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ECX Tactical: Its Own Portable Mobile Network
Previously Published to TalentZoo’s Digital Pivot Quortus has released ECX Tactical, a field-deployable communications unit that facilitates communications between public service personnel, military professionals, and first responders. It works by employing private 4G networks to combine all benefits of LTP and all-IP cellular features. Missions-critical communications can be carried out more effectively and under ideal security standards. Through high-mobility environments, users will be able to reach out to commanding officers and subordinates in a time of crisis when there is no other form of telecommunication available. It is also aligned with critical communications-oriented systems such as Tetra. According to the Quortus website, they have “partnered closely with systems integrators, prime…
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ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences
ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company. This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, Co-Founder and CEO of ThinkingPhones. “These same customers need to have the ability to communicate seamlessly from any device or location, with reliable quality every time.” ThinkingPhones began building an all-in-one application for business productivity…
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Mobile Technologies Facilitate Evolved Call Center Experiences
PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own a mobile device than own a toothbrush. And sometimes it seems like more people are willing to share their toothbrush than share their mobile device. For this reason, mobile phones are considered to be very…
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Competitive Analytics Can Save Your Company’s Assets
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep the average handling time down, proving efficiency in the sales and customer service processes. Routing the customer to an agent, who is most likely to understand the need at hand, also creates efficiency and resolves the issue most effectively. In the case of a sales agent, the call may be routed to those who are…
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A Multi-Camera Television Studio Directly On Apple Devices
Previously Published to TalentZoo’s Digital Pivot We have all seen iPads becoming the new recording studio, but are we now seeing the shift for television broadcast studios as well? Switcher Studio, a venture in digital video, introduces itself as a mobile video app that allows for syncing up to four iPhone and iPad devices in recording and streaming video directly to online platforms such as YouTube, UStream, and Cleeng. Although designed for integration specifically with Final Cut Pro X, this program also captures recorded quality video content for editing directly in your favorite editing software for production of on-demand video content. With digital television studios such as RMC On Air…
