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Where is Mobile Content Management Headed?
ARTICLE PREVIOUSLY PUBLISHED TO TMC NET’S CALL ACCOUNTING We are consumers. Whether for work or play, we know exactly where to go to get the content we need to get the job done. We create. We embrace. We indulge. We share. So, is it really that hard to believe the 2016-2020 Global Mobile Content Management report forecasted a 21.8 percent CAGR growth in mobile content management, driven by mobile accessibility? By swiping screen to screen, we are leading rapid trends in the corporate world and forcing the mobile workforce to stay productive. Flexibility in our schedules, cloud computing and a millennial workforce has proven a great mix for the corporate…
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Tech Companies Scrambling to Differentiate Robocalling from Wanted Calls
Previously Published as a World News Report by TMC Net Robocalling is on the rise, and much of it is illegal. Because of this, Robocall blocking is also on the rise. There are obvious positives that come with such a non-intrusive technology. But these technologies are preventing legit calls from coming through, such as prescription pickups and important announcements from the local school district. Not all robocalls are unwanted, so blockers are preventing necessary information from getting to the appropriate party. Nonetheless, these technologies continue to be supported by the Federal Communications Commission (FCC), Federal Trade Commission (FTC ) and telecommunications companies across the country. Calls that would normally connect…
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FTC Success Elusive In Enforcing National Do Not Call Registry
PREVIOUSLY PUBLISHED ON TMCNet’s TELEMARKETING SOFTWARE SITE Every two years, the FTC (News – Alert) is required to report to Congress on the use of a National Do Not Call Registry. This includes complaints and utilization by both businesses and consumers. Gauging how well companies are adhering to guidelines and finding loopholes surrounding current laws, Congress will have a better understanding on which laws are working and which need to be amended in eliminating telephone spam and fraud. The checks and balances system aims at bringing the average American a little more peace of mind at the start of their work day and when sitting at the dinner table. Based on…
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New York City Will Be America’s First Smart City
PREVIOUSLY PUBLISHED TO TMCNET’S NEXT GENERATION COMMUNICATIONS As smart and responsive cities continue to expand across the globe, LinkNYC has emerged as one of the most innovative moves yet in evolving the New York Metro Area. As the company begins to roll out free gigabit Wi-Fi across the city, we are enamored with everything that comes with it. A city full of Millennials and the need to accommodate outdoor charging ports, LinkNYC has stepped it up a notch, as they knock out over 7500 payphones around the five-city borough and install multiple technology kiosks in their place. Connected by superfast citywide Wi-Fi, these “Links” serve as information stations, communication platforms…
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Vidyo, Inc. Teams up with Genesys AppFoundry for Interactive Video Service Experience
Previously Published to TMC Net’s Omni-Channel Experience Vidyo recently announced that its patented video conferencing technology will become part of a new marketplace, Genesys AppFoundry, which is poised to provide brands with innovative customer experience solutions. This partnership will allow businesses to enter face-to-face conversation with Genesys contact center agents, providing live human interaction to the customer service experience. “Today, 75 percent of customer journeys start on mobile, web or social and this trend is only accelerating,” said Merijn te Booij, Executive Vice President of Product and Solution Strategy at Genesys. “Response to this digital imperative is increasingly important for companies competing on the battleground of customer experience.” Most businesses…
