Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    January 6, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…

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    Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care

    Resolve to Keep Your Customers Happy in 2016

    January 4, 2016
    Healthcare Technology , Electronic Records, Healthcare Innovation, Medical Devices, Mobile & Connected Health, Home Health Monitorning, Health Information Exchange (HIE), telemedicine, Electronic Medical Records, Mobile Health Care, connected health, e-health, Point of Care, Medical Device Integration, Telemedicine, Medical Image Management, glucose monitor, remote clinical care, smart pills, iPad healthcare, Proteus, medical sensors, biosensors, mobile health sensors, smart health, home health monitoring, vital sign monitoring, medical text to speech, capsule endoscopy, medication management, medical smart cards, patient bar coding, EHR, EMR, PHR, clinical decision support, health information exchange, clinical documentation, Microsoft HealthVault, Google Health

    Evariant Awarded Funding to Innovate Healthcare CRM

    December 7, 2015
    Automation, Play the Web, Robocast, SEO, Search Engine Optimization, Digital Pivot, Tech News, Technology, Technology News, Website Playlist, Web Player,

    Robocast: Automating Social Like Never Before!

    December 3, 2015
  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    Resolve to Keep Your Customers Happy in 2016

    January 4, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As productivity literally falls into our hands, and technologies allow for better integration of our most precious business tools, cloud contact centers are working hard to plan their roadmap for 2016. While some of us have been working diligently through the holiday season, many of are returning to the control boards for the first time since last year! As we enter 2016, many of us are ambitious and excited about what is rumored to come. We have set goals through resolutions of things we are inspired to achieve – and we will. Aspect (News – Alert), a developer of omni-channel customer engagement solutions, did…

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    Jessica N. Abraham Comments Off on Resolve to Keep Your Customers Happy in 2016

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    Behavioral Selling, William Marsten, Fortune 500, Personality Testing, Personality Assessments, DISC Assessments, Myers-Briggs, Introvert, Extrovert, MBTI, Myers-Briggs Type Indicator, Minnesota Multiphasic Personality Invesntory, MMPI, Legal, Compliance, Litigation, Predictive Hiring, Equal Employment Opportunity Commission, EEOC, Discrimination, Leadership, Customer Service, DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Hiring Cycles, Recruitment, Talent Acquisition, Onboarding, Team Building, Leadership, Workforce Optimization, Corporate Development, Business Development, Business Expansion, Growth, Team Building, Culture, Building Remote Teams, Compliances, Roles, Infrastructure, Differences in Opinion,Hiring Cycles, Recruitment, Talent Acquisition, Onboarding, Team Building, Leadership, Workforce Optimization, Corporate Development,

    Which assessments are legal for hiring?

    March 21, 2019
    Jobs Industry, Technology, Career Development, Talent Acquisition, Remote Workforce, Hiring Cycles, Hiring Managers, Robert Half Agency, Workers, Work from Home, WAH, Pandemic, Hiring Trends, Coronavirus, Covid-19, Anywhere Workforce, Allied Movers, Paul McDonald, Salary, Negotiations,

    Who relocates during a pandemic? | Robert Half reveals new trends in the Jobs Industry

    January 30, 2021
    DISC Personality Types, DISC Theory, Personality Traits, Dominance, Influence, Stability, Compliance, Social Media, Marketing, Internet Marketing, Facebook, LinkedIn, Twitter, Instagram, Reddit, Snapchat, Business, PeopleKeys

    Social Media Activity, Based on Personality Type

    October 24, 2019
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