech trine is releasing a complete 4G/3G/2G secure network that will encourage and facilitate better communications amongst Military personnel and disaster relief organizations. The Multi-Radio Network-in-a-Box system comes equipped with a private end-to-end LTE network, protected by a compact and ruggedize form factor. “This integrated multi-standard base station, available for all OCTASIC’s BTS platforms, provides unique efficiency and portability, meeting our customers’ demands for flexible, lightweight complete cellular solutions,” states Michel Laurence, Executive…
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Outsourcing the Right Way: An 8-Step Program Ahead
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES CIO.com, a site serving Chief Information Officers, introduces us to “eight tips for choosing the right contact center for business.” These tips help us better understand what to look for when outsourcing third-party representatives for our call center initiatives and customer service support. Many of us choose to outsource to cut corners in our budgets, while others may choose to outsource expert call center professionals, fully equipped to handle large workloads. “1. Have a good sense of what you need, or want, before you start interviewing contact centers.” The first step in choosing the right call center agency is defining what you…
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ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences
ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company. This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, Co-Founder and CEO of ThinkingPhones. “These same customers need to have the ability to communicate seamlessly from any device or location, with reliable quality every time.” ThinkingPhones began building an all-in-one application for business productivity…
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Global DCIM Industry Leader Cuts Losses, Leaves Market
PREVIOUSLY PUBLISHED TO TMC NET’S TRANSFORMING NETWORK INFRASTRUCTURE CA Technologies, a massive vendor of DCIM infrastructure, has made the difficult decision to leave the data center infrastructure management markets. When the leader to any market calls it quits, this leaves doors of opportunity open to the rest of the market – a very niche market set to reach revenues of over $1B in 2019. But, will anyone grab on? Seen as a key growth sector for many companies, DCIM technologies have led to a huge “non-demand” in software add-ons that would give leverage and power to global proprietary systems. Unfortunately, while this technology is desirable, no one seems to really…
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Mobile Technologies Facilitate Evolved Call Center Experiences
PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own a mobile device than own a toothbrush. And sometimes it seems like more people are willing to share their toothbrush than share their mobile device. For this reason, mobile phones are considered to be very…
