Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    January 6, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…

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    TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,

    Time for an SaaS Update?

    January 14, 2016
    IotaComm, IoT, Internet of Things, Smart Buildings, Smart Cities, Finance, Benzinga, Connected, Building Intelligence, Building Analytics,

    This Tool Uses IoT to Turn Old Buildings into Data Powerhouses, Improves Air Quality and Keeps Staff Healthy

    August 27, 2021
    Orlando Nex-Gen Smart Mask Wearable, Covid-19, Coronavirus, Champ Bailey, NFL

    Could this Smart Mask be a game-changer, as children return to the classroom?

    December 10, 2020
  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    Resolve to Keep Your Customers Happy in 2016

    January 4, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As productivity literally falls into our hands, and technologies allow for better integration of our most precious business tools, cloud contact centers are working hard to plan their roadmap for 2016. While some of us have been working diligently through the holiday season, many of are returning to the control boards for the first time since last year! As we enter 2016, many of us are ambitious and excited about what is rumored to come. We have set goals through resolutions of things we are inspired to achieve – and we will. Aspect (News – Alert), a developer of omni-channel customer engagement solutions, did…

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    TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,

    Security Concerns Limit Cloud Technologies

    December 7, 2015
    marijuana 3065612 1920 A new operation in Commerce, California is quickly becoming one of the world's largest next-generation cannabis production facilities. 

    Automating The Future Of Cannabis: How One Enterprise Wants To Lead The Charge Towards Large Scale Manufacturing

    March 8, 2022
    Worksport, Terravis Microgrids, Nanogrids, Solar and Hydrogen Clean Energy, Off-grid energy, grid-free energy

    Worksport Makes the Impossible Possible: Green-Energy Microgrid Systems Power EV Trucking and Off-Grid Lifestyling

    September 21, 2021
  • Omni Channel Experience, Omni Channel Marketing, Cross-Platform Delivery, Mobile, Web, IoT, Audio, Visual,
    Business,  Technology,  TMC Net Contributions

    Vidyo, Inc. Teams up with Genesys AppFoundry for Interactive Video Service Experience

    December 21, 2015 /

    Previously Published to TMC Net’s Omni-Channel Experience Vidyo recently announced that its patented video conferencing technology will become part of a new marketplace, Genesys AppFoundry, which is poised to provide brands with innovative customer experience solutions. This partnership will allow businesses to enter face-to-face conversation with Genesys contact center agents, providing live human interaction to the customer service experience. “Today, 75 percent of customer journeys start on mobile, web or social and this trend is only accelerating,” said Merijn te Booij, Executive Vice President of Product and Solution Strategy at Genesys. “Response to this digital imperative is increasingly important for companies competing on the battleground of customer experience.” Most businesses…

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    Wearable Tech News, Connected Devices, Wearables, IoT, Internet of Things, Dreamcast, Google, VR, AR, XR, Virtual Reality, Augmented Realty, Experience, Technolgy, Technology News, Technology Marketing News, Tech News, TMC Net, TMCNet, Oculus, Google Goggles, Monitoring, Real-Time Communications, Real-Time Monitoring, Wearables Tech, Smart Fashion,

    Wearables for Good Improves the Lives of Children

    November 27, 2015
    Matthew Zachary, WeDidIt, Crowdfunding, Healthcare IT, Mobile App, Apps, Technology, Tech News, Cancer Survivors, Instapeer, Social Media, Emotional Support, The Vault, Examiner, Social Awareness, Stupid Cancer, Cancer Patients, Community, Niche Networks, Family, Families, Kids, Teens, Children, Education

    Stupid Cancer’s Instapeer App supports young adult cancer victims via “Social”

    October 15, 2013
    TMC Net, TMCNet, Technology Marketing Corporations, Technology News, Tech News, Mad Marketer, IoT World, NFV Zone, Virtualization, Unified Communications, Call Centers, Contact Centers, Real-Time Communications Web RTC, Call Accounting, Call Recording, Connected Devices, Web Development, Software Development, Mobile Development, Enterprise Solutions,

    A Case Study: Social Media Listening Needs to Be in Your Marketing Scope for 2016

    December 13, 2015
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