Business, Technology, TMC Net Contributions

Axway Acquires Appcelerator, Both Entities Continue to Expand Enterprise Potential

February 5, 2016 No Comments

Previously Published to TMC Net’s Communications Developer Zone Two entities came together in the name of enterprise business and accessibility, as Axway, driver of business critical interactions for enterprise business, acquires Appcelerator. Known for a platform utilized in mobile app development amongst customers such as T-Mobile, PayPal and GameStop, the acquisition of Appcelerator means a totally new direction for Axway, as it expands B2B service incentives for new and existing clientele. Appcelerator brings Axway competitive […]

Business, Technology, TMC Net Contributions

For New Orleans 911 Dispatchers, Call Center Efficiency is Life or Death

November 23, 2015 No Comments

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PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES Districts all over the United States have sections of their cities that are getting by with minimal coverage to their 911 operations – and, it’s costing lives. Fox 8 New Orleans reports that for one New Orleans dispatch center, City Council members have had enough. They feel their current staff of dispatchers is overworked, underpaid and not able to adequately provide emergency service to the citizens in […]

Business, Technology, TMC Net Contributions

ThinkingPhones Acquires Fuze to Enhance UCaaS Experiences

November 18, 2015 No Comments

ThinkingPhones recently announced the acquisition of Fuze, a cloud-based video conferencing company. This acquisition marks the third for ThinkingPhones this year, as it expands platforms to enable a “mobile workforce to conduct business anytime, anywhere.” “The acquisition of Fuze marks an important investment in our vision for unifying communication in the enterprise, as well as in the success of our customers who have come to expect unparalleled user experiences that drive engagement,” said Steve Kokinos, […]

Business, Technology, TMC Net Contributions

Mobile Technologies Facilitate Evolved Call Center Experiences

November 17, 2015 No Comments

PREVIOUSLY PUBLISHED ON TMC NET’S CALL CENTER SERVICES Financial institutions are becoming bold when interacting with clientele through mobile technologies. According to Brian Day of The Members Group, “Long gone are the days when a call center was…well… just a call center.” He breaks down the reality of innovative banking, as many financial institutions are adopting evolving technologies in meeting consumer behaviors where they “ring” most effective. It was once reported that more people own […]

Business, Technology, TMC Net Contributions

Competitive Analytics Can Save Your Company’s Assets

November 17, 2015 No Comments

PREVIOUSLY PUBLISHED TO TMC NET’S CALL CENTER SERVICES According to Customer Think, call center performance can be improved by simply applying competitive analytics to both inbound and outbound calling. It’s quite simple, really. Understanding your demographics and what works best with that demographic will close the sale and keep customers satisfied. It will also keep the average handling time down, proving efficiency in the sales and customer service processes. Routing the customer to an agent, […]