Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News,Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions, Cloud Computing,Cloud Contact Center,Cloud Solutions,Cloud-based Technologies,Featured Article,Managed Services,SaaS,Telecommunications,Unified Communications,Work at Home, iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous,Big Data,Cloud Computing,connected home,cybersecurity,drone,edge computing,Featured Article,Featured News,fog computing,IIoT,industrial IoTinfrastructure,IoT,iot power,m2m,manufacturing,Security,Smart City,smart home,smart transportation,supply chain,Technology,Technology Marketing Corporation,Technology News,TMCNet,wireless, Big Data,Business Intelligence,Call Center,Call Center Services,Cloud Contact Center,Competitive Analysis,Competitive Analytics,Competitive Intelligence,Competitive Landscape,Connected,Contact Center,Customer Service,Customer Think,Featured Article,Tech News,Technology Marketing Corporation,Technology News,TMC Net, Acquisitions,CaaS,Cloud Communications,Cloud Computing,Cloud-based Technologies,communications as a service,Featured Article,Fuze,hosted call center,hosted contact center,software as a service,Steve Kokinos,Technology Marketing Corporation,Technology News,ThinkingPhones,TMC Net,voip caas solution,
    Business,  Technology,  TMC Net Contributions

    For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

    November 23, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in specific districts. They are also proposing an amendment that would reallocate funding of between $1 million and $1.5 million to increase staffing and make call taking processes more efficient. “What I heard from the community…

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    TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,

    2015 Report Reaffirms Contact Center Business Model

    November 23, 2015
    DigiDesign, ProTools, Sennheiser, Ambeo 3D Audio Technology, CES 2016, Consumer Electronics Show, Audio Production, Apple, iOS, iPhone, Mobile Production, Content Development, Live Broadcast, Dr Andreas Sennheiser, Audio Capture, Studio Quality, Headphones, 9.1 Mixing, Gaming Device, Legacy Music, Analog Sound, Consumer, Prosumer, Digital Gadgetry, Digital Pivot, Talent Zoo, Orpheus Headphones, Gamification

    How Sennheiser Just Changed Audio Production and Experiences Forever

    January 7, 2016
    Contests,Content Development, Tech News, Technology, Technology News, Content, Customer Experience,Demand,Digital Pivot,Downloads,Exclusivity,Gamification,Giveaways,Incentive-Based Selling,Interaction,Marketing,Mobile Advertising,Mobile App Development,Mobile Marketing,Niche Markets,Personalization,Popularity,Sales,Sampling,Stud,ySurvey,Talent Zoo,Technology,Testing,U,IUser Experience,UX,Compulsive Behavior,Connected Devices,Consumer Interests,Convenience,Couponing,Digital Pivote,Commerce,Exclusive Offers,Locational Shopping,Maryann Moschides,Mobile Advertising,Mobile Incentives,Personalized Experiences,Scanbury Shopper Survey,Shopper Experience,Shopping Habits,Study,Talent Zoo,Behavioral Analysis, Personality Types, Personality Traits,Technology News, DIgital Pivot, Tech, Technology News, Technology,

    Study Shows Mobile Incentives & Convenience Influence Shopping Habits

    January 26, 2016
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,
    Business,  Technology,  TMC Net Contributions

    ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences

    November 18, 2015 /

    ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company.  This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, Co-Founder and CEO of ThinkingPhones. “These same customers need to have the ability to communicate seamlessly from any device or location, with reliable quality every time.” ThinkingPhones began building an all-in-one application for business productivity…

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    Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,

    ShoreTel Expands Globalization Growth Through HYBRID System and Voxbone Partnership

    March 2, 2016
    Shorty Produkshins, Brand Social, Jessica Abraham, Jessica N Abraham, Brand Social, Internet Marketing, Internet Marketing Orlando, Internet Marketing Warren, Atlanta, Warren Ohio, Punxsutawney, Punxsy, Washington DC, Nashville, Dallas, Memphis, Baltimore, Orlando, Public Relations, Media Design, Content Development, Design Strategy, Social Branding, Social Media, Toronto, Philadelphia, Now Hiring, Work at Home, WAH, Nigeria, Los Angeles, Las Vegas,

    Lack of Social: So Many Businesses are STILL Doing it Wrong!

    February 27, 2013
    Clayton Morris, Morris Invests, Morning Invests, Meet Kevin, Graham Stephan, Advertising, Youtube, The ENgineering Family, Ryan's World, Digital TV, Smart TV, Streaming TV,

    Digital Advertising, Trends & Revenue | What to expect in 2021

    December 15, 2020
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News,Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions, Cloud Computing,Cloud Contact Center,Cloud Solutions,Cloud-based Technologies,Featured Article,Managed Services,SaaS,Telecommunications,Unified Communications,Work at Home, iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous,Big Data,Cloud Computing,connected home,cybersecurity,drone,edge computing,Featured Article,Featured News,fog computing,IIoT,industrial IoTinfrastructure,IoT,iot power,m2m,manufacturing,Security,Smart City,smart home,smart transportation,supply chain,Technology,Technology Marketing Corporation,Technology News,TMCNet,wireless, Big Data,Business Intelligence,Call Center,Call Center Services,Cloud Contact Center,Competitive Analysis,Competitive Analytics,Competitive Intelligence,Competitive Landscape,Connected,Contact Center,Customer Service,Customer Think,Featured Article,Tech News,Technology Marketing Corporation,Technology News,TMC Net, Acquisitions,CaaS,Cloud Communications,Cloud Computing,Cloud-based Technologies,communications as a service,Featured Article,Fuze,hosted call center,hosted contact center,software as a service,Steve Kokinos,Technology Marketing Corporation,Technology News,ThinkingPhones,TMC Net,voip caas solution,
    Business,  Technology,  TMC Net Contributions

