Striata’s New SDR Enforces Privacy in Cloud-Based Systems

Cloud Computing Magazine | TMCNet, Technology Marketing Corporation

Previously published to TMC Net’s Cloud Computing Magazine

For those migrating to cloud-based systems, there has been slight hesitation where security is concerned. Within reason, there are many companies that are more precautious when moving proprietary and confidential information to a “free for all” type of platform. Then, there are those that realize cloud-systems may actually be more secure than their own in-house servers, and enjoy the benefits of monitoring and lockout. Likewise, there are those that refuse to become part of the shift, out of fear of data loss and hijacked information.

Striata – a company dedicated to Customer Communications Management software and document security technologies – launched an innovative Secure Document Repository (SDR) Solution. This solution brings enterprises, both large and medium, six layers of protection, bringing enhanced data protection. What’s better is that this solution not only keeps data secure within the cloud, but it also protects data once it leaves the cloud.

With a new strategy in enforcing privacy within the cloud system, this SDR focuses directly on data breaches that plague the global community to ensure safe defense in daily operations, especially for those who regularly access or work within the cloud.   For many companies, this means highly sensitive information, including financial data, trade secrets, customer profiles and payment options.

Requiring minimal set up, Striata has implemented an extra secure “security vault” into their new solution that protects documents for access only by assigned parties. This may include a customer or an official representative of the company.  

Search capabilities allow permitted parties to access various information within the system, as long as those parties have permission to access these documents. This includes self-servicing for customer service features. Data can be replicated to provide unique accessibility to specific customers, while eliminating redundancy to system filing. This saves companies time and money, while serving the end-customer more effectively.

Through enhanced layers of protection and extra encrypted data, users are able to access cloud-hosted documents just as they ever would. This technology is able to embed itself into most extension and file types. It is also able to be accessed via mobile applications and web portals. Smart compression significantly reduces large file sizes, allowing them to store at a convenient rate and assists in keeping documents secure.

“Our SDR launch is very timely given the fact that data breaches are continuing to be on the rise and are a major expenses to organizations that experience them,” stated Striata CEO Michael Wright. “In fact, a recent study by Kaspersky Lab (NewsAlert) showed that enterprises lose half a million dollars on average from a security breach. However, we believe organizations can avoid the high cost of this security threat by simply making a strategic investment into technologies like our SDR product.”

Considering the damage that businesses face through identity theft, hacks and unauthorized access to corporate strategies, some businesses may feel that it’s better to be safe than sorry. Establishing some form of cloud security option is inevitable, as enterprises evolve to meet industry standards. Added security will only strengthen enterprises by keeping all data – corporate and client – safe, secure and intolerant to theft.

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Too Legit to Quit: Why Skullcandy is Teaming Up with Icertis

Cloud Computing Magazine | TMCNet, Technology Marketing Corporation

Previously Published to TMC Net’s Cloud Computing Magazine

No, we’re not talking about MC Hammer this time. We’re talking contract management.

Cloud-based contract management provider, Icertis, announced a recent partnership with Skullcandy, Inc. that will help the performance audio brand to excel in future business dealings within the global marketplace.

Since named “The World’s Coolest Ear Bud” by Fortune, Skullcandy has seen an increase in sales and interests, while already ranking as the third most-sold headphone in the United States. The company, preparing for rapid growth and adoption, has identified areas for improvement within daily business operations and structure.

After strategically analyzing multiple solutions, Skullcandy decided to go with adopting the Icertis Contract Management (ICM) platform in managing the contractual segmentation of those operations.

With that, the IT department got busy.

Skullcandy plans on rollout of ICM within the next 60 days. Various departments, such as legal, human resources, procurement and sales will be trained and onboarded into using the systems. Strategic partnerships and marketing will also benefit form this new platform, as they will be able to keep better track of contractual obligations and hold others accountable – without having to dig into the crate to find the originating contract or the latest amendments to it.

“Contract complexity and audit scrutiny is only expected to intensify, so the days of manually tracking contracts and assessing risk are becoming a thing of the past,” said Samir Bodas, CEO of Icertis.

In the days where we must be careful not to sneeze in the wrong direction, some form of cloud-based contract management is essential to business operations.

Law firms will be able to integrate eDiscovery platforms in staying on top of client portfolios. After all, many of them are receiving retainer to continuously monitor business activities and ensure legal compliance along the way. Why not avoid trouble from the early beginnings of an official business relationship.

One major difference between Icertis and other contract lifestyle management providers is that they serve a more broad-based contract type. Many organizations are content with contract-specific filing, but this isn’t always enough, especially in the case of a company that has built such demand.

In the case of Skullcandy, Icertis provides a “360 view” of operational and financial data, outlining details of each contract and minimizing risks in process, including communication, cross-departmental accessibility and expiration dates.

What Skullcandy enjoyed most about the platform was its ability to push real time notification and reminders to all users on the system. It literally notified everyone at once about changes in agreement, while updating all amendments. This software also allows Skullcandy to keep some documentation off limits to certain individuals, while continuing to keep sensitive information safe and secure.

“As a global brand, we have an extensive contract library relevant to all departments internationally,” said Oriana Kacirek, Senior Manager & Corporate Paralegal for Skullcandy. “We wanted a robust platform to manage our process across all of our supply, vendor and license relationships. Icertis’ platform offers superior capabilities that align with our technology, business and operational needs.”

The global technology research firm, Gartner (NewsAlert), has predicted that by 2017, we will see a huge increase in contract lifecycle management with rates growing as large as 40%. It’s set to become a billion dollar business, because organizations are steadily becoming more tech-savvy and are adopting solutions that will minimize risks – especially association with revolving contractual agreements.

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Axway Acquires Appcelerator, Both Entities Continue to Expand Enterprise Potential

Communications Developer Zone | TMC Net

Previously Published to TMC Net’s Communications Developer Zone

Two entities came together in the name of enterprise business and accessibility, as Axway, driver of business critical interactions for enterprise business, acquires Appcelerator. Known for a platform utilized in mobile app development amongst customers such as T-Mobile, PayPal and GameStop, the acquisition of Appcelerator means a totally new direction for Axway, as it expands B2B service incentives for new and existing clientele.

Appcelerator brings Axway competitive leverage by implementing mobile and API solutions into the new business initiatives at Axway.  Axway, previously without mobile capabilities, will now be able to service clientele through end-to-end solutions that will allow corporate data to become accessible on mobile.

Appcelerator creates solutions, delivering native cross-platform apps, quickly and by bringing mobility to the life of any data source, utilizing cloud-technologies.

While no purchases price has been disclosed in the matter, it is said that this acquisition was a “cash on the table” deal. Perhaps the most important element in the deal, however, was that nothing at Appcelerator would be changed. The company’s purpose will simply expand. Because the product and brand has such a strong influence in the corporate world and a mutual customer base, Appcelerator will continue to operate similarly to how it has in the past.

“We don’t want to hug [Appcelerator] to death,” Axway CEO Jean-Marc Lazarri told Tech Crunch.  He continues by saying, “We had long discussions and I’ve done that rodeo before — where you move from a startup to a larger entity… We will probably use Appcelerator as a kind of innovation center or digital lab… We have no intention not to try to leverage the maximum of the brands we are buying.”

While Appcelerator targets the developer, Axway has the total enterprise in mind. Appcelerator will now create solutions that will allow department heads more control of the system. This means that they will certainly have to simplify their platform to accommodate the executive that may be less tech savvy.

Ultimately, there will be integrations that will also accommodate productivity and better communication amongst corporate divisions in the way Axway is currently structured.

Axway’s goal here is to move customers towards bimodal IT, bringing stability through secure solutions that will allow them to become more agile while remaining competitive. It’s safe to say that it is this agility that could put them over the top, as companies continue to partner and integrate to meet mobile demands.

The acquisition of Appcelerator will allow Axway to become a prominent force in Silicon Valley. While this subsidiary is headquartered in Scottsdale, Arizona, it is part of the larger Sopra Steria group, based out of France. 

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Predictions for Real Estate 2016: How Agents and Facilities Managers Will Benefit

Healthcare Apps, Unified Communications, WebRTC, IoT, RFID, Healthcare Solutions

PREVIOUSLY PUBLISHED ON TMCNET’S REAL TIME COMMUNICATIONS

Planon, a software provider in support of workplace optimization and Integrated Workplace Management Systems (IWMS), has released their predictions in Real Estate and Facility Management efficiencies for 2016.

“Many of the trends that will come into focus in 2016 already exist today, but their significance is expected to grow and become mainstream in the near future,” states David Karpook, Strategic Business Consultant at Planon. “Today’s facilities management and real estate managers face an increasing need to respond to the evolution of technology and sustainability, ensure compliance, and increase cost efficiency.” 

Planon predicts that IoT opportunities will be made more applicable to the Real Estate spectrum in 2016. Therefore, it will be increasingly adopted by agents all over the world. Bottom lines will increase with the placement of affordable sensor technologies. Analytics data will be easily collected through occupancy of the workplace or meeting room. Additional IoT implementations point to better utilization of smart screens triggered by in app functionality or by room sensors, alone.

In the case of real estate, the amount of time an onlooker spends in each room may translate to sales potential, funneling sales interest data collected during the time spent in each room, individually. This data can be used to physically enhance the features that potential buyers enjoy the most and call out the needs for improvement in areas that guests most dislikes on the property. Doing so will lead real estate companies towards increased sales and shortened periods of closing. It will also provide insight as to where, exactly, a visitor may actually lose interest.

Workspaces can be checked for availability within a facility through the scanning of QR codes or the swiping of RFID tags.  This will save time and face, while meeting with clients in a busy conference space.

Much of 2016 will see an increase in the use of mobile technologies for just about every phase in daily process. Not only are individuals now using mobile devices to make and accept payments on the go, but also team collaboration and communication can more frequently be made feasible. Integrations in communications tools are now allowing for better project management and workforce productivity through in-app tools and centralized clouds, allowing users to stay in just one application all day without the need to toggle between apps to complete a single function.

In fact, Cloud delivery models will continue to transform the workplace,” claims the Boston-based software company. They will cut costs significantly for IT departments and eliminate the need for big-bulky equipment. Although true, there are many big businesses that are still skeptical about adopting cloud-based technologies in storing proprietary information.

Through mobility, employers are seeing more stretch-room in the physical workplace and may even save on operating costs with the ability to downgrade unnecessary expenditures. With flexible schedules, the workforce is being made more available at untraditional business hours and increasingly made available through “always on” technologies.

Workers are less stressed and therefore more productive. According to Planon, “More than 90 percent of respondents in research agreed that new workplace concepts will improve employee productivity.”

Finally, Planon predicts that building information modeling, BIM, will continue to increase in adoption. Their claim is that it will hold great promise for facilities management and real estate in the very near future.

Applying BIM and its methodologies to operations will allow more efficiency in management of the building space. This includes maintenance and construction during lifecycle process in providing a platform for real-time collaboration, logistics and quality management. Agents and construction superintendents will, themselves, be able to better predict the future of their own real estate empire.

Smart businesses and smart buildings will continue to make their presence known through the adoption of IoT and cloud technologies, allowing employees to be more mobile and embracing the alternative workplace. BIM-culture will become a norm, as teams will be impacted by better communications and interactive visuals in which promote efficiency.

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BrightPoint Security Enhances Community-Based Threat Intelligence Capabilities

Cloud Contact Center | TMC Net

PREVIOUSLY PUBLISHED TO TMCNET’S CLOUD SECURITY

It’s no secret that criminals will always search for ways around even the most advanced security, whether with the mission to takeover, destroy or steal. Cyber attacks are imminent for all businesses that find themselves doing well – or at least appearing to be. Early warning signs aren’t always there to shield businesses from threat; but when they are, BrightPoint Security can provide solutions, intelligence and protections amongst their IT infrastructures and partner ecosystems.

 BrightPoint Security’s Threat Intelligence Platform provides “automation, curation and the sharing of threat intelligence” amongst enterprises, helping them to shield against cyber attacks based on trends and vulnerability. In the latest Sentinel release BrightPoint Security has added enhancements to give IT security professionals better insight, almost immediately, for predicting when potential threats could strike, as well as the risk level that comes with it, enabling IT to enforce security controls.

Of interest here is the use of community-based threat intelligence which allows businesses to share experiences, providing insight to one another and awareness of current and emerging threats across enterprises, their digital ecosystems and infrastructures.  In this way community member will be able to at first assessment to remediate potential risk, while calculating velocity, time and frequency of future attacks.

An evolved technology from the already widely received Security Command Platform (SCP), Sentinel adds modules and deeper insight to how to avoid these attacks through Sentinel’s Trusted Circles. As BrightPoint Security notes, the solution is unlike other threat intelligence platforms that focus only on the tracking of popular, volume-based threats.  Utilizing early prediction forecasts, Sentinel is characterized as a weather map of trending threats to the digital ecosystem.

“An industry first, this predictive insight and threat trending dashboard gives organizations the solution to determine the urgency of response needed to protect themselves,” states Rich Reybok, BrightPoint CTO. Reybok continues, “Today’s offering helps customers drive security strategy and get the most out of their security investments and resources by now having the ability to respond to the most immediate and relevant impending threats and to mitigate exposure fast.”

The latest release of Sentinel allows integration with Carbon Black, scanning the environment for any and all internal threats to provide real-time insights within set perimeters. “Working with BrightPoint’s evidence-based solution enhances our support across customers’ ecosystems and infrastructures with predictive insights into risk-prioritized actions for remediation,” said Brian Hazzard, Bit9 (News – Alert) + Carbon Black VP of Technical Alliances. “Adding the endpoint into the mix of threat vectors deepens organizations’ overall view of the threat landscape of their organization and those with whom they share information in their ecosystems.” 

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LiveOps Cloud Platform Acquired by Global Investment Firm

Cloud Contact Center | TMC Net

Previously Published to TMC Net’s Cloud Contact Center

Global investment firm Marlin Equity Partners has announced it has acquired the LiveOps Cloud Platform. With over $3 billion in managed capital, the firm can now focus on the future of the cloud contact center and customer service solution, adopted by more than 400 companies around the world. Existing investor Presidio Partners was also part of this acquisition, which will allow LiveOps (News – Alert) CEO Vasili Triant to remain at the head of the LiveOps Cloud Partner. The market for cloud-based contact centers is expected to reach over $14.7B by 2020 with LiveOps holding a large portion of this market space.

LiveOps will continue to be an independent entity, but it will be working to advance the potential of this platform through strategic initiatives in development and innovation. LiveOps Agent Services, as led by General Manager of Agent Services Greg Hanover, was not part of this acquisition but will remain a key customer of the LiveOps Cloud Platform. This is an important point to clarify.

“LiveOps Cloud Platform is a true cloud solution that is utilized by hundreds of brands worldwide,” noted Ryan Wald, a Partner at Marlin. “We believe the platform is well positioned to continue on its growth trajectory and we look forward to providing the financial and operational support to further build out the company’s SaaS (News – Alert) offering and extend its leadership position in the cloud contact center market.”

Experiencing an 84 percent growth in the last two years, LiveOps Cloud Platform continues to offer advanced customer service features on behalf of client and partner brands. As an award-winning platform for “multi-tenant contact center solutions,” businesses of all sizes are able to scale in meeting business objectives with outstanding quality, performance and flexibility.

The success of LiveOps comes from years of dedication to the “brand” — putting each client’s brand first, catering to each customer on a very intimate basis to ensure brand loyalty and continued service. To achieve this, they continuously employ effective multichannel, social and mobile interaction with customers. LiveOps has been servicing the world for more than 14 years, utilizing the talents of over 20K home-based agents.

Technology must continue to meet the growing needs of clientele, while effectively meeting innovation in the consumer-tech space. With Presidio’s experience with diversified investment strategies focused on IT, live sciences and energy technology and Marlin’s strength in enhancing brand value across multiple industries, LiveOps Cloud Platform will surely excel and stay ahead of those ever-changing needs in technology.

“LiveOps has undergone a significant business transformation in the last few years that has seen us gain strong market share in both our contact center and agent businesses,” noted CEO Vasili Triant. “We’ve built a strong software platform based on our 14 years of experience, taking the lessons learned from our contact center agents, and the brands that employ them, to create the most comprehensive cloud contact center offering on the market today.

“Marlin shares our vision of creating outstanding experiences for brands and their customers via cloud-based services and we’re excited to take the next step in our evolution with them as our partner. We believe that this acquisition positions both LiveOps businesses to refine and focus on their individual strategic objectives to accelerate growth.”

With plans already underway, a shift in technological advances to home-based contact centers has begun.

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TelePacific Signs with Aligned Communication to Better Service Texas

Cloud Computing Magazine | TMCNet, Technology Marketing Corporation

Previously Published to TMC Net’s Cloud Computing Magazine

Providing a comprehensive connectivity cloud and continuity solution at to over 75K clients in small business and enterprise sectors of industry, TelePacific Communications has signed a distribution agreement with Aligned Communications. Through this partnership, TelePacific can focus on delivering better solutions to clients, primarily in Texas, utilizing Aligned’s network of over 300 subagents.

“Together, we can provide Texas business customers the quality managed services solutions they need to grow, backed by the same industry-leading commitment to the customer experience lifecycle that has powered TelePacific’s growth in California and Nevada over the past 18 years,” states Ken Bisnoff, Senior Vice President of Strategic Opportunities for TelePacific Communications (NewsAlert).

“We’ve worked hard to earn the trust of the Texas partner community, giving our full attention, resources and focus on winning their confidence. We feel designed and fortunate to add Aligned Communications to our select roster of Master Agents and learn from them, as they join our Advisory Board members, because we both share the same bedrock customer-focused values,” he adds.

Earning the trust of Aligned Communications and adding them to the advisory board is major. This is a true partnership and one that is bound to be great.

In 2014, Aligned Communications began sales of TelePacific’s services to businesses in the Texas area, as a subagent. In early 2015, talks began and a more strategic partnership was embraced. Of TelePacific’s pool of partners, Aligned Communications has been named in the Top 10. Together, they collaborated in the pre-sales support of TelePacific’s product and service lines. They also join forces amongst channel managers and sales engineering teams, improving operations on through installation. Post-sale support is maintained by this same consistency in collaboration. Together, they better support small to medium businesses and enterprise establishments in the State of Texas.

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