WebDAM’s Brand Connect shatters industry with visual content management features

Shutterstock's WebDam is a highly effective content management system that allows teams to work remotely in a collaborative platform.

PREVIOUSLY PUBLISHED TO EXAMINER

It’s been a week since the release of WebDAM’s latest features to their brand management solution, Brand Connect. On Tuesday, May 3, Examiner sat down with Jody Vandergriff, Co-Founder and CEO of WebDAM, to find out more about this game-changing platform and how it not only affects marketing teams and designers, but how it’s creating impact for the enterprise with individual contributors all over the globe!

As globalization takes over the business world, the standard multinational organization is finding itself competing with scalable business structures that have centralized headquarters and thousands of work-at-home contributors. Some of these companies don’t even have a central headquarter location. The multinational now has to work in double time, making sure that overheads are covered in each location, while innovating to protect their position in the marketplace and keeping with consistency across the board.

But, guess what? WebDAM, a Shutterstock company, has now created a solution that just may put them at greater odds against one another.

If you remember, WebDAM released a Fifty Shades of Branding SlideShare last year to introduce their Brand Connect platform. We even covered it here. Since its release, WebDAM has been working extra hard to expand upon feedback from the initial release and provide better solutions that service remote teams. The solution was to create a social branding platform to engage multidisciplinary teams and cross-departmental groups in conversation over branding and deliverables.

Towards the end of 2015, we have learned that many organizations are integrating WebRTC, a form of Unified Communications, in creating seamless production amongst their cross-continental teams. WebDAM is no different, as they encourage communications between team members by providing better tools for conversation and collaboration. Their new platform features e-mail, instant messaging and more.

The efficiency of WebDAM’s new features is priceless, and this launch has been the biggest one yet. For example, Embargo Dates and Image Carousels synchronize the release of materials, based on roles, privacy settings and location-based specifics. What’s even better than this is the fact that anything released through the Image Carousel can be released cross-platform and distributed to specific sites, on specific dates and in specific cities or countries!

This is very important, because it eliminates the need to create and recreate multiple codes that display a mixture of shared and unique-to-site imagery. In fact, there will be little need to ever change the code – unless a web property is being redesigned – and even then, the code will still never have to change. This is visual content management at its finest!

It is to be noted that with video becoming one of the fastest growing content assets, this platform is completely capable of managing video, as well. This is important, as so many websites rely on videos to better tell their brand’s story or to sell a product.

Allowing social functionality, team members and decision makers all get to join in the design process. They will be able to better explain what works, what doesn’t work and what should be implemented to cater to specific demographics and location-based populations. This is done in real time and across various platforms. This means that Johnny-on-the-Go will be interacting from his mobile device, while Stationary Sally makes changes in Australia from her desktop computer.

The “collective wisdom” in asset management is becoming very popular, because it better cultivates a corporate vision, especially across territories and amongst those who may never meet each other face-to-face, allowing for the design process to be maximized and project management to be completely streamlined to ensure clients are continuously receiving projects on time, on task and on budget.

In fact, companies may opt to include their clients within the platform, keeping them involved in the design process every step of the way. This saves time and also ensures higher rates of satisfaction to the end user.

The new features are set up in a visual style guide and mood board scenario. Textures, visuals, colors, fonts… They are all displayed in such a fashion that not only harvests productivity, but they will also inspire. Stakeholders now have influence.

“Usually, when creatives are distributed to teams and client brands, they are distributed through a .PDF file in the form of a style guide. We are changing all of this and making things easier for teams, especially those spread out geographically,” states Jody Vandergriff.

“Many companies are struggling to manage their brands in this new digital environment,” she continues “They rely on static brand guidelines in PDF documents that become outdated quickly, and distribute creative assets through network servers or cloud storage that put an immense burden on marketing teams to approve and fulfill requests. Brand Connect and these newly launched features equip teams with smarter, simpler technology built for digital marketing.”

A smart solution for cloud-based systems, building, organizing and distributing brand assets and guidelines, the automation speaks for itself. But, everyone wants to know about the analytics. How well is this platform performing?

