Jessica N. Abraham | Designer. Writer. Publicist.

19+ Years of Expertise in Digital Marketing, Social Branding and Public Relations.

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  • Omni-Channel Customer Engagement, Omni-Channel, omnichannel, omni channel, customer engagement, self service, multichannel, mobile customer care
    Business,  Technology,  TMC Net Contributions

    The Difference Between Enterprise and Mid-Size Customer Service Solutions and Why Aspect is a Big Deal

    January 6, 2016 /

    PREVIOUSLY PUBLISHED TO TMCNET’S OMNI-CHANNEL CUSTOMER ENGAGEMENT As decent-sized business, expanding services to overseas clientele, you might wonder how you fit into “the mix.” Is your company considered a mid-sized business? Or, is it an enterprise? Both come with distinctive needs, and yet it always comes down to whatever it is that the business is looking to achieve. When understanding which grade of solutions your business requires, take a step back and analyze your business. Identify your direct needs – and what solutions would best help your business to excel. The same is no different from customer service solutions. What you will find out is quite surprising, really. In a…

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    Generation Hemp is a pure-play leader in the industrial hemp industry.

    Generation Hemp Reports Quarterly Financial Statements to SEC, Announces New Processing Contracts and Brand Launches

    August 21, 2021
    nformation Technology, InfoTech, IT, Technology News, Tech Information, Application Performance Management, Defrag, Application Performance Monitoring, BPM Software, Cloud Communications,Cloud Computing, Cloud Storage,Data Center Network, Data Center Power, Environmental Montioring, Infrastructure as a Service, Load Balancer, Managed Networks, Network Access, Private Cloud, Projector Lamp, Virtual Tap

    Smaller Devices and Motion Sensing: Is This the Future of Smartphones?

    January 26, 2016
    Tranforming Network Infrastructure,Transforming Network Data Centers, Optical Networking, Virtualization, HyperScale Data Centers, SDN, Software Defined Networking, DCIM, Network Topology, Network Design, Network Architecture, Network Virtualization, Software Defined Data Center, SDDC, Virtualization Technology, Core Switch

    Gotham Technology Group and Pivot3 Partner in the Hyper-Convergence Space

    February 29, 2016
  • Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions, RTC, Web RTC, Real Time Communications, Unified Communications, Remote Collaboration, Enterprise Collaboration, Enterprise Solutions, Business Solutions, Contact Center, Remote Workforce, TMC Net, TMCNet, Technology News, Tech News, Technology Marketing News,
    Business,  Technology,  TMC Net Contributions

    Avaya and Plantronics Join Forces in the Name of Unified Communications

    November 30, 2015 /

    PREVIOUSLY PUBLISHED TO TMC NET’S UNIFIED COMMUNICATIONS In an evolving tech world, contact centers are more powerful than basic call centers, because chatting, e-mailing and texting with a customer base is becoming more effective than traditional calling methods.  By joining forces with Plantronics, Avaya will fill the growing need for simplification in contact centers and unified communications.  According to CNN Money, this partnership kicks off with a focus on compatibility that allows communications professional to utilize Plantronics headsets through Chrome-based contact center applications and includes the Avaya Agent for Chrome, as well as the customer engagement on Avaya application on Google’s cloud-based platform, Drive. The International Customer Management Institute (ICMI)…

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    lg magic connection connected devices smart tv smart viewing smart home predictive LG is getting ready to unveil the newest version of their popular webOS Smart TV System at the CES 2016 – the prestigious International Consumer Electronics Show. This Las Vas event takes place each January. So, this will unfortunately not end up under any Christmas trees this year.

    LG Enhances the Home Environment: Another Shift in Smartviewing

    December 22, 2015
    Early Childhood Reading, Literacy Program, Development, NICU, Neonatal Clinic,

    Cincinnati Children’s develops new programs to improve child literacy | Addresses early concerns, provides intervention.

    March 31, 2021
    Meditation, Goldie Hawn Foundation, MIndful Thinking, Muse, eMindful, Brain Health, Trigeminal Neuralgia, Neuralgia, Sabir Bey, Challenge, 1 Percent Challenge, Good Habits, Kelley McCabe, Tech News, Technology, Technology News, Always-On,Branding,Connected Devices,Digital Pivot,Interactivity,IoT,Internet of Things,Media,Mobile Applications,Mobile Apps, Android, iOS,Monitoring,Music,NPD Group,Smart Devices,Talent Zoo,Technology,Technology News,Wearables,WebRTC,Sensing Headband,

    eMindful, Muse, and Goldie Hawn Team Up to Promote Meditation for Brain Health

    January 19, 2016
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