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Burnt-out Teams Lead to Turnover without a KISS Strategy
Previously Published to TMC Net’s World News Capella University (News – Alert) has released a 2015 State of the Industry report that breaks down how businesses are spending over $1200 a year on employee training and development. Employees are spending 32 hours per year in training associated with managerial and supervisory positions, mandatory training and compliances. While it is never a bad idea to provide development opportunities to your internal teams, what are you doing to keep them? According to TechTarget, “Employee engagement strategy improves the customer experience.” In fact, more businesses have placed employee engagement strategy on their “to do” lists than ever before. They have realized that the most…
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European Union Considers Sweeping Changes to Mobile Landscape
Previously Published to TMC Net’s Mobility TechZone Earlier this week, the ITIF, Information Technology and Innovative Foundation, released an analysis of the European Union. It asked if the EU could benefit from streamlining mobile carriers and practices, reflecting the efforts of the United States. Calling for bold reforms from policymakers in manifesting a single EU-wide market for mobile communications, the organization criticizes current mobile practices, as simply being “half measures” taken to evolve the current status of mobile industry. The European Commission, however, appears willing to take these leaps of faith, based on the promising mobile digital landscape and what it has to offer the economy in terms of growth,…
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Verizon Will Join Wi-Fi Revolution in Early 2016
Previously Published to TMC Net’s Mobility TechZone As of this week, Verizon gave in and has begun allowing customers with Samsung Galaxy S6 and S6 Edge to take advantage of Wi-Fi calling through their smartphone devices. Although customers using other Android devices and iPhones will have to wait until early 2016, customers on thes e Samsung devices will be the first of many happy customers who will now directly connect to Wi-Fi in areas where reception is horrible, while traveling abroad or to simply save on minute usage. An alternative to traditional mobile phone service, Wi-Fi connections tend to be clearer, faster and allow for optimal video conferencing. While many…
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Video Conferencing Empowers Workers, Grows Businesses
Previously Published to TMC Net’s Conferencing Zone Information Age recently broke down how video conferencing can help empower employees in the business landscape. Highlighting the fact that young professionals are super charged with expectation upon entering the workplace, innovation must meet the growing needs of our next generation of business leaders. That means giving millennial employees more access to remote work and flexible environments, as millennial workers tend to be more productive when given freedom and flexibility. Giving employees the freedom to work from their choice destination, provided they get the work done, will lead to employees that are less stressed, more ambitious and better at networking. Allowing employees to…
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LiveOps Cloud Platform Acquired by Global Investment Firm
Previously Published to TMC Net’s Cloud Contact Center Global investment firm Marlin Equity Partners has announced it has acquired the LiveOps Cloud Platform. With over $3 billion in managed capital, the firm can now focus on the future of the cloud contact center and customer service solution, adopted by more than 400 companies around the world. Existing investor Presidio Partners was also part of this acquisition, which will allow LiveOps (News – Alert) CEO Vasili Triant to remain at the head of the LiveOps Cloud Partner. The market for cloud-based contact centers is expected to reach over $14.7B by 2020 with LiveOps holding a large portion of this market space. LiveOps…