In the previous release of the platform, analytics were spread across social channels and web domains. It was the essential brand management platform. The upgraded version allows “graphic details that display key measures and trends to better understand asset feedback and use.” Analytics have better allowed us to understand the external details of our brands – but what about the internal stakeholder? WebDAM has allowed us to access these details and find out what our team members really think – whether they admit it or not.

In Marketing and in Branding, design is a must. Visually appealing platforms keep us on our toes and force us to be better creators. Decision makers can privately discuss marketing collateral and content distribution. Once a decision has been reached, they can send those assets directly through the channels of their choice – saving time and manpower in the process. Because content needs to be pushed out to each network only once, hosting is cut dramatically, especially in the case of large content, as it is now integrated into various web properties from one location

Discoveries allow for detailed information, relating to tools, that can be used and how to use them. Guidelines are displayed to teach stakeholders where creatives can be used and shared. Basically, this centralized “location” better dictates to teams the “can dos” and “can’t dos” in each brand campaign.

Project management has also been made easier, as various workflows are supported within the platform, itself. Dates for submission and deadlines for publication are set in stone — but are also customizable. User profiles allow each team member to be unique, while able to be grouped and assigned tasks. There is a persona behind each set of keys. Products will be introduced, and product releases can be better managed through product management strategies within the workflow process.

Finally, WebDAM has partnered with some pretty amazing organizations and mainstream media companies to provide the optimal experience to each user of this platform. Fully integrating, WebDAM has partnered with companies, such as Adobe’s Creative Cloud to allow in-the-cloud editing. Using a program such as InDesign, users will find that assets are directly pulled into the system. Creative content can be moved directly from the desktop and into the cloud – or in reverse. Layers can be saved automatically to the cloud, while the entire project is accessible cross-platform.

WebDAM has partnered with other great companies, such as Box, WordPress and Drupal, to allow similar functionality. Soon, WebDAM will be releasing information on their new partnerships and will only further enhance content management experiences, driving industry change even further. Companies that utilize proprietary information will be happy to note that WebDAM has also made allowances for customizable API utilization.

Changing the game for marketers, brand managers, content developers and product owners, WebDAM continues to amaze us with their innovations. They have taken the business out of the business and allow us to become more creative. We have been hindered in such an evolved world that some of us have forgotten how to be creative. This is not only shifting industries, but it is opening our minds.

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It’s 2016, and We Still Lack Preference for Virtual Meetings. Here’s Why.

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions

PREVIOUSLY PUBLISHED TO TMC NET’S REAL TIME COMMUNICATIONS

With the mobile workforce revolutionizing businesses, both small and large, it’s becoming more conventional to meet our clients and business partners for a quick chat over the wire. While it’s pretty cool to think back to where we were just ten years ago, we’re still not as far as we would think.

In fact, GFK, a firm dedicated to market research in Technology, reveals that only a quarter of U.S. consumers are regularly engaging in digital interaction and consider it just as good as being face-to-face. Overseas consumers reflect similar sentiments.

Globally, women are more apt to welcoming virtual interactions than men. In the United States, it’s the men, who more strongly agree with the fact that meeting face to face is “just as good.”

While it is true that nothing compares to human interaction, one can argue that with collaborative tools, productivity is actually maximized through evolved technologies and real-time communications. One could also argue that corporate dollars are being saved, where they previously splurged on luxurious business trips, both cross-country and cross continental.

Not so surprisingly, only 20-30 percent of all consumers completely disagree. This leaves a majority of overall consumers indifferent. They simply consider it convenient and not a preferred method of communication.

Also not surprisingly, it’s the Millennial and Gen-X consumers are more positive about virtual communications than are the more senior of professionals. Actually, with Gen-X crowds being the largest group of consumers in digital media, it makes sense.

Millennials, while many agree that virtual interactions are “just as good” are more of the adventurous crowd. They’re more social. They are also ultra-sensory, so while digital interaction is amazing, the five senses call for more.

The type of consumer being identified is very important in consideration of this topic. After all, 32-percent of Internet users were reported to be content with finding a lifelong partner through online dating. This number has since increased with the acceptance of virtual communications in every day life.

Some consider business relationships a marriage of two companies, it would only make sense the same would be true amongst business professionals. Perhaps when it comes to money, we are less “open” than when it comes to matters of the heart. We can be over protective, especially when more than just our heart is at stake. It’s the reputation of the business. It’s the funding of our next project. It could be the end of our career.

