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Predictions for Real Estate 2016: How Agents and Facilities Managers Will Benefit
PREVIOUSLY PUBLISHED ON TMCNET’S REAL TIME COMMUNICATIONS Planon, a software provider in support of workplace optimization and Integrated Workplace Management Systems (IWMS), has released their predictions in Real Estate and Facility Management efficiencies for 2016. “Many of the trends that will come into focus in 2016 already exist today, but their significance is expected to grow and become mainstream in the near future,” states David Karpook, Strategic Business Consultant at Planon. “Today’s facilities management and real estate managers face an increasing need to respond to the evolution of technology and sustainability, ensure compliance, and increase cost efficiency.” Planon predicts that IoT opportunities will be made more applicable to the Real…
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A Connected Experience Capitalizes on the Power of Wi-Fi
PREVIOUSLY PUBLISHED TO TMC NET’S IOT EVOLUTION A connected experience platform, Aerohive Networks’ new suite of enterprise technologies has been released that is designed to enable businesses to, according to Yahoo! Finance, “unlock the future potential of Wi-Fi” through its cloud networking architecture. “The intersection of mobility and cloud networking gives every organization the chance to transform how they serve their customers,” said David Greene, SVP and CMO, Aerohive Networks. “Our Connected Experience platform and next generation of cloud networking enables businesses to build on the foundation of their Wi-Fi infrastructure to improve customer engagement, create new business insights and drive growth,” said Greene. They are doing this through…
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All Cycles Lead to Unified Customer Service, Enhanced by Automation
PREVIOUSLY PUBLISHED TO TMC NET’S REAL-TIME COMMUNICATIONS Survata Research Partners recently carried out a survey on behalf of FollowAnalytics and Gigaom Research on mobile app utilization by enterprise users. A focus group of 450 mobile marketers was surveyed on their mobile activity and the results of mobile marketing in 2015. To better understand the priorities and needs of marketers across some of the world’s most leading brands, the survey sought to find the root of potential issues, as brands adopt “mobile-first and omnichannel” business practices. The goal of this survey was to find new ways to “improve the customer experience, while creating long- term customer value and loyalty,“ elements that…
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Avaya and Plantronics Join Forces in the Name of Unified Communications
PREVIOUSLY PUBLISHED TO TMC NET’S UNIFIED COMMUNICATIONS In an evolving tech world, contact centers are more powerful than basic call centers, because chatting, e-mailing and texting with a customer base is becoming more effective than traditional calling methods. By joining forces with Plantronics, Avaya will fill the growing need for simplification in contact centers and unified communications. According to CNN Money, this partnership kicks off with a focus on compatibility that allows communications professional to utilize Plantronics headsets through Chrome-based contact center applications and includes the Avaya Agent for Chrome, as well as the customer engagement on Avaya application on Google’s cloud-based platform, Drive. The International Customer Management Institute (ICMI)…
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Virtual Reality from Google: Headed to a K-12 Near You
PREVIOUSLY PUBLISHED ON TMC NET’S REAL-TIME COMMUNICATIONS Google has partnered with Subaru to bring fifteen major cities a new, exciting and highly engaging technology to assist within the learning environment. Teachers will receive tablets for themselves and ASUS smartphones for students that will be converted into virtual reality devices via Google Cardboard, similar to nostalgic Mattel Viewmasters. Devices will be synched through a central router, which will also be included in the Google Expedition kit for future adoption. Google Expedition enables virtual field trips throughout internationally recognized locations around the world. A rapidly growing program to influence the core of our future consumers by immersing them in virtual reality technology,…
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