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All Cycles Lead to Unified Customer Service, Enhanced by Automation
PREVIOUSLY PUBLISHED TO TMC NET’S REAL-TIME COMMUNICATIONS Survata Research Partners recently carried out a survey on behalf of FollowAnalytics and Gigaom Research on mobile app utilization by enterprise users. A focus group of 450 mobile marketers was surveyed on their mobile activity and the results of mobile marketing in 2015. To better understand the priorities and needs of marketers across some of the world’s most leading brands, the survey sought to find the root of potential issues, as brands adopt “mobile-first and omnichannel” business practices. The goal of this survey was to find new ways to “improve the customer experience, while creating long- term customer value and loyalty,“ elements that…
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Avaya and Plantronics Join Forces in the Name of Unified Communications
PREVIOUSLY PUBLISHED TO TMC NET’S UNIFIED COMMUNICATIONS In an evolving tech world, contact centers are more powerful than basic call centers, because chatting, e-mailing and texting with a customer base is becoming more effective than traditional calling methods. By joining forces with Plantronics, Avaya will fill the growing need for simplification in contact centers and unified communications. According to CNN Money, this partnership kicks off with a focus on compatibility that allows communications professional to utilize Plantronics headsets through Chrome-based contact center applications and includes the Avaya Agent for Chrome, as well as the customer engagement on Avaya application on Google’s cloud-based platform, Drive. The International Customer Management Institute (ICMI)…
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Wearables for Good Improves the Lives of Children
PREVIOUSLY PUBLISHED TO TMC NET’S WEARABLE TECH Child-friendly “Wearables for Good” is what UNICEF, ARM and frog are calling both Khushi Baby and SoaPen, winners of the 2015 Wearables for Good Challenge. Each team, led by joint collaborative Indian-US teams, will have their designs come to life through manufacture, mentorship and a $15,000 prize. Earlier this month, winners were named for the May 2015 launch of The Wearables for Good competition. Sparked by the release of the UNICEF Kid Power Band, three superpowers in technology have teamed up to continue creating wearables for children. The world’s first WEARABLES-FOR-GOOD presents a mission to keep children active through adventure and physical activity,…
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Virtual Reality from Google: Headed to a K-12 Near You
PREVIOUSLY PUBLISHED ON TMC NET’S REAL-TIME COMMUNICATIONS Google has partnered with Subaru to bring fifteen major cities a new, exciting and highly engaging technology to assist within the learning environment. Teachers will receive tablets for themselves and ASUS smartphones for students that will be converted into virtual reality devices via Google Cardboard, similar to nostalgic Mattel Viewmasters. Devices will be synched through a central router, which will also be included in the Google Expedition kit for future adoption. Google Expedition enables virtual field trips throughout internationally recognized locations around the world. A rapidly growing program to influence the core of our future consumers by immersing them in virtual reality technology,…
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Sorry, Eavesdroppers: BlackBerry SecuSUITE Delivers Government-level Security to Mobile
PREVIOUSLY PUBLISHED TO TMC NET’S CALL RECORDING As BlackBerry continues fulfilling pre-sales of a November 6 release of BlackBerry Priv, CrackBerry, the survivors’ guide to everything Blackberry, fills us in on BlackBerry’s SecuSUITE for Enterprise app. This app will be available later this week for BlackBerry 10, Android and iOS. This app is structured to allow VoIP technology to conduct secure, untapped conversations across the globe. This security is set at the maximum security level. BlackBerry, still considered a leader in the Enterprise and business ecosystem, is moving just one step further in reviving a brand so harshly abused during the rise of iPhone and Android devices. In its plan…
