Business
Jessica N. Abraham covers the topics of Business, Globalization, Management, Team Development, Marketing, Workforce Optimization and more!
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How Millennials are Shifting the Cloud Contact Center in 2016
PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD CONTACT CENTER According to Datamark, there are six contact center trends to watch this year. In case you didn’t get the memo, 2016 is already here; and the future of our cloud contact centers will to be reshaped by our millennial generation. These young, social savvy professionals are hungry for innovation, full of passion and really hate to be tied down. They were born with a silver keyboard glued at the fingertips and are now powering a $2.45 trillion marketplace. Everything powers on. Everything is connected. One thing that often goes unsaid about millennials is that they are truly workaholics. Many of them are content…
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Resolve to Keep Your Customers Happy in 2016
PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As productivity literally falls into our hands, and technologies allow for better integration of our most precious business tools, cloud contact centers are working hard to plan their roadmap for 2016. While some of us have been working diligently through the holiday season, many of are returning to the control boards for the first time since last year! As we enter 2016, many of us are ambitious and excited about what is rumored to come. We have set goals through resolutions of things we are inspired to achieve – and we will. Aspect (News – Alert), a developer of omni-channel customer engagement solutions, did…
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Photography Changed Forever: A Bandwagon Even Mr. Walt Disney Would Jump On!
PREVIOUSLY PUBLISHED TO TALENT ZOO’S DIGITAL PIVOT It seems that 2016 will be far from a boring year. With so many IoT devices hitting the markets, many of us just won’t know how to act. For the photographer still in love with film, this message is especially for you! Set for release in August, we won’t even be able to look at photographs the same again…literally! Originally planning a 2015 release, LifePrint just didn’t “click” with audiences who didn’t quite “get” IoT technology and digital imagery – or what they could potentially bring. An August 2014 Kickstarter campaign proved unsuccessful. But, with the passion and persistence, LifePrint reemerges from the start-up…
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A New Standard in CRM for Commerce, Healthcare and Remote Workforces
PREVIOUSLY PUBLISHED TO TMCNET’S WEBRTC SOLUTIONS A sharp increase in online sales shows that consumers are learning to trust brands through interactive experiences and online platforms. A “buy it now” mentality has influenced the demand for most brands to shift the way they do business and often changing the first point of contact between the brand and the consumer. Most importantly, this adoption has led to an increased need to meet the consumer “at the door” with a qualified sales specialist and customer service representative in assisting the consumer in an enriched shopping experience. Last week, VeriShow released an integrated solution that benefits Salesforce Live Agent. This customer service tool…
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Continue Holiday Savings Through the Holidays with WishAlerts
PREVIOUSLY PUBLISHED ON TALENT ZOO’S DIGITAL PIVOT There’s no better time for shopping than the holiday season. But right after the holidays, sales are “sleeping in heavenly peace” as they decide to return to the same overpriced mess that they were before Halloween. Most prices will remain peaked until an all-clearance event or the next year’s Black Friday sales. Say no more! We got this! To help you through your year, WishAlerts released the birth of a new savior. This one will save your wallets and continue holiday savings through the new year. This is a first for “interactive commerce,” as it connects mobile shoppers with merchants, and cuts out “the middle…
