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Only One-Third of Businesses Have Adopted Cloud-Based, Unified Communications
PREVIOUSLY PUBLISHED TO TMC NET According to XO Communications (News – Alert), “87 percent of decision makers reap higher-than-expected level of benefit from unified communications.” So, what does this mean? This means that when unified forms of communications are put into place, collaboration and productivity is enriched. Through unified communications, people are able to stay in constant contact with one another, ensuring faster, more efficient decision-making and with minimal error. The only problem is, 50 percent of respondents agree with one another when saying that most companies need to invest in better resources for users to adopt these concepts and the training that goes with getting the most out of unified…
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Outsourcing the Right Way: An 8-Step Program Ahead
PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES CIO.com, a site serving Chief Information Officers, introduces us to “eight tips for choosing the right contact center for business.” These tips help us better understand what to look for when outsourcing third-party representatives for our call center initiatives and customer service support. Many of us choose to outsource to cut corners in our budgets, while others may choose to outsource expert call center professionals, fully equipped to handle large workloads. “1. Have a good sense of what you need, or want, before you start interviewing contact centers.” The first step in choosing the right call center agency is defining what you…
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People-Oriented Management: How It Can Help Your Organization
Previously Published to TalentZoo As you look around at businesses that thrive, what do you see? Businesses like Google, Amazon, VisualSoft, and many others have a people-oriented management style. They care about their employees — and that’s the bottom line! One has to consider that with digital organizations, in order to stick out — especially within rapidly growing and saturated industries — they have to be different. Being different isn’t always just doing something “crazy,” or even selling a unique product. As a matter of fact, it doesn’t have to deal with your income growth at all. Managers and companies that “dare to be different” in how they treat their…
