Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    January 6, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…

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    Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,

    Mitel Seeks to Enhance Mobile Productivity

    February 16, 2016
    The Vault, Examiner, Brand Awareness, Brand Persona, Personality Type, Brand Identity, BrandYou, Competition, Consultant, Doing Business As, Internet Marketing, Web Presence, Digital Marketing, Mobile Marketing, Omnichannel Marketing, Social Branding, Niche Markets, Professionalism, Globalization, Quality Assurance, Subject Matter Expert, Word of Mouth, Referral, Profinder, Social Media, Social Networking, Connections, Brand Loyalty, Brand Integrity,

    Let’s Talk Quality: YOU are Responsible for YOUR Name!

    June 1, 2013
    Diversity, Black Lives Matter, Black Bloggers Connect,Blogger Week,Blogger Week 2014,Civics,Content Development,Content Management, Systems,Digital Media Mavens,Education,Entertainment,Examiner,First Annual Blogger Week,Marketing,Multicultural Event,Online Event,Examiner,The Power of Blogging,Power of Viral, Power of The Hashtag,The Vault,UN Conference,Washington DC

    First Annual Blogger Week UnConference 2014 to take place in Washington DC

    February 25, 2014
  • Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,
    Business,  Technology,  TMC Net Contributions

    Avaya and Plantronics Join Forces in the Name of Unified Communications

    November 30, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S UNIFIED COMMUNICATIONS In an evolving tech world, contact centers are more powerful than basic call centers, because chatting, e-mailing and texting with a customer base is becoming more effective than traditional calling methods.  By joining forces with Plantronics, Avaya will fill the growing need for simplification in contact centers and unified communications.  According to CNN Money, this partnership kicks off with a focus on compatibility that allows communications professional to utilize Plantronics headsets through Chrome-based contact center applications and includes the Avaya Agent for Chrome, as well as the customer engagement on Avaya application on Google’s cloud-based platform, Drive. The International Customer Management Institute (ICMI)…

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    Jessica N. Abraham Comments Off on Avaya and Plantronics Join Forces in the Name of Unified Communications

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    DISC Insights, DISC Personality, Personality Type, Corporate Culture, Employee Relations, Persona, Behavioral Analysis, Coaching, Dominance, Influence, Hiring Cycles, Recruitment, Talent Acquisition, Onboarding, Team Building, Leadership, Workforce Optimization, Corporate Development, Business Development, Business Expansion, Growth, Team Building, Culture, Building Remote Teams, Compliances, Roles, Infrastructure, Differences in Opinion, Compliance, Steadiness, Communication, Improvements

    Improve your communication with DISC

    October 6, 2019
    DISC INSIGHTS, DISC Personality Types, PeopleKeys, Event Planning, Cost-Accounting, Business Development, Corporate Culture, Dominance, Influence, Steady, Stable, Compliance, Employee Relations, Office Party, Business

    Lighter Side of DISC: Office Halloween Party

    October 31, 2019
    hr process 4783430 640 Traditionally, the best time to search for a job is between the early months of January, February, and March. Companies hire aggressively from mid-January until the end of the month. Applicants start getting their resumes ready as early as November. They’re actively applying, but they’re not hearing back that much.

    When is the best time of year to hire fresh talent?

    February 22, 2020
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