Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    January 6, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…

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    6 Reasons Investors Should Consider Trading Share CFDs Over Trading Stocks

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    Early Childhood Reading, Literacy Program, Development, NICU, Neonatal Clinic,

    Cincinnati Children’s develops new programs to improve child literacy | Addresses early concerns, provides intervention.

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    .me, Branding, Social Branding, Persona, Brand Persona, GoDaddy, Contest, ICANN, Interactive Experiences, Internet Marketing, Digital Marketing, Loyalty Programs, Net Neutrality, Personalization, Power of the Hashtag, Social Media, Content Development, Social Society, The Power of Blogging, Resume, Blogging, The Vault, Examiner,

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  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    Resolve to Keep Your Customers Happy in 2016

    January 4, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As productivity literally falls into our hands, and technologies allow for better integration of our most precious business tools, cloud contact centers are working hard to plan their roadmap for 2016. While some of us have been working diligently through the holiday season, many of are returning to the control boards for the first time since last year! As we enter 2016, many of us are ambitious and excited about what is rumored to come. We have set goals through resolutions of things we are inspired to achieve – and we will. Aspect (News – Alert), a developer of omni-channel customer engagement solutions, did…

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    Jessica N. Abraham Comments Off on Resolve to Keep Your Customers Happy in 2016

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    Internet Marketing in Action: “The Sabir Bey Show” Season Premiere on October 1

    January 1, 2013
    Technology, Tech News, Technology News, Video Editing, Video Production, Live Streaming, Broadcast, Entertainment, iOS, KineMaster, Matthew Feinberg, Mobile Apps, Multi-Layer Video Editing, News, Nexstreaming, Premium Applications, Sports,

    App Introduces the Globe to New Multi-layer Video Editing Features

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    TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,

    How Millennials are Shifting the Cloud Contact Center in 2016

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