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Sharegate Escorts Proprietary Information to Enterprise-friendly Platforms
PREVIOUSLY PUBLISHED TO TMCNET’S OFFICE365TODAY At a time when less is becoming more, we’re seeing the tech industry shift to efficiency and centralization. This week, Sharegate released a tool that will most likely gain popularity over the next few months. This tool, like so many others, is promising on better collaboration, communication and productivity. But, most importantly, as cloud-vested as it is, it is focused on ownership and security. First of all, we need to acknowledge David Roe at CMS Wire for filling us in on the smaller details of this new innovative tool. Next we have to explain why this tool is so important. Let’s break it down. Sharegate…
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AT&T & VoLTE Pairs Clearer Calls with Simultaneous Web Browsing
PREVIOUSLY PUBLISHED TO TMCNET’S TELECOM SIGNALING RESOURCE CENTER Combining our favorite features from Facebook, Google Hangouts, Skype and iPhone systems, AT&T has been rolling out its new VoLTE service, which currently reaches more than 27 million subscribers in the United States. Allowing us to engage in improved calling quality, we are now able to utilize our LTE networks while in HD. AT&T has been busy bringing simultaneous delivery of LTE connections to our communications needs. Broadening the range of frequency for voice, clearer conversations are now made possible. This means that you are less likely to hear someone ask you to repeat what you just said. Customers will also…
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Business VoIP Enhances the Customer Experience
PREVIOUSLY PUBLISHED TO TMCNET’S BUSINESS VOIP Cutting costs for businesses, while allowing flexibility to the professional world, cloud contact centers have been becoming increasingly beneficial to enterprises all over the planet. Not only has cloud collaboration pushed regional boundaries, but it has also cut expenses for travel that otherwise would have meant lost time of department heads and leaders, who are instrumental in leading various teams around the country. Cloud contact centers allow innovative moves towards conference calling and unified communications directly from the cloud. Business VoIP is made possible through these systems, often saving call centers and business operations up to 60% in costs of traditional phone systems. Additionally,…
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How Millennials are Shifting the Cloud Contact Center in 2016
PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD CONTACT CENTER According to Datamark, there are six contact center trends to watch this year. In case you didn’t get the memo, 2016 is already here; and the future of our cloud contact centers will to be reshaped by our millennial generation. These young, social savvy professionals are hungry for innovation, full of passion and really hate to be tied down. They were born with a silver keyboard glued at the fingertips and are now powering a $2.45 trillion marketplace. Everything powers on. Everything is connected. One thing that often goes unsaid about millennials is that they are truly workaholics. Many of them are content…
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A New Standard in CRM for Commerce, Healthcare and Remote Workforces
PREVIOUSLY PUBLISHED TO TMCNET’S WEBRTC SOLUTIONS A sharp increase in online sales shows that consumers are learning to trust brands through interactive experiences and online platforms. A “buy it now” mentality has influenced the demand for most brands to shift the way they do business and often changing the first point of contact between the brand and the consumer. Most importantly, this adoption has led to an increased need to meet the consumer “at the door” with a qualified sales specialist and customer service representative in assisting the consumer in an enriched shopping experience. Last week, VeriShow released an integrated solution that benefits Salesforce Live Agent. This customer service tool…
