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Outsourcing the Right Way: An 8-Step Program Ahead
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES CIO.com, a site serving Chief Information Officers, introduces us to “eight tips for choosing the right contact center for business.” These tips help us better understand what to look for when outsourcing third-party representatives for our call center initiatives and customer service support. Many of us choose to outsource to cut corners in our budgets, while others may choose to outsource expert call center professionals, fully equipped to handle large workloads. “1. Have a good sense of what you need, or want, before you start interviewing contact centers.” The first step in choosing the right call center agency is defining what you…
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ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences
ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company. This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, Co-Founder and CEO of ThinkingPhones. “These same customers need to have the ability to communicate seamlessly from any device or location, with reliable quality every time.” ThinkingPhones began building an all-in-one application for business productivity…
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Don’t Forget to Be a Lifelong Student
Previously Published to TalentZoo When life takes the backseat and we spend more time in transit than preparing a meal, we often forget how important it is to continuously invent self, evolve, and stay ahead of trends. We often forget how to keep learning and adopting new skills; how to form educated opinions, backed by research and facts. And, most importantly, we forget how to breathe. In a world run by technology, there are many executive professionals that remain computer illiterate. This is fine. Many of them can afford secretaries and administrative assistants to help them progress in an innovative direction. At the same time, they are restricting themselves, hindering…
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People-Oriented Management: How It Can Help Your Organization
Previously Published to TalentZoo As you look around at businesses that thrive, what do you see? Businesses like Google, Amazon, VisualSoft, and many others have a people-oriented management style. They care about their employees — and that’s the bottom line! One has to consider that with digital organizations, in order to stick out — especially within rapidly growing and saturated industries — they have to be different. Being different isn’t always just doing something “crazy,” or even selling a unique product. As a matter of fact, it doesn’t have to deal with your income growth at all. Managers and companies that “dare to be different” in how they treat their…
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Career Development At Any Level
PUBLISHED TO TALENTZOO As humans, it is in our innate nature to want to evolve and become “better.” There are those that will be followers, and there are those who are natural-born leaders. Then there is that fine line in between — those who are in a cocoon, just waiting for their incubation into the next stage of the lifecycle of progress. They are waiting to be led, but are taking notes on how they can lead. Leaders, it is on you to take the reigns. It is on you to influence and inspire. Why lead followers when you can lead leaders who can help you influence those followers? When…