    Mobile Technologies Facilitate Evolved Call Center Experiences

    November 17, 2015 /

    PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own a mobile device than own a toothbrush. And sometimes it seems like more people are willing to share their toothbrush than share their mobile device. For this reason, mobile phones are considered to be very…

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    Could this Smart Mask be a game-changer, as children return to the classroom?

    December 10, 2020
    Call Accounting, Telecom Cost Management, Telecommunications, ISI, Call Recording, Content Management, Mobile, Connected Devices, Unified Communications,

    Sorry, Eavesdroppers: BlackBerry SecuSUITE Delivers Government-level Security to Mobile

    November 23, 2015
    LTE, LTE Advanced, Wimax, Smart Phone, wireless backhaul, mobile Apps, Long term evolution, 3GPP, GPRS, EDGE, Edge evolution, UMTS, HSDPA, HSUPA, HSPA, FOMA, 3G, 4G, 4G Wireless, Broadband wireless, 3GPP+, 3GPP, HSPA+, 1xRTT, ETSI, Fourth generation wireless, iBurst, wireless, HiperMAN, WiBRO, GAN, Ericcson, Qualcomm, MIMO, SDM

    Verizon Will Join Wi-Fi Revolution in Early 2016

    December 10, 2015
  • TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News,Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions, Cloud Computing,Cloud Contact Center,Cloud Solutions,Cloud-based Technologies,Featured Article,Managed Services,SaaS,Telecommunications,Unified Communications,Work at Home, iot, m2m, drone, fog computing, edge computing, smart home, smart city, connected home, smart transportation, wireless, big data, iot power, cloud computing, infrastructure, security, cybersecurity, manufacturing, supply chain, IIoT, industrial IoT, autonomous,Big Data,Cloud Computing,connected home,cybersecurity,drone,edge computing,Featured Article,Featured News,fog computing,IIoT,industrial IoTinfrastructure,IoT,iot power,m2m,manufacturing,Security,Smart City,smart home,smart transportation,supply chain,Technology,Technology Marketing Corporation,Technology News,TMCNet,wireless, Big Data,Business Intelligence,Call Center,Call Center Services,Cloud Contact Center,Competitive Analysis,Competitive Analytics,Competitive Intelligence,Competitive Landscape,Connected,Contact Center,Customer Service,Customer Think,Featured Article,Tech News,Technology Marketing Corporation,Technology News,TMC Net, Acquisitions,CaaS,Cloud Communications,Cloud Computing,Cloud-based Technologies,communications as a service,Featured Article,Fuze,hosted call center,hosted contact center,software as a service,Steve Kokinos,Technology Marketing Corporation,Technology News,ThinkingPhones,TMC Net,voip caas solution,
    Business,  Technology,  TMC Net Contributions

    Competitive Analytics Can Save Your Company’s Assets

    November 17, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep the average handling time down, proving efficiency in the sales and customer service processes. Routing the customer to an agent, who is most likely to understand the need at hand, also creates efficiency and resolves the issue most effectively. In the case of a sales agent, the call may be routed to those who are…

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    Apple, iPad, iPhone, FAANG, The Vault, Examinier, Announcements, Launch, CES, HandScape, HandyCase, Technology, Tech News, Innovative, Mobile Device, Multisensory, Touch Screen,

    See-Through Technology Features New Possibilities

    October 13, 2015
    Unified Communications, Call Center, Contact Center, Call Controls, Web RTC, API Solutions,Appcelerator,Arizona,Axway,Cloud Technologies,Cloud-based Technologies,Cloud Security, Cloud Computing,Data Sourcing,Developer,Featured News,France,Integration,Jean-Marc Lazarri,Silicon Valley,Tech Crunch,Technology Marketing Corporation,Technology News,TMC Net,TMCNet, Tech News, Technology Marketing Corporation,

    Axway Acquires Appcelerator, Both Entities Continue to Expand Enterprise Potential

    February 5, 2016
    Examiner, The Vault, Florida, Flo-Rida, Beamz, Beamz by Flo Rida, Beamz by FloBeamz, Beamz Interactive, Beats, Beats by Dre, Digital Marketing, DJs, EDM, Electronic Dance Music, Electronica, Electric Daisy, Endorsements, Music, Fort Pierce, Independent Music, Internet Marketing, Live Events, Miami Sound, MIDI, Infrared, Music Creation, Production, Music Production, Music Engineering, Orlando, Prosumer, Audiovisual Gadgets, Technology, Tech News, Recording Equipment, Social Media, Sponsorships, Cross Promotion, Strategic Partnership, Studios, Tallahassee,

    Will “Beamz by Flo Rida” be music to our ears?

    June 18, 2013
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