Business, Technology, TMC Net Contributions

Business VoIP Enhances the Customer Experience

January 8, 2016 No Comments

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PREVIOUSLY PUBLISHED TO TMCNET’S BUSINESS VOIP Cutting costs for businesses, while allowing flexibility to the professional world, cloud contact centers have been becoming increasingly beneficial to enterprises all over the planet. Not only has cloud collaboration pushed regional boundaries, but it has also cut expenses for travel that otherwise would have meant lost time of department heads and leaders, who are instrumental in leading various teams around the country. Cloud contact centers allow innovative moves […]

Business, Technology, TMC Net Contributions

TokBox, Polycom Leading to Faster, More Productive Tech & Conferencing Experiences in 2016

December 23, 2015 No Comments

PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD COMPUTING MAGAZINE Recently, TokBox (News – Alert), a Telefonica company and recognized leader in WebRTC, announced the release of yet another collaborator tool in mobile integrations. While companies are pairing up to bring the ultimate communications experience, TokBox makes its contribution to the overall customer experience, while eliminating some of the frustration that comes with tech support and strategic planning via remote interface. As businesses are adopting the ability to engage […]

Business, Technology, TMC Net Contributions

BrightPoint Security Enhances Community-Based Threat Intelligence Capabilities

December 21, 2015 No Comments

PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD SECURITY It’s no secret that criminals will always search for ways around even the most advanced security, whether with the mission to takeover, destroy or steal. Cyber attacks are imminent for all businesses that find themselves doing well – or at least appearing to be. Early warning signs aren’t always there to shield businesses from threat; but when they are, BrightPoint Security can provide solutions, intelligence and protections amongst their […]

Business, Technology, TMC Net Contributions

A Case Study: Social Media Listening Needs to Be in Your Marketing Scope for 2016

December 13, 2015 No Comments

Are you ready to listen, yet? As we enter 2016, our social media strategies had better include social listening. Otherwise known as brand monitoring, brands have been finding added value in social media by paying attention to what their enthusiasts have to say. Whether seeking validation for our future marketing campaigns or looking to improve product delivery, brand monitoring has been benefiting brands across the web for some time now. Business 2 Community recently broke […]

Business, Technology, TMC Net Contributions

LiveOps Cloud Platform Acquired by Global Investment Firm

December 7, 2015 No Comments

Previously Published to TMC Net’s Cloud Contact Center Global investment firm Marlin Equity Partners has announced it has acquired the LiveOps Cloud Platform. With over $3 billion in managed capital, the firm can now focus on the future of the cloud contact center and customer service solution, adopted by more than 400 companies around the world. Existing investor Presidio Partners was also part of this acquisition, which will allow LiveOps (News – Alert) CEO Vasili Triant […]

Business, Technology, TMC Net Contributions

What the Vidyo VP9 Release Means for WebRTC

December 1, 2015 No Comments

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PREVIOUSLY PUBLISHED TO TMCNET’S WEBRTC SOLUTIONS With over 37 bugfixes and new added features, Chrome48 is now being enhanced with scalable WebRTC and VP9 updates. As Chrome collaborates with Vidyo to release the new VP9 codec, cross-platform delivery will now allow video calls to take place through the same high quality it always has but with a 40 percent lower bitrate than the previous VP8 codec. This leads to improved HD-calling at the previous bitrate […]

Business, Technology, TMC Net Contributions

For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

November 23, 2015 No Comments

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in […]

Business, Technology, TMC Net Contributions

GAWK, Inc. Acquires Connexum, Will Triple Annual Revenue

November 19, 2015 No Comments

PREVIOUSLY PUBLISHED TO TMC NET’S CLOUD CONTACT CENTER GAWK, Inc. is essentially an advanced data center solution with efficient cloud-based servicing and a content delivery network. This week, GAWK announced its acquisition of Connexum. This deal is set to increase annual revenues for the company at an upwards of $6 million. This acquisition will also include Connexum’s wholesale telecommunications carrier with associated product and service lines. All assets of Connexum will now belong to GAWK […]

Business, Technology, TMC Net Contributions

Blue Jeans Network Leverages Feedback from Influential Client Base

November 19, 2015 No Comments

PREVIOUSLY PUBLISHED TO TMC NET’S WEBRTC SOLUTIONS With a mission to “make video communications as easy and pervasive as audio communications are,” Blue Jeans Network continues its journey in “enabling more effective collaboration at work, at home and on the road” through its most recent release of Blue Jeans 3.0. Blue Jeans Networks plans to deliver superior customer experiences, across platforms by streamlining interface integrations, which include Slack, WebRTC Support and Canvas. The goal here […]

Business, Technology, TMC Net Contributions

Outsourcing the Right Way: An 8-Step Program Ahead

November 18, 2015 No Comments

PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES CIO.com, a site serving Chief Information Officers, introduces us to “eight tips for choosing the right contact center for business.” These tips help us better understand what to look for when outsourcing third-party representatives for our call center initiatives and customer service support. Many of us choose to outsource to cut corners in our budgets, while others may choose to outsource expert call center professionals, fully equipped […]