PREVIOUSLY PUBLISHED TO TMCNET’S INSURANCE TECHNOLOGY SITE As the year ended, multiple technologies and integrations signified that this is a great time to be a tech or customer service professional. We are now living in a time when you can read social media posts on the sides of your shoes, while simulating a walk on the moon. As a tech professional, you might be striding through your day, because in our lifetime, we have seen technology evolve from prehistoric to futuristic – and it isn’t anywhere close to stopping. As businesses adopt newer technologies and are able to increase quality and productivity they are learning that, just like in traditional…