This may reflect those professionals indifferent to acceptance and preference. They might actually prefer real-time communication and virtual meetings for increased productivity and convenience in the work environment. Confidence in this method, however, may be lacking. Perhaps, empowerment is key to increasing preference amongst the business community; and one day, it really will be just as good.

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Web Leaders Team to Provide Better WebRTC, Broadcast Capabilities

Conferencing, Revolabs, Audio conferencing, Yamaha, Video Conferencing, VoIP

PREVIOUSLY PUBLISHED TO TMC NET’S CONFERENCING ZONE

For the last 10 or so years, Oxagile has been a trusted provider of custom and mobile application development services for some of the world’s most Web-prominent multinationals and media powerhouses. The company’s primary focus has always been on video-streaming solutions, but in the most recent years has also been centered on real-time communications.

With TokBox as a leader in the WebRTC community, it almost comes as no surprise that the two companies would team up to provide companies with better real-time communications in leading organizations into better communications and collaboration within the workplace.

As a partner of TokBox’s partner program, Oxagile is able to better embed WebRTC through the company’s signature OpenTok platform. They are able to better broadcast directly into their client’s applications. This means Oxgile will be able to offer their clientele better capabilities to hold Web conferencing and corporate training within their applications and Web portals. OpenTok enables multi-party calling, meaning that project teams can operate face-to-face, even at a distance.

For remote teams, especially those in multinational positions, this platform will bring more unification through regular team huddles and group discussion. A plus for members unable to make meetings, all video calls are able to be recorded, archived and played back through a secure firewall and protection of proprietary information.

Because Oxagile works with more than just enterprise businesses, it is quite possible for other streaming video services to take place through the platform. Streaming video broadcasts, both live and on-demand, is also made possible through this service.

Disney, for example, is one of Oxagile’s major clientele. They provide videos through each of their streaming media properties. Imagine Disney Junior for a moment. Children are able to access Disney-related videos through an authorized mobile platform. The only thing is this: Disney’s video platforms are available on multiple broadcast platforms, including Roku, Xbox, Tablets, Smartphones and more. Oxagile is a force behind the power of streaming Disney.

“We are proud to have become a TokBox Development Partner,” Mihail Romanovsky, Oxagile’s Head of Marketing said about the official partnerships. He continues, “I’m certain the partnership will provide us with new ways to hone our WebRTC expertise. It will also open the door to new business opportunities based on mutual benefit. We’ve got a pool of top quality engineers ready to build custom WebRTC solutions based on OpenTok. As we speak, our team is actively testing the technology’s bleeding edge, including WebRTC annotations.”

A scalable solution for video-streaming platforms, TokBox claims that their OpenTok solution allows software engineers to “deploy WebRTC applications ten times faster compared to vanilla WebRTC API.”

TokBox and competitor Polycom, kicked off the New Year with integrations and partnerships that gave them a head start in leading faster, more productive tech and conferencing experiences in 2016.

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ShoreTel Expands Globalization Growth Through HYBRID System and Voxbone Partnership

Unified Communications | TMCNet

PREVIOUSLY PUBLISHED TO TMCNET’S UNIFIED COMMUNICATIONS

ShoreTel, provider of unified communications solutions and phone systems, has decided to partner with Voxbone in extending the reach of its Cloud PBX Service. Voxbone is a global provider of virtual local and business-centric telephone numbers, serving both individual and enterprise consumers.

Impacting global expansion strategies, ShoreTel’s partnership with Voxbone will enhance enterprise operations, by allowing clients to be reached by customers outside of their current territories and markets.  

ShoreTel recently launched the Connect CLOUD, providing fully hosted management to benefit collaboration and unified communications experiences. This not only establishes a centralized universe for companies working across continents, but it also allows them to receive direct inward dialing (DID) extensions that facilitate global demand through a carrier-grade network.

Voxbone, an industry choice for many, has partnerships with national carriers all over the world, providing service possibilities to the end-customer.  They not only assign traditional geographic-based numbers, but they also provide regional 800 numbers and the ability to receive text via virtual mobile numbers. This is extremely important for organizations that are switching from strict call center models to contact call centers in keeping with modern progression.

