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Mobile Technologies Facilitate Evolved Call Center Experiences
PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own a mobile device than own a toothbrush. And sometimes it seems like more people are willing to share their toothbrush than share their mobile device. For this reason, mobile phones are considered to be very…
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Competitive Analytics Can Save Your Company’s Assets
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep the average handling time down, proving efficiency in the sales and customer service processes. Routing the customer to an agent, who is most likely to understand the need at hand, also creates efficiency and resolves the issue most effectively. In the case of a sales agent, the call may be routed to those who are…
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New Report Proves Social Intranet Taking Over Traditional Collaboration Methods
PREVIOUSLY PUBLISHED TO TMC NET’S UNIFIED COMMUNICATIONS A recent report by 451 Research details the evolution of traditional Intranet amongst corporate and enterprise organizations, as it enters the next-generation. This, as the study notes, will happen through a social intranet exchange, which will allow for streamlined collaboration, open communication and unification across cross-functional teams in the workplace environment. Incentive, a provider social intranet for mid-market organizations and enterprise teams, has been included in this report titled, “Social Intranets and the Supply Chain,” which also discusses multiple vendor types available to the industrial and corporate markets. Incentive has prided itself on becoming the go-to for corporations interested in achieving improved profitability,…
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UberConference Integrates HipChat and Slack
PREVIOUSLY PUBLISHED TO TMC NET’S THE CONFERENCING ZONE Globalization has brought nations together in business and commerce, creating a need for connectivity across partnerships and through client-vendor relations. Switch Communications recently announced how one of its proprietary ventures, UberConference, has added integrations to its already innovative Web conferencing platform. Through this announcement, Switch discussed the ability for users to integrate HipChat and Slack, while hosting an online Web conference. UberConference gives users the ability to call into a session for free, no matter where in the world they are. However, full-feature functionality will be missed without logging directly into the platform. Through this partnership, additional features will lead to an…
