TMC Net Contributions
essica was a daily technology news writer for various TMC-related entities, platforms and clientele. With many of her works featured across The Technology Marketing Corporation’s real estate, she often covered topics of: ✪ IoT & Wearables ✪ Web RTC & Unified Communications ✪ Mobile Apps & New Technologies ✪ Tech Marketing & Trends ✪ Social Media ✪ Security ✪ HRIS Systems & Enterprise Solutions ✪ Cloud Computing & Location-Based Technologies ✪ Tech Partnerships, Mergers & Acquisitions About Technology Marketing Corporation (TMC): Based in Norwalk, CT and founded in 1972,TMC Net is the world’s leading B2B and integrated marketing media company, servicing niche markets within the communications and technology industries.Global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. This presents branding, thought leadership and lead generation opportunities for vendors/sellers. TMC PROPERTIES: ✪ Internet Telepathy Magazine ✪ Customer Magazine ✪ Cloud Computing Magazine ✪ Mad Marketer ✪ IoT Evolution Magazine ✪ TMCNet.com ✪ ITExpo 2016 ✪ Wearable Tech Expo 2016 ✪ Real Time Web Solutions Conference ✪ Real Time Web Solutions Conference ✪ ChannelVision Expo ✪ MSPExpo ✪ SIP Trunking, UC and WebRTC Seminars ✪ IoT Evolution Expo ✪ Connected Home & Building Conference ✪ Connected Transportation Conference ✪ IoT Evolution Fog, Analytics & Data Conference ✪ IoT Evolution Developers Conference ✪ Wearable Technology Expo ✪ IoT Evolution Expo ✪ Connected Home & Building Conference ✪ IoT Evolution Fog, Analytics & Data Conference … and more.
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Business VoIP Enhances the Customer Experience
PREVIOUSLY PUBLISHED TO TMCNET’S BUSINESS VOIP Cutting costs for businesses, while allowing flexibility to the professional world, cloud contact centers have been becoming increasingly beneficial to enterprises all over the planet. Not only has cloud collaboration pushed regional boundaries, but it has also cut expenses for travel that otherwise would have meant lost time of department heads and leaders, who are instrumental in leading various teams around the country. Cloud contact centers allow innovative moves towards conference calling and unified communications directly from the cloud. Business VoIP is made possible through these systems, often saving call centers and business operations up to 60% in costs of traditional phone systems. Additionally,…
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The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal
PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…
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How Millennials are Shifting the Cloud Contact Center in 2016
PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD CONTACT CENTER According to Datamark, there are six contact center trends to watch this year. In case you didn’t get the memo, 2016 is already here; and the future of our cloud contact centers will to be reshaped by our millennial generation. These young, social savvy professionals are hungry for innovation, full of passion and really hate to be tied down. They were born with a silver keyboard glued at the fingertips and are now powering a $2.45 trillion marketplace. Everything powers on. Everything is connected. One thing that often goes unsaid about millennials is that they are truly workaholics. Many of them are content…
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Resolve to Keep Your Customers Happy in 2016
PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As productivity literally falls into our hands, and technologies allow for better integration of our most precious business tools, cloud contact centers are working hard to plan their roadmap for 2016. While some of us have been working diligently through the holiday season, many of are returning to the control boards for the first time since last year! As we enter 2016, many of us are ambitious and excited about what is rumored to come. We have set goals through resolutions of things we are inspired to achieve – and we will. Aspect (News – Alert), a developer of omni-channel customer engagement solutions, did…
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A New Standard in CRM for Commerce, Healthcare and Remote Workforces
PREVIOUSLY PUBLISHED TO TMCNET’S WEBRTC SOLUTIONS A sharp increase in online sales shows that consumers are learning to trust brands through interactive experiences and online platforms. A “buy it now” mentality has influenced the demand for most brands to shift the way they do business and often changing the first point of contact between the brand and the consumer. Most importantly, this adoption has led to an increased need to meet the consumer “at the door” with a qualified sales specialist and customer service representative in assisting the consumer in an enriched shopping experience. Last week, VeriShow released an integrated solution that benefits Salesforce Live Agent. This customer service tool…
