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Time for an SaaS Update?
PREVIOUSLY PUBLISHED TO TMCNET’S CUSTOMER SUPPORT SOFTWARE It’s no secret – and definitely nothing new – a good help desk is necessary in allowing the corporate world to flourish, one business professional at a time. At smaller companies, Help Desk Support and IT may, in fact, be the same department. But, at larger firms, they are as much the same as night and day. Help Desks are responsible for serving their own internal clientele in the best way possible. They also may serve as the company’s Tech Support department for external customers with incoming concerns with a company’s product lines, services or website functionality. They are often the first point…
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Pet Care Moves Into the Cloud with PetPace’s Wearables
PREVIOUSLY PUBLISHED TO TALENT ZOO’S DIGITAL PIVOT Taking pet care to a whole new level, PetPace has released a new mobile app aimed at bringing the cloud to pet care monitoring. A healthcare tool for our furbabies, veterinarians are able to analyze pet health data on-the-go and make sure that critically ill animals are still being cared for around the clock. Animal care professionals have the power to access an app that stores pet health charts and provides them with ongoing monitoring of temperature and vital signs, allowing real-time communications that include respiration, pulse, activity, positions, pain, calories, and more. Wearable technologies allow synchronization via pet collars, servicing both dogs and…
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Sharegate Escorts Proprietary Information to Enterprise-friendly Platforms
PREVIOUSLY PUBLISHED TO TMCNET’S OFFICE365TODAY At a time when less is becoming more, we’re seeing the tech industry shift to efficiency and centralization. This week, Sharegate released a tool that will most likely gain popularity over the next few months. This tool, like so many others, is promising on better collaboration, communication and productivity. But, most importantly, as cloud-vested as it is, it is focused on ownership and security. First of all, we need to acknowledge David Roe at CMS Wire for filling us in on the smaller details of this new innovative tool. Next we have to explain why this tool is so important. Let’s break it down. Sharegate…
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New York City Will Be America’s First Smart City
PREVIOUSLY PUBLISHED TO TMCNET’S NEXT GENERATION COMMUNICATIONS As smart and responsive cities continue to expand across the globe, LinkNYC has emerged as one of the most innovative moves yet in evolving the New York Metro Area. As the company begins to roll out free gigabit Wi-Fi across the city, we are enamored with everything that comes with it. A city full of Millennials and the need to accommodate outdoor charging ports, LinkNYC has stepped it up a notch, as they knock out over 7500 payphones around the five-city borough and install multiple technology kiosks in their place. Connected by superfast citywide Wi-Fi, these “Links” serve as information stations, communication platforms…
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Business VoIP Enhances the Customer Experience
PREVIOUSLY PUBLISHED TO TMCNET’S BUSINESS VOIP Cutting costs for businesses, while allowing flexibility to the professional world, cloud contact centers have been becoming increasingly beneficial to enterprises all over the planet. Not only has cloud collaboration pushed regional boundaries, but it has also cut expenses for travel that otherwise would have meant lost time of department heads and leaders, who are instrumental in leading various teams around the country. Cloud contact centers allow innovative moves towards conference calling and unified communications directly from the cloud. Business VoIP is made possible through these systems, often saving call centers and business operations up to 60% in costs of traditional phone systems. Additionally,…
