Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    January 6, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…

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    Android,challenge,Digital Gadgetry,Digital Pivot,iOS,Matt Foster,Mobile App,Mobile Competition,Scot Malloy,Socia,lSocial Branding,Whoz Top, Brand Competitively, Competitive Apps, Challenges,

    Brand Competitively: New App Allows for Easy Social Competitions

    October 30, 2015
    Statera Biopharmaceuticals, Groundbreaking Biomedicine Treatment

    Statera BioPharma: The Ticker Formerly Known as CBLI

    September 7, 2021
    TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News,Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions, Cloud Computing,Cloud Contact Center,Cloud Solutions,Cloud-based Technologies,Featured Article,Managed Services,SaaS,Telecommunications,Unified Communications,Work at Home, Call Center,Call Center Services,Contact Center,Featured Article,Headsets,PBX,Speakerphone,Tech News,Technology Marketing Corporation,Technology News,TMC Net,Unified Communications,Unified Communications headsets,VoIP,WebRTC ,

    New Report Proves Social Intranet Taking Over Traditional Collaboration Methods

    November 16, 2015
  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    Resolve to Keep Your Customers Happy in 2016

    January 4, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As productivity literally falls into our hands, and technologies allow for better integration of our most precious business tools, cloud contact centers are working hard to plan their roadmap for 2016. While some of us have been working diligently through the holiday season, many of are returning to the control boards for the first time since last year! As we enter 2016, many of us are ambitious and excited about what is rumored to come. We have set goals through resolutions of things we are inspired to achieve – and we will. Aspect (News – Alert), a developer of omni-channel customer engagement solutions, did…

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    Career Development,certification,Continued Studies,Continuing Education, Workforce Optimization,Team Development, Growth, Transformation,Discipline,Education,Executive,Boss vs Leader,Executive Leadership,Professional Development,Self-Help,TalentZoo,Training,

    Don’t Forget to Be a Lifelong Student

    October 23, 2015
    DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Hiring Cycles, Recruitment, Talent Acquisition, Onboarding, Team Building, Leadership, Workforce Optimization, Corporate Development, Business Development, Business Expansion, Growth, Team Building, Culture, Building Remote Teams, Compliances, Roles, Infrastructure, Differences in Opinion, Compliance, Steadiness, Social Branding, Coaches, Marketing, Digital Marketing, Internet Marketing, Public Relations, LinkedIn, Facebook, Twitter,

    Social Branding for Coaches

    November 3, 2019
    Engineering Intelligence: What are engineering analytics? Engineering Excellence, Developer Productivity Engineering, SPACE Framework, Agile Project Management, DORA Metrics,

    What Are Engineering Analytics?

    November 3, 2022
  • The Vault, Examiner, Always Connected, Connected Devices, IoT, Internet of Things, Warables, Geo-Locational Marketing, GPS, QR Codes, Quick Response, Brand Awareness, Brand SOcial, Social Branding, Breaking News, Push Notifications, Call-to-Action, CTA, Digitial Marketing, Discounts, Incentive Marketing, Loyalty Programs, Loyalty Marketing, Early Adopters, Incentive Marketing, Experiential Marketing, Chat Bots, Internet Marketing, MadMimi, Trumpia, Microblogs, Mobile Advertising, Mobile Marketing, Omnichannel Marketing, Multichannel Marketing, Mobile Presence, Personalization, Remark-a-Mobile, ReverbNation, Shorty Produkshins, Shorty Productions, SMS, Specials, Subscription,
    Business,  Career Development,  Education,  Examiner & Beyond!,  Technology

    What’s the difference? Mobile Marketing VS Mobile Marketing

    June 11, 2013 /

    PREVIOUSLY PUBLISHED ON EXAMINER Let’s play a game! What’s the difference between Mobile Marketing and Mobile Marketing? Hmmmmm…. waiting…… Okay, give up? There are SO MANY differences, I don’t blame you for being confused! Since Mobile Marketing is taking way in such a rapid pace, many businesses are getting left behind by the “early adopters” who are shifting and evolving their Marketing Plans. Mobile Marketing is the way to go in 2013 and 2014, because everyone, and I do mean everyone, has a mobile device and will access the Internet through a data connection in some fashion over time. Those who do not have a Mobile Marketing Plan better start…

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    Financial Infidelity, Financial Transparency, Financial Health, Financial Transparency, Money, Financial Volatillity, Pandemic, Covid-19, Coronavirus, Policygenius, Study, Report, Research, Insurance, Couples & Money, Narcissism, Financial Therapy Association, Nathan Astle, Ed Coambs, Elle Martinez, Relationships, Relationship Killers, Marriage, Divoce, Shared Bank Accounts,

    Financial Transparency is Key to Any Relationship, Financial Infidelity Being the Ultimate Killer

    February 4, 2021
    Charity,Donations,Event Invites,Event Marketing,Examiner,Fundraising,Industry Tools,Live Events,Non-Profit Organizations,RSVP,The Vault,Ticket Sites,TicketForce,Marketing Tools,Web Tools, Ticket Kiosks, Events with a Cause,

    Event with a cause: TicketForce unveils new implementation tool for non profits

    December 23, 2013
    Mad Marketer, creative project management tools, marketing program management, marketing projects management, project management for marketing, project management marketing

    Coke’s Star Marketer Jumps Ship for North America’s Largest Ad Agency

    November 16, 2015
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