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Vidyo, Inc. Teams up with Genesys AppFoundry for Interactive Video Service Experience
Previously Published to TMC Net’s Omni-Channel Experience Vidyo recently announced that its patented video conferencing technology will become part of a new marketplace, Genesys AppFoundry, which is poised to provide brands with innovative customer experience solutions. This partnership will allow businesses to enter face-to-face conversation with Genesys contact center agents, providing live human interaction to the customer service experience. “Today, 75 percent of customer journeys start on mobile, web or social and this trend is only accelerating,” said Merijn te Booij, Executive Vice President of Product and Solution Strategy at Genesys. “Response to this digital imperative is increasingly important for companies competing on the battleground of customer experience.” Most businesses…
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Video Conferencing Empowers Workers, Grows Businesses
Previously Published to TMC Net’s Conferencing Zone Information Age recently broke down how video conferencing can help empower employees in the business landscape. Highlighting the fact that young professionals are super charged with expectation upon entering the workplace, innovation must meet the growing needs of our next generation of business leaders. That means giving millennial employees more access to remote work and flexible environments, as millennial workers tend to be more productive when given freedom and flexibility. Giving employees the freedom to work from their choice destination, provided they get the work done, will lead to employees that are less stressed, more ambitious and better at networking. Allowing employees to…
