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Axway Acquires Appcelerator, Both Entities Continue to Expand Enterprise Potential
Previously Published to TMC Net’s Communications Developer Zone Two entities came together in the name of enterprise business and accessibility, as Axway, driver of business critical interactions for enterprise business, acquires Appcelerator. Known for a platform utilized in mobile app development amongst customers such as T-Mobile, PayPal and GameStop, the acquisition of Appcelerator means a totally new direction for Axway, as it expands B2B service incentives for new and existing clientele. Appcelerator brings Axway competitive leverage by implementing mobile and API solutions into the new business initiatives at Axway. Axway, previously without mobile capabilities, will now be able to service clientele through end-to-end solutions that will allow corporate data to…
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Bell Labs Study Delivers Connectivity and Support Intel for Service Providers
PREVIOUSLY PUBLISHED TO TMCNET’S NEXTGEN VOICE Faced with issues in connectivity, families are competing for signal strength in powering their personal and shared devices through Wi-Fi signals. Bell Labs (News – Alert) recently released a study, informing consumers that simplifying digital home networks will lead to easier connectivity and reduce the need for technical assistance or home service repairs. Now, all fingers are pointing to the service provider, who currently holds all the cards to innovation. In fact, skyrocketing service costs and rising monthly service fees are directly associated with complexity on consumer gateways. Instead, Bell Labs proposes that service providers can reduce operating costs by simply creating virtual gateways within…
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Vidyo, Inc. Teams up with Genesys AppFoundry for Interactive Video Service Experience
Previously Published to TMC Net’s Omni-Channel Experience Vidyo recently announced that its patented video conferencing technology will become part of a new marketplace, Genesys AppFoundry, which is poised to provide brands with innovative customer experience solutions. This partnership will allow businesses to enter face-to-face conversation with Genesys contact center agents, providing live human interaction to the customer service experience. “Today, 75 percent of customer journeys start on mobile, web or social and this trend is only accelerating,” said Merijn te Booij, Executive Vice President of Product and Solution Strategy at Genesys. “Response to this digital imperative is increasingly important for companies competing on the battleground of customer experience.” Most businesses…
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All Cycles Lead to Unified Customer Service, Enhanced by Automation
PREVIOUSLY PUBLISHED TO TMC NET’S REAL-TIME COMMUNICATIONS Survata Research Partners recently carried out a survey on behalf of FollowAnalytics and Gigaom Research on mobile app utilization by enterprise users. A focus group of 450 mobile marketers was surveyed on their mobile activity and the results of mobile marketing in 2015. To better understand the priorities and needs of marketers across some of the world’s most leading brands, the survey sought to find the root of potential issues, as brands adopt “mobile-first and omnichannel” business practices. The goal of this survey was to find new ways to “improve the customer experience, while creating long- term customer value and loyalty,“ elements that…
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