16+ years of expertise in Business, Technology, Social Branding and Public Relations.
Previously Published to tEQ.life The average American had never heard of a weather trader or how the weather could play a major factor in the Global Economy – and then, we did. In fact, almost eight-million viewers quickly learned what it meant to be a weather trader, as we became more familiar with one Randall […]
Previously Published on tEQ.life In a world where we thrive off of live experiences, it’s a wonder that most of us are still living in stereo. Sure, we attend live events. We might even know the soft spot at the movie theatre. But, on a daily basis, we are literally just getting by on “right, […]
ARTICLE PREVIOUSLY PUBLISHED TO TMC NET’S CALL ACCOUNTING We are consumers. Whether for work or play, we know exactly where to go to get the content we need to get the job done. We create. We embrace. We indulge. We share. So, is it really that hard to believe the 2016-2020 Global Mobile Content Management […]
Previously Published to TalentZoo’s Digital Pivot Dreams are said to be a portal into the spiritual realm. Our ancestors are allowed to contact us and give us warning from the other side. They can provide us foresight that things are going to get better. They visit us in our sleep, providing us with symbolism and […]
PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER Last week, The Sander’s Retail Insights report was released. It reinforced a lot of common sense assumptions, but it also gave us deeper insight on just how important customer service is and why. Through their report, “Click & Collect, Contactless and Customer Service: What We Learned From […]
PREVIOUSLY PUBLISHED TO TMC NET’S CALL RECORDING As BlackBerry continues fulfilling pre-sales of a November 6 release of BlackBerry Priv, CrackBerry, the survivors’ guide to everything Blackberry, fills us in on BlackBerry’s SecuSUITE for Enterprise app. This app will be available later this week for BlackBerry 10, Android and iOS. This app is structured to […]
PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER GAWK, Inc. is essentially an advanced data center solution with efficient cloud-based servicing and a content delivery network. This week, GAWK announced its acquisition of Connexum. This deal is set to increase annual revenues for the company at an upwards of $6 million. This acquisition will also […]
PREVIOUSLY PUBLISHED TO TMC NET’S THE CONFERENCING ZONE Globalization has brought nations together in business and commerce, creating a need for connectivity across partnerships and through client-vendor relations. Switch Communications recently announced how one of its proprietary ventures, UberConference, has added integrations to its already innovative Web conferencing platform. Through this announcement, Switch discussed the […]
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep […]
PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are […]