This move also facilitates customer contact through multiple platforms. Delivering the means to communicate through a central source provides continue efficiency and fosters proactivity in the workplace. It also establishes brand trust and loyalty. Which means, ShoreTel is providing clients with more convenient way to serve their customers.

Striving to better serve a globalized workforce, ShoreTel has been working to evolve their solutions in meeting the needs of companies operating in obscure locations and geographical regions, while connecting remote teams throughout.

In other news, the rollout of the ShoreTel Connect™ HYBRID is allowing sites to mix-and-match efforts towards more effective UC deployment. Companies are be able to move all communications within the cloud – or route them to where it most benefits their daily activities. Directory synchronization allows for extension-to-extension dialing, pairing virtual extensions with actual extensions in the physical realm.

“The hybrid architecture is a destination, instead of a transitional strategy,” states Dave Michels, Analyst of UC Strategies.

ShoreTel is taking an initiative in upselling existing solutions by helping companies exceed their current growth and business models. With growth comes the need to upgrade servicing and ShoreTel is working to help them get there.

“Many customers want to take advantage of UCaaS capabilities, and at the same time they want to leverage their existing assets and business processes,” states Eugenia Corrales, SVP of product at ShoreTel. She continues by discussing new subscription-based model targeting the specific needs of each business. “Businesses now have the flexibility to optimize communications services and applications while migrating payments to a subscription-based model.”

A few benefits of the ShoreTel Connect™ HYBRID and the move to integrate Voxbone technologies include little or no expense in:

  • Adding additional offices and office expansions in remote locations
  • Providing seasonal teleworkers with their own extensions without interfering with IT operations
  • Simplifying communications
  • Centralizing communications
  • Transitioning operational models and existing solutions
  • Reaching customers outside existing markets or market reach
  • Providing flexibility in the communications model
  • Protecting sensitive communications and identities of workforce

This shift in solution servicing allows on-site and remote workforces to work together in synch, while facilitating productivity and collaboration in day-to-day business operations. It’s almost like they’re down the hall from each other. 

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As Traditional Media Consumption Shifts, So Do Trends in Social Media Engagement Strategies

WebRTC World | TMCNet

A recent study by PQ Media, a market research agency focused on competitive intelligence as it relates to some of today’s top media and technology organizations, disclosed findings that highlight the future of traditional media and how the shift is being led by a highly social Gen-X crowd. Their reports show that 2.1 percent of all traditional media consumption is sure to decrease by 2019. Of course, this figure is conservative.

Millennials are known for influencing tech innovations in the workplace. But, the Gen-X audience is the true leader in digital media interests. They spend more than 25.3 hours a week on average, consuming “doubled-up” digital media content. This consumption overlaps social media engagement and online collaboration.

“Increasingly, online and mobile media usage is being driven by the digital brand extensions of traditional media, driving up overall media as more content is re-purposed for digital devices, such as internet and mobile video streaming of TV programs and movies; online radio stations; web-based multiplayer editions of console video games; and mobile newspaper and magazine apps,” said PQ Media President and COO, Patrick Quinn.

The combined consumption of digital media and traditional media is totaled on average at 64.7 percent of our waking hours. This number is set to rise to 67 percent, even with the decline in traditional media consumption – especially with social impact playing a hand at the deck.

Acknowledging and adopting this concept, NetShow.com’s social streaming network and WebRTC ecosystem “buys in” to what is said to become a trillion-dollar market segment and mobile streaming lifestyle.

Realizing a gap in media consumption and identifying opportunity, NetShow.com introduces a bidirectional and highly interactive platform that allows us to engage our friends in shared social media consumption.

A membership-based portal is open to all networks and content providers from OTT media giants and independent media sources, as a platform engage audiences in shareable media content. Studies show that 90% of consumed digital content will be video-based.

Combining trends in the mobile experience, NetShow has developed systems that integrate various media types, including news, sports, entertainment, virtual reality and IoT interactives, further creating an engaging experience for two-way conversation within the media space. This is totally contrary to linear media sources we are accustomed to.

According to The Digital Facility, “NetShow has engineered the first “mobile living room” mobile broadband entertainment and interaction anywhere, any time. The platform empowers an interactive, immersive social viewing experience with friends and family around the world via face-to-face virtual conferencing overlay and its power isn’t limited to traditional media.”

Soon, you won’t need to screenshare in Skype to have a long distance date with your significant other. Platforms will now accommodate real-time viewing and interactivity, while you share screams and laughter.

“At NetShow, we feel we are the best investment opportunity for local TV and cable broadcast networks, along with film studios, for broadcast streaming distribution,” explains CEO Michael Evingham. “Social, connected streaming is the media of tomorrow; a way for audiences to build true relationships with each other and the content they enjoy. Networks can leverage the power and insight of social to deliver precisely what viewers want and expect. Rather than building isolated, non-social platforms of their own, NetShow provides a powerful, far-reaching solution for the future of streaming media in all its forms.”

While Gen-X consumers are the heaviest consumers of digital media consumption, our early adopters are their children. The iGen or Generation Z crowd and the Millennial professional are set to be the first adopters of NetShow’s innovative platform.

Unlike the Gen-X crowd, younger generations don’t mind sitting through ad-supported videos, which will in turn contribute to advertising effectiveness. To effectively engage universal audiences, NetShow is set to embed mobile streams that allow conversation to start amongst strangers, based on specific interest and popular discussion, related to the media being consumed. And that, my “friends,” is how the face of media will never be the same. 

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Mitel Seeks to Enhance Mobile Productivity

WebRTC World | TMCNet

PREVIOUSLY PUBLISHED TO TMC NET’S WEBRTC WORLD

Aimed to meet the growing requirements of a mobile-first world, Mitel has revealed new mobile solutions for real time communications.

The new Mitel Mobile Cloud Suite is empowering stronger communication and more productive collaboration amongst enterprise businesses, project teams and small firms. In fact, the suite allows Tier 2 and Tier 3 mobile carriers to provide more effective, rapid and cost-efficient hosting to VoLTE, ViLTE and VoWiFi technologies, in addition to advanced messaging services.

The Multi-ID, for example, allows users to easily attach all contact numbers and means of communication to be streamlined into a single device. Users are able to open a native application on any mobile device to make calls, listen to voicemail, send and receive text messages.

Evolving to meet the ongoing needs of today’s Executive and Project Lead, Mitel has established the Embedded Communications solution, the first product to emerge from the Mitel Accelerator, allowing businesses to integrate voice, video and messaging directly into mobile business SaaS applications. This streamlines mobile communications by allowing team members to stay in one app, as opposed to many, while communicating and collaborating in real-time without delaying, missing or overlooking very important details.

The Embedded Communications tool was created to enhance the FieldAware experience, already adopted by many field service organizations around the world for field-service scheduling.

Other tools include the Mi-Team portfolio solution that allows collaboration between a team with the mobile-first mindset. This solution includes real-time voice and video meeting, in addition to mobile whiteboarding and integrations of business applications. This method of communication claims to drop the average need for e-mail engagement by 40 percent. This could mean a great deal for enterprise businesses that connect thousands of employees at once. Virtual conference rooms allow for topic-based discussion, corporate meeting space and project-centered meetings.

Within the Mi-Team solution, team members will also be able to approve and sign documents, voice tag archived meetings and integrate file sharing from external cloud storage. Integrating project management workflow into the Mi-Team solution, Mitel allows users to assign tasks within virtual rooms, screenshare and schedule future meetings.

Finally, the Mitel Mobile Cloud Suite presents the mobile workforce with a solution that expands new cloud services and enables productivity within business itself, arming both enterprises and small businesses with enterprise-level tools and resource to expand business initiatives and streamline daily tasks. This solution is called the Mitel Global Cloud Expansion. It’s what brings all solutions full circle and helps Mitel to reach its strategic vision. 

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Empire Access Ditches Legacy Systems, Implements GENBAND

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions

PREVIOUSLY PUBLISHED TO TMC NET’S REAL TIME COMMUNICATIONS

GENBAND, provider of real-time communications solutions, recently announced the release of a Network Transformation solution through Empire Access, a state-of-the-art provider of fiber optics. The Network Transformation tool, a software-based solution, has implemented the GENBAND C15 Call Controller in maximizing and upgrading Empire’s communications systems, taking them into the new generation of telecommunications capabilities.

The C15 Call Controller has made a name for itself in the past, supporting a variety of standard protocols, interfaces and features that enable both IP and legacy servicing for its Class 5 predecessor that have allowed for better clarity, innovative video calling and call logging abilities and even mobility.

With the implemented Network Transformation rollout, Empire Access now finds itself with better network efficiencies and the ability to offer clientele advanced communications servicing. The addition of the C14 Call Controller allows the Network Transformation solution to consolidate network infrastructures and enhance all previous IP-based technologies.

Empire Access would now be able to facilitate applications servers, webRTC, wireless access gateways, intelligent messaging and session routing. They will now be able to engage virtualizing networking functions and implement cloud-based “as a Service” options. We all know the power of the cloud, especially on telecommunications in a globalized world.

In a world that relies on rich media content, the Network Transformation solution delivers rich communications servicing that “blend voice, video messaging and presence.” This solution allows previous tools and solutions to be integrated in order to facilitate an easier migration to the new system.

The GENBAND integrations will allow Empire Access to offer businesses with more complex and reliable scalability. They will now be able to offer new services to both residential and business customers, opening doors for new market potential for the company, as it enters a new playing field. Empire Access will also find that energy costs will be reduced through improved power saving efficiencies.

With the ability to provide customers with the latest in IP-based solutions, they can now ditch the dinosaur-based technologies and really ensure customer satisfaction through stronger connections, longer connection times and remote troubleshooting capabilities.

Because many clients are shifting from outdated systems, it has been important for GENBAND to focus on the improvements to current systems, while shifting to a totally new system altogether. The transition allows clients to protect previous systems and investments, while extending into new territories and making a complete shift in technologies. This is done while minimizing service disruptions to the end customer.

Less downtime means less impact on financials. It also keeps the customer from jumping ship at a time where companies are merging to offer the latest in technologies at more affordable pricing. For Empire Access, this was an important investment. It will pay off quickly, as previous expenses are replaced by savings.

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Time for an SaaS Update?

Cloud Contact Center | TMC Net

PREVIOUSLY PUBLISHED TO TMCNET’S CUSTOMER SUPPORT SOFTWARE

It’s no secret – and definitely nothing new – a good help desk is necessary in allowing the corporate world to flourish, one business professional at a time.

At smaller companies, Help Desk Support and IT may, in fact, be the same department. But, at larger firms, they are as much the same as night and day. Help Desks are responsible for serving their own internal clientele in the best way possible. They also may serve as the company’s Tech Support department for external customers with incoming concerns with a company’s product lines, services or website functionality. They are often the first point of contact with tech concerns – and many times the only point of contact.

Susan J. Campbell recently discussed how your days are numbered if your differentiation isn’t based on quality service. No matter which audience you’re serving, if you are the first point of contact or the last – your focus better be on quality and maximized performance.

But, how can you do this when your desk isn’t organized and files are thrown all over the place? How can you do this when your own team isn’t on the same page, or when it takes 20 steps to complete just one task? How can better communication take place with your customers if support tickets are continually getting lost?

This most recent shift in cloud technologies and integrations has been teaching us that there are so many new and amazing tech options, helping us do our jobs better and with greater efficiency. Productivity is key. If your time behind that desk is not maximized, you are wasting your own potential.

In a Help Desk setting, we are also able to benefit from the potential that clouds bring to our communications and collaboration activity. Not to mention, cloud technologies are cutting costs to department budgets and are improving speed within the organizations over all infrastructure. Using software environments from 1999 is not going to cut it. In order to evolve your business model, you must evolve the way you are handling business.

If your team hasn’t yet discussed the need for a new direction in Help Desk SaaS (News – Alert), perhaps it’s the right time to start that conversation. Continued improvements to processes are what make a business run more effortlessly and with greater productivity. As the first line of defense, it is your responsibility to provide the company with better support to the outside world.

Everyone’s input is important and everyone on the team makes a difference. Include your team in the discussion for department needs in improving the Help Desk environment. Together, you will want to discuss whether the company needs new customer support software, integration or a whole new environment altogether. Discussing department needs will bring awareness to issues that have been avoided for a long time. Notes should be taken. Processes will be improved. Perhaps solutions such as TeamSupport would actually be an option in helping teams to continue this necessary dialog and eliminate miscommunication. Find out. Start the conversation. 

All stakeholders should feel a sense of ownership. Give everyone the chance to list their needs and which features they would most benefit from in their day-to-day work routine.

Prioritize the items on the list. Eliminate what is not important. Vote on which are the most important and why. These are all tips shared by Information-Age.

Help Desks can consist of both expert and intermediate abilities. What may have been mastered by you 10 years ago may be something new to someone else. Communicate these differences. You may find compromise to be an important factor in this part of process. You may find communication to be an even larger part of that process.

Come to the meeting armed with options. This will allow the team to weigh out benefits and costs of these technologies. Encourage everyone to research solutions beforehand.

In some cases, a business SaaS with a great reputation of updates and integrations is a better solution than a do-it-all platform. Then again, the opposite can be true. What are your needs? Do not pay for what you aren’t going to use.  Focus on the services you need to provide better service to your own customers.

Discuss a minimum feature set and select a solution that will provide you with a better feature-to-budget ratio. Factor in whether or not there is compliance or licensure necessary in using each option. Are there security requirements? What security is included?

Preparing your case to decision-makers will often allow your department to go outside of their budget if the external decision makers find it a good investment.

Always know what you want to do and why you want to do it. Continuous monitoring of system performance will help to validate adoption down the road. It will allow you to enrich the support off your clientele, both internal and external. Process improvements will strengthen this ability and allow your team to better succeed in support. Customers will continue to be satisfied; and your support team will, too.

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Sharegate Escorts Proprietary Information to Enterprise-friendly Platforms

Cloud Contact Center | TMC Net

PREVIOUSLY PUBLISHED TO TMCNET’S OFFICE365TODAY

At a time when less is becoming more, we’re seeing the tech industry shift to efficiency and centralization. This week, Sharegate released a tool that will most likely gain popularity over the next few months. This tool, like so many others, is promising on better collaboration, communication and productivity. But, most importantly, as cloud-vested as it is, it is focused on ownership and security.

First of all, we need to acknowledge David Roe at CMS Wire for filling us in on the smaller details of this new innovative tool. Next we have to explain why this tool is so important. Let’s break it down.

Sharegate is, in a way, a bodyguard. He’s coming to usher information from Google (News – Alert) Drive, peacefully escorting properties from one user account to a more powerful enterprise account on Office 365. At Google Drive, or Google for Work, these properties were connected and made available through a web of connected users. At Office 365, they will now be stored on a central enterprise cloud with only primary ownership by each user. Sharegate is making sure this data gets to its destination safely – and without getting lost along the way. 

If you’re wondering why anyone would care so much about moving data to the Office365 platform when they are receiving great service at Google for free, then you will have to look at the current business model opposing Google Drive.

At Drive, individual users are owners of proprietary information. Once they delete their account or disconnect themselves from a workgroup, their data is no longer accessible to the team. Additionally, if they delete those files, they are no longer existent. What happens when someone moves on from a company into another position elsewhere – or what happens when someone is fired? They have the power to take that data with them and to disconnect previous shares from each file and drive.

While Google is amazing for the individual user, it is not effective for the enterprise model.

Sharegate is shifting focus by allowing the ownership of these files by individual users, but moving them into possession of the enterprise itself. This bars users, who are no longer part of the company or workgroup, from accessing secure documents and proprietary information. This gives more security to the enterprise systems that have been showing concern where cloud systems are lacking security.

Roe points out one very key fact. Drive was never really meant to be a cloud. In fact, Drive was originally Google Docs and an online storage and device synchronization with open source word processors and spreadsheets. When they partnered with Microsoft (News – Alert), they became Google Drive and increased productivity from within. Competing with Office 365’s new presence in 2014, they became Google for Work through rebranding and focused on collaboration.

With Office 365’s split into a more prominent product on its own, we have been seeing more adoption and partnership from companies all over the Net, as they integrate this product into their own service strategies.  So, again, it comes back to integration.

Not only are enterprise companies given more protection over internal company data, they are also able to integrate with broader product and service lines by using Office 365, as opposed to Google Drive… even if they have to pay a little more to do so. Systems are seeing less breach through this process.

While Google currently reports that over 2 million users are regularly using the Google for Work service, which includes a claim of an estimated 60 percent of Fortune 500 companies, only 23 of over all prominent businesses are actually accessing Drive on a regular basis. While they may have files on the system, most IT departments are slowly migrating files into the new system. The problem is accessibility, inconvenience and time inefficiencies.

A Bitglass report from August 2015 shows a 300-percent growth in Office 365 adoption and utilization by enterprise and small business users with Skyhigh reporting a total 87.3 percent of businesses regularly accessing the system for all their collaboration and file sharing needs.

While 4 million paying enterprise users are said to use Google for single in-app sign on and service features, most of these users are more active on Office 365 according to multiple studies. It is most likely that this four million simply kept their previous accounts, while using Drive for personal and freelance use in their Android (News – Alert) and Google-powered devices.

With Sharegate’s new migration tool, it will be interesting to see whether this influences the reported 4 million still accessing Drive’s current services or if the 2 million active users dwindles down. Making migration more efficient could impact Drive’s adoption and utilization quite drastically.

Will Drive become another Google service that ends up failing them? Most likely not, because they serve the individual user – But, less enterprises will be accessing Drive for their daily operations and collaborative needs. Then, again, Google is already showing signs that they aren’t about to let this happen. The competition begins.

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AT&T & VoLTE Pairs Clearer Calls with Simultaneous Web Browsing

Telecom Signaling, Diameter Signaling, LTE Diameter Signaling, Diameter Signaling Router, Telco Signaling, signaling transfer point (STP), signaling gateway, (SGW), Telecom Signalling, EAGLE Signaling Platform, Signaling System #7, SS#7, SIP, 3G LTE, 4G LTE, 4G LTE-A, VoLTE, VoIP

PREVIOUSLY PUBLISHED TO TMCNET’S TELECOM SIGNALING RESOURCE CENTER

Combining our favorite features from Facebook, Google Hangouts, Skype and iPhone systems, AT&T has been rolling out its new VoLTE service, which currently reaches more than 27 million subscribers in the United States. Allowing us to engage in improved calling quality, we are now able to utilize our LTE networks while in HD.   

AT&T has been busy bringing simultaneous delivery of LTE connections to our communications needs. Broadening the range of frequency for voice, clearer conversations are now made possible.  This means that you are less likely to hear someone ask you to repeat what you just said. Customers will also be able to switch back and forth between voice and video calling without losing their connection.

While it hasn’t reached all markets yet, AT&T is working diligently to unleash VoLTE “market-by-market,” testing each market before launch and maximizing the user experience before it is widely adopted.

In addition to an improved voice experience, AT&T is implementing three more features to their VoLTE service. One of these include Wi-Fi Calling, as AT&T jumps on the bandwagon with Verizon, who has also recently adopted this form of Wi-Fi communication, as an alternative to users experiencing service outages and interference with servicing in their area. Sprint has already been offering this service for a few years now.

Advanced messaging will also allow users to tell when and if their messages have been delivered across networks, providing more accountability to the system and verifying receipt of important texts that can often get lost in the mix.

Finally, AT&T implements NumberSync into their VoLTE system. Working very much like SimulRing on Vonage and Google Voice through Hangouts, NumberSync will allow users to link compatible devices to a primary mobile number. Not only can calls be routed to several devices, but calls can be made from several devices and appear to be coming from the same mobile number. Text messages are no exception.

Phones that are dead, broken and powered off will continue to ring and ensure that no calls are missed and no texts are delayed. 

While none of these technologies are necessary new, AT&T has combined our most beloved features into a central system for improved calling experiences. With faster speeds being accessible on our devices while on a call and frequencies expanding for clearer calling capabilities, AT&T has a good shot at being one of the most in-demand phone carriers in 2016. Additional mobility will be given to conference calling and business interactions

Unfortunately, while AT&T has already rolled out HD calling to most of the United States, there are many subscribers, who will go without the ability to engage in HD clarity, because they have a device that is incompatible with the feature. It is likely that upgrades will take place in the next few months with subscribers interested in adopting this new service. But, it is not likely to actually happen right away, as much of our population tends to be late adopters, as opposed to early ones.

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