Real-Time Messaging: To Be or Not to Be Productive

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions

PREVIOUSLY PUBLISHED TO WEBRTC’S REAL TIME COMMUNICATIONS

BetterCloud, a blog community that periodically releases research data related to the Tech World, recently released findings of a survey covering the trends for cloud-related activity within the Enterprise realm. More than 1600 total IT professionals and end-users participated in the poll.

Of those surveyed, 76 percent of them came from small-to-medium sized businesses with 14 percent from large-sized organizations. Everyone else fell between the gaps. With such a gap in participants, it’s very interesting to see the correlation between both groups of adoption and the common denominators that fall in between them.

This survey focused on the data related to utilization of real time messaging, distractions and the overall organizational impact of real time communications. The end-goal was to help businesses make more intelligent decisions when it comes to choosing better business technologies.

With little need for additional phone services, most small-to-medium sized businesses choose not to increase investments for phone systems, as they are considered unnecessary to the organization. Yet, 57 percent of all groups surveyed use two or more real-time messaging applications for both internal and external communications.

Some organizations are using as many as five messaging services at a time, based on activity and client communication.  In fact, more than 20 percent of large enterprises admit that this is a very normal practice in their organization.

These same professionals strongly believe that real-time communications will totally replace e-mail as the primary method for immediate communication and collaboration. E-mail communications are still considered the preferred method for communications for obvious reasons, relating to storage, security and reference.

“As your company grows, expect the number of real-time messaging applications in your environment to grow too. This isn’t a phenomenon reserved only for real-time messaging either” said Scott Solomon of BetterCloud. He continued, “We’re seeing this trend unfold in many cloud application categories, from storage and collaboration to project management.”

Those three-fourths of professionals using Skype for Business and Google Hangouts tend to think highly of real time messaging platforms for collaboration, especially at a distance. Almost everyone using more a professional-grade platform confesses to drastic improvements in collaboration and workplace productivity through adoption.

There were 25 percent of users, including IT professionals, who said they feel their organizations are less productive due to real-time messaging services. It makes  you wonder if they are just telling the truth or if there is an internal issue, such as bad management or low-grade platforms, in the mix – or, if they just don’t know how to use them. Let’s not fail to mention, 13 percent of those surveyed aren’t even using real-time communications in the workplace.

When it comes to IT professionals and real-time communications, not only do they go outside the boundaries of approved real-time messaging platforms, they are also 12 percent more likely to adopt this form of communication for productivity’s sake.

Consensus rings in. With lack of training and discipline when using tools that connect people in real-time, there will obviously be distraction and loss in productivity. Let’s not label this as a technology fault. This is a factor that organizations need to take into consideration when implementing a power technology into their daily operation – period.

When we use real-time communications as a tool, we must remember to stay disciplined. It’s easier to gab when no one can hear us, but it’s not different than sitting next to your best friend when trying to meet deadlines for a major project.

In the future, it is most likely real-time messaging will be the primary choice for communication in the workplace. Some say, the future is already here. 

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What the Vidyo VP9 Release Means for WebRTC

Video Conferencing, Google Hangouts, Vidyo, WebRTC, Unified Communciations, Google

PREVIOUSLY PUBLISHED TO TMCNET’S WEBRTC SOLUTIONS

With over 37 bugfixes and new added features, Chrome48 is now being enhanced with scalable WebRTC and VP9 updates. As Chrome collaborates with Vidyo to release the new VP9 codec, cross-platform delivery will now allow video calls to take place through the same high quality it always has but with a 40 percent lower bitrate than the previous VP8 codec. This leads to improved HD-calling at the previous bitrate through the WebRTC open source project. The downfall is that it will take up an additional 15 percent of CPU.

While the stream may not freeze and lag as much, systems may. Portable devices may also see a decrease in battery life when the app is powered on. There are many cases where previous versions of Hangouts have completely killed batteries for tablets using this app, requiring additional charge time.

The plus side to this new release, however, is that it is scalable. All things considered, battery life may not be a problem after all. This will encourage an increase in video calling for both business and pleasure.

Because Chrome will utilize the previous VP8 codec by default, VP9 will have to be applied directly to each application. New AppRTC enhancements will allow the VP9 codecs to become the preferred codec by default.  WebRTC and Chrome are headed in a direction that will allow better delivery of video, utilizing less power to do so. It will also mean greater multipoint potential for video conferencing. Through the new scalability, less delay and lag time will take place – significantly less.

Joining forces and bringing Vidyo to Google Hangouts, developers can now begin to add the added experience that users are searching for – adding further collaboration to their own projects. APIs are currently underway to support the WebRTC layer and will be available in future versions of Chrome.  In fact, Vidyo has already utilized scalable coding in building new server architectures for large-scale communications. These improvements will impact high definition video delivery on just about any device.

For years, the two companies have been working together to improve Hangouts; but with increasing trends in video conferencing and cloud integrations, this release couldn’t happen at a better time. With Google’s proprietary suit of cloud and productivity tools and the ability to innovate platforms through layering, we sit back in anticipation of what is next to come.

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