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GAWK, Inc. Acquires Connexum, Will Triple Annual Revenue
PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER GAWK, Inc. is essentially an advanced data center solution with efficient cloud-based servicing and a content delivery network. This week, GAWK announced its acquisition of Connexum. This deal is set to increase annual revenues for the company at an upwards of $6 million. This acquisition will also include Connexum’s wholesale telecommunications carrier with associated product and service lines. All assets of Connexum will now belong to GAWK and will mark the third acquisition for the company in a strategy to grow cloud-based communications services. GAWK grew interested in Connexum’s position within the VoIP sector, which spurred this acquistion. This merger will ripple…
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Blue Jeans Network Leverages Feedback from Influential Client Base
PREVIOUSLY PUBLISHED TO TMC NET’S WEBRTC SOLUTIONS With a mission to “make video communications as easy and pervasive as audio communications are,” Blue Jeans Network continues its journey in “enabling more effective collaboration at work, at home and on the road” through its most recent release of Blue Jeans 3.0. Blue Jeans Networks plans to deliver superior customer experiences, across platforms by streamlining interface integrations, which include Slack, WebRTC Support and Canvas. The goal here is to enrich real-time video experiences for the modern employee. The Blue Jeans Network has estimated an annual consumption of over a billion minutes of face-to-face interaction through their server. It is interesting to note…
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Outsourcing the Right Way: An 8-Step Program Ahead
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES CIO.com, a site serving Chief Information Officers, introduces us to “eight tips for choosing the right contact center for business.” These tips help us better understand what to look for when outsourcing third-party representatives for our call center initiatives and customer service support. Many of us choose to outsource to cut corners in our budgets, while others may choose to outsource expert call center professionals, fully equipped to handle large workloads. “1. Have a good sense of what you need, or want, before you start interviewing contact centers.” The first step in choosing the right call center agency is defining what you…
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ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences
ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company. This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, Co-Founder and CEO of ThinkingPhones. “These same customers need to have the ability to communicate seamlessly from any device or location, with reliable quality every time.” ThinkingPhones began building an all-in-one application for business productivity…
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Global DCIM Industry Leader Cuts Losses, Leaves Market
PREVIOUSLY PUBLISHED TO TMC NET’S TRANSFORMING NETWORK INFRASTRUCTURE CA Technologies, a massive vendor of DCIM infrastructure, has made the difficult decision to leave the data center infrastructure management markets. When the leader to any market calls it quits, this leaves doors of opportunity open to the rest of the market – a very niche market set to reach revenues of over $1B in 2019. But, will anyone grab on? Seen as a key growth sector for many companies, DCIM technologies have led to a huge “non-demand” in software add-ons that would give leverage and power to global proprietary systems. Unfortunately, while this technology is desirable, no one seems to really…
