Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    January 6, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…

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    3D Eye Solutions by 3D Entertainment Holdings, Inc.: One company that gets it!

    July 1, 2013
    car wrecked 845143 1920 Don’t wait until you’re stranded to download a roadside assistance app. Be ready to save the day before your flat tire with our list of the best online roadside assistance platforms. 

    BEST ONLINE ROADSIDE ASSISTANCE PLATFORMS

    October 3, 2021
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    Competitive Analytics Can Save Your Company’s Assets

    November 17, 2015
  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    Resolve to Keep Your Customers Happy in 2016

    January 4, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As productivity literally falls into our hands, and technologies allow for better integration of our most precious business tools, cloud contact centers are working hard to plan their roadmap for 2016. While some of us have been working diligently through the holiday season, many of are returning to the control boards for the first time since last year! As we enter 2016, many of us are ambitious and excited about what is rumored to come. We have set goals through resolutions of things we are inspired to achieve – and we will. Aspect (News – Alert), a developer of omni-channel customer engagement solutions, did…

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    Elements of Internet Marketing: Continuity

    November 12, 2013
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    Heirloom Registry Brings New Life to Family Histories with #NoMoreStuff

    November 14, 2015
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    Too Legit to Quit: Why Skullcandy is Teaming Up with Icertis